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58
Problem Probable cause Possible solution
The display shows:
NO PHONE
Or the system says
“No phone connected”
The display shows:
PHONE DISCONNECTED
The display shows:
REGISTRATION FAILED
Or the system says
“Registration unsuccessful.
Please try again”
❒Turn the mobile phone on
❒Make sure that your phone has
been registered
❒Make sure that the Bluetooth®
connection between your mobile
phone and the vehicle's hands-free
system has been activated
(“Blue&Me” identification)
❒Make sure that the mobile
phone that you registered on the
vehicle's hands-free system is within
the system's operating range
❒Turn the mobile phone off and on
again to restore the connection
with Blue&Me™
❒Restart Blue&Me™by turning the
ignition key to STOPand then back
to MAR
❒Check that the PIN number is correct
and try to enter it again
❒Turn the mobile phone off and on again
and then repeat the registration process
SETTINGS – MOBILE PHONE
REGISTRATION
❒The mobile registered is switched off
❒The mobile registered is not within
the system's operating range
(it should be within about
10 m from the system)
❒The Bluetooth®connection
between the system and the mobile
has been disabled on your mobile
phone (“Blue&Me” identification)
❒An error has been detected in
your mobile phone's Bluetooth®
connection
❒During a phone conversation,
the mobile phone left the hands-free
system's operating range
❒An error was detected during the
registration procedure
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62
Problem Probable cause Possible solution
If you try and register a phone that
has already been registered, the display
shows: Registration unsuccessful
or, the system says “Registration
unsuccessful. Please try again”
After having copied the mobile's
phonebook to the hands-free system,
the titles, qualifications or middle initials
(Mr, Dr, BA, QC, etc.) in the name
have not been recognised by the voice
recognition system
You need to register your phone only once;
after that, Blue&Me™will automatically
connect to it every time you get in the
vehicle and turn the ignition key to MAR.
If you need to repeat the registration of
a mobile phone that has already been
registered, select DELETE USERSon
the system and then repeat registration
SETTINGS – MANAGING DATA
AND CONTACTS
SETTINGS – MOBILE PHONE
REGISTRATION
When you call a contact in your
mobile's phonebook using voice
recognition, say the name without using
titles, qualifications or middle initials
If you have two contacts with similar
names and/or surnames in your mobile
phonebook, change one of the names to
make it unique and copy the phonebook
onto the hands-free system again Before repeating the registration
of a mobile phone that has already
been registered, you need to delete
the information relating to the previous
registrations on Blue&Me™
When you call a contact in your
mobile phonebook using voice
commands, the voice recognition
system does not support the use
of titles, qualifications or middle initials
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66
MEDIA PLAYER
Problem Probable cause Possible solution
Display shows: NO FILE
or, Blue&Me™says:
“No multimedia file found”
After having inserted a USB device and
turned the ignition key to MAR,
no music is heard
After having inserted a USB device
and turned the ignition key
to MAR, there are malfunctions
in Blue&Me™ (e.g. failure to play
music tracks or no voice messages)
❒Follow the instructions to connect
your UBS device to Blue&Me™.
❒Put the digital audio files on your
USB storage device following the
instructions in your multimedia file
management software.
❒Remove the USB device from the
vehicle's USB port and reinsert it.
When it is inserted again, the
multimedia library will be recreated.
❒To be compatible with Blue&Me™,
a USB device must be classified as
a USB mass storage device.
Wait for the library to be created.
If the creation of the library takes too
long, you can decide to reduce the
number of digital audio files on your
USB device.
Disable this function on the USB
device.
❒No USB device is connected to the
vehicle's USB port.
❒No digital audio file is present on the
USB storage device.
❒If there is a break in the power
supply, for example if the car
battery is disconnected, Blue&Me™
loses power temporarily and the
multimedia library must be recreated
❒Your USB storage device is not
supported by Blue&Me™.
Creating the multimedia library may
take several minutes.
You may have used a USB device with
its PASSWORD function on.
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67
Problem Probable cause Possible solution
Display shows:NO PLAYLIST
or, Blue&Me™says:
“No playlist found”
Display shows:
PLAYLIST ERROR
Display shows:
PLAYLIST EMPTY
or, Blue&Me™says:
“Playlist empty”
Display shows:FILE ERROR
Sound system display shows:
MEDIAPLAYERwithout
USB device connected to
the USB port on the vehicle
Create a playlist on your computerusing
your multimedia file management software,
and add it to your USB device
❒Make sure the playlist is in
.m3uor .wplformat.
❒Create the playlist again following the
instructions in the
CREATING A PLAYLIST FOR Blue&Me™
section of SUGGESTIONS.
❒If the problem persists, delete the playlist
from your USB device.
❒Delete the playlist from your USB device
or insert the multimedia files in the playlist,
using your multimedia file management
software.
❒Reduce the number of songs in the playlist,
using your multimedia file management
software.
If the digital audio is damaged, delete it from
your USB device
❒Press the SRC/OKbutton or the appropriate
buttons on the front of thesound system to
change the audio source.
❒With the ignition key turned to MAR, insert
and then remove the USB device from the
vehicle's USB port.
❒To avoid the MEDIAPLAYERwithout USB
device message, we suggest you always extract
the device with the ignition key turned to MAR,
or you stop playing (with the voice command
STOP) before you remove the USB device
from the vehicle's USB port. You have attempted to play a playlist,
but there are none on the USB device
The playlist is damaged or invalid
❒The playlist does not contain
multimedia files
❒The .wplfile is too big for the
Blue&Me™memory
❒The playlist does not contain
multimedia file references that are
found on your USB device
The digital audio is damaged or
invalid
The USB device has been removed
from the USB port on the vehicle
with the ignition key turned
to STOP
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71
Problem Probable cause Possible solution
With an iPod or USB memory stick,
the system continues playing the same
track and you need to press
the “forward” button to move
onto the next track
The battery of the iPod connected
to Blue&Me™is flat
The menu contains a specific item,
such as “Continuous play” or
“Repeat track”, that must be disabled.
To deactivate:
❒press the controls activation button
on the steering wheel
❒when prompted by the system, say
clearly “DEACTIVATE REPEAT
TRACK”
❒wait for voice confirmation from
the system, which will say
“REPEAT TRACK DEACTIVATED”
Remember that your iPod must have
some charge, or wait a few minutes
until the system recharges it The repeat single track function
may have been activated inadvertently
The vehicle, with the ignition key
turned to MAR, recharges the iPod
device unless the battery is
completely flat
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