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Problem Probable Cause Possible Solution
Some SMS messages or part of
them are not read, or are not
correctly read by Blue&Me™
hands-free kit
Blue&Me™SMS messages reader
displays sender telephone number
instead of sender name
Sometimes received SMS message
sender cannot be called
Some “special” characters within
received SMS message, cannot be
interpreted by Blue&Me™
Probably, during portable phone
registration step, you chose not to
download the telephone book, or, if
your portable phone only supports the
management of single contacts, you
chose to download some contacts only
Some SMS messages, e.g. the ones sent
by telephone operator, have no associ-
ated sender telephone number, so op-
tion CALLcannot be used–
To download your cellular telephone
book, refer to special item on menu
Settings
ÂSETTING FUNCTIONS, paragraphs
CELLULAR TELEPHONE
REGISTRATION and USER DATA
MANAGEMENT
–
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Page 67 of 82
MEDIA PLAYER
Problem Probable Cause Possible Solution
Displayed message:
NO MEDIA
Or Blue&Me™says:
“No media found”
After connecting your USB device and
turnin the ignition key to MAR, no music
is played
After inserting a USB device
and turning the ignition key to the MAR
position, Blue&Me™malfunctions
occur. (e.g. failure to reproduce musical
tracks or no voice messages)
❒Follow the instructions to connect
your USB device to Blue&Me™.
❒Store digital audio files on your USB
memory devices following the
instructions given by your media file
software.
❒Remove the USB device from the
USB port and refit it to build again
the media library.
❒Check whether your USB device
is supported by Blue&Me™.
Wait for library building.
If the time required to build the library
is excessive, you can intervene by
reducing the number of audio files
stored on your USB device.
Disable on the USB device such
function.
❒No USB device connected to the
USB port in the vehicle.
❒No digital audio file stored on the
USB memory device.
❒If power supply is interrupted,
(e.g.: vehicle battery disconnection),
Blue&Me™will loose power tem-
porarily. In this event media library
shall be rebuilt
❒Your USB memory device is not
supported by Blue&Me™.
Building the media library may require
a few minutes.
You may have used a USB device with
the PASSWORD function enabled.
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Problem Probable Cause Possible Solution
Displayed message:
NO PLAYLISTS
Or Blue&Me™says:
“No playlist found”
Displayed message:
INVALID
Displayed message:
EMPTY PLAYLIST
Or Blue&Me™says:
“Empty playlist.”
Displayed message: BAD MEDIA
Indication on sound system display:
MEDIAPLAYERin absence of
USB device connected to the
vehicle USB port
Build a playlist on your computer using your
media file software and then copy it to your USB
device
❒Make sure the playlist is in .m3uor .wplformat.❒Build the playlist again following the instructions
given in section BUILDING PLAYLISTS FOR
Blue&Me™- PRACTICAL HINTS.
❒If the problem persists, delete the playlist from
your USB device.
❒Delete the playlist from your
USB device or copy media files to the playlist
using your media file software.
❒Reduce the number of tracks
in the playlist, using your media file software.
Delete bad media from your USB device
❒To change the current audio source, press but-
ton SOURCE/OK or the dedicated buttons
FM, AM, CDon the sound system front panel.
❒With ignition key at MAR, insert and then
remove the USB device from the vehicle USB
port.
❒To avoid displaying of MEDIAPLAYER
indication in absence of USB device, always
remove the USB device when the ignition key
is at MAR, or stop playback (with voice
command STOP) before removing the USB
device from the vehicle USB port. No playlist is stored on the USB
device connected
Playlist is damaged or invalid
❒No media file is contained
in the playlist
❒The .wplfile is too large for
Blue&Me™memory capacity
❒The playlist does not contain
references to media files on your
USB device
Digital audio file is damaged or invalid
The USB device has been removed
from the vehicle USB port with
the ignition key at STOP
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Problem Probable Cause Possible Solution
Displayed message:
PROTECTED
Or Blue&Me™says:
“Protected content”.
Blue&Me™does not play all the digital
audio files in the playlist
The media library does not show
all the digital audio files stored
on the USB device
After pronouncing a command,
Blue&Me™says:
“Command not available”, although
the command you prompt is a first
level voice command–
For further details see section
“SUPPORTED USB MEMORY DEVICES”
–
If the track is paused, resume playback
by pressing MUTE/
^.
Then pronounce the voice command
again. The track selected is DRM-protected
and it cannot be played by
the Media Player
Your playlist contains DRM-protected
files that cannot be played; or it
contains references to invalid media
files
❒Your playlist contains DRM-
protected files that are ignored
during playback
❒Your playlist contains more than
20.000 tracks, that is the max.
number of files that can be copied
to the media library.
❒The playlist stored on your USB
device contains more than 20
nested folders.
Nested folders files will not be
copied to the media library.
Certain commands are not available
when the track is paused or the CD
player is playing a track
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