MULTIMEDIA
Fault finding - Introduction
86C
86C-3V5 MR-372-J84-86C050$052.mif
ITS
Program No.: 0020
Vdiag No.: 04
Faults
Faults are declared present or stored (depending on whether they appeared in a certain context and have
disappeared since, or whether they remain present but are not diagnosed within the current context).
The present or stored status of the faults should be considered when the diagnostic tool is switched on after
the + after ignition feed is switched on (with no system components being active).
For a present fault, apply the procedure described in the Interpretation of faults section.
For a stored fault, note the faults displayed and apply the Notes section.
If the fault is confirmed when the instructions are applied, the fault is present. Deal with the fault.
If the fault is not confirmed, check:
–the electrical lines which correspond to the fault,
–the connectors on these lines (corrosion, bent pins, etc.),
–the resistance of the component detected as defective,
–the condition of the wires (melted or split insulation, wear).
Conformity check
The aim of the conformity check is to check data that does not produce a fault on the diagnostic tool because
the data is inconsistent. Therefore, this stage is used to:
–carry out fault finding on faults that do not have a fault display, and which may correspond to a customer
complaint.
–check that the system is operating correctly and that there is no risk of a fault recurring after repairs.
This section gives the fault finding procedures for statuses and parameters and the conditions for checking them.
If a status is not behaving normally or a parameter is outside the permitted tolerance values, consult
the corresponding fault finding page.
Customer complaints - Fault finding chart
If the test with the diagnostic tool is OK but the customer complaint is still present, the fault should be processed by
Customer complaints.
A synopsis of the general procedure to follow is provided on the following page in
the form of a flow chart.
ITSJ84ph2V1.0
MULTIMEDIA
Fault finding - Introduction
86C
86C-5V5 MR-372-J84-86C050$052.mif
ITS
Program No.: 0020
Vdiag No.: 04
4. FAULT FINDING PROCEDURE (continued)
Wiring check
Fault finding problems
Disconnecting the connectors and/or handling the wiring harness may temporarily remove, the cause of a fault.
Electrical measurements of voltage, resistance and insulation are generally correct, especially if the fault is not
present when the analysis is made (stored fault).
Visual inspection
Look for damage under the bonnet and in the passenger compartment.
Carefully check the fuses, insulators and wiring harness routing.
Look for signs of oxidation.
Physical inspection
While manipulating the wiring harness, use the diagnostic tool to note any change in fault status from stored to
present.
Make sure that the connectors are properly locked.
Apply light pressure to the connectors.
Twist the wiring harness.
If there is a change in status, try to locate the source of the fault.
Inspection of each component
Disconnect the connectors and check the appearance of the clips and tabs, as well as the crimping (no crimping on
the insulating section).
Make sure that the clips and tabs are properly locked in the sockets.
Check that no clips or tabs have been dislodged during connection.
Check the clip contact pressure using an appropriate model of tab.
Resistance check
Check the continuity of entire lines, then section by section.
Look for a short circuit to earth, to + 12 V or with another wire.
If a fault is detected, repair or replace the wiring harness.
ITSJ84ph2V1.0
MULTIMEDIA
Fault finding - Configurations and programming86C
86C-12V5 MR-372-J84-86C050$364.mif
ITS
Program No.: 0020
Vdiag No.: 04MULTIMEDIA
Fault finding - Configurations and programming
Configurations available and operating mode
–Vehicle type (CF001):
This configuration enables the system to identify the vehicle in which it is installed.
–NETHERLANDS LEGISLATION (VP004):
List of individual configurations available on the diagnostic tool with the associated configuration reading
Procedure to follow to modify the Vehicle Type configuration.
●Establish dialogue with the computer.
●Select the menu repair mode.
●Select the Write configuration menu.
●Select the line corresponding to the configuration to be modified.
●Select the line in the drop-down menu that corresponds to the vehicle.
●Click on Confirm.
●Exit diagnostic mode (ends dialogue with the computer without switching off the tool), switch off the ignition for
5 seconds and then switch the ignition back on.
●Establish dialogue with the computer.
●In the Read configuration menu, check that the configuration has been completed.
Programming
Procedure to follow to modifiy the Country Type configuration (this programming only affects the Netherlands and is
irreversible).
●Establish dialogue with the computer.
●Select the menu repair mode.
●Select the Programming menu.
●Select the line corresponding to the configuration to be modified.
●Select the line in the drop-down menu that corresponds to the country.
●Exit diagnostic mode (ends dialogue with the computer without switching off the tool), switch off the ignition for
5 seconds and then switch the ignition back on.
●Establish dialogue with the computer.
●In the Read configuration menu, check that the configuration has been completed. IMPORTANT
Running command NETHERLANDS LEGISLATION initialises the computer according to this country's legislation.
This configuration is IRREVERSIBLE: it is not possible to clear this selection.
Note:
(only for vehicles registered in the Netherlands)
If the computer is replaced. Depending on the manufacturing date of the vehicle:
–BEFORE 01 JANUARY 2006, it is essential to run command VP004 Netherlands Legislation
(LC002 Netherlands)
–AFTER 01 JANUARY 2006, command VP004 Netherlands Legislation (LC002 Except Netherlands) must not
be run under any circumstances.
ConfigurationConfiguration
readingName of configuration Choice of configuration
CF001 LC001 Vehicle type Scenic II
VP004 LC002 Country typeExcept Netherlands
Netherlands
ITSJ84ph2V1.0
MR-372-J84-86C050$364.mif
MULTIMEDIA
Fault finding - Fault summary table
86C
86C - 13V5 MR-372-J84-86C050$416.mif
ITS
Program no.: 0020
Vdiag No.: 04MULTIMEDIA
Fault finding - Fault summary table
Summary of faults that can be diagnosed by the navigation computer, with corresponding technical center
codes.
Tool faultAssociated
DTCDiagnostic tool title
DF001 D010Computer
DF002 D011Computer
DF003 9A01Computer
DF004 9A02Computer
DF005 9A03Computer
DF006 9A04Computer
DF007 9A07Computer
DF008 9A08Computer
DF009 9A10Computer
DF010 9A0DComputer
DF021 C300Computer configuration
DF022 C186No radio multiplex signal
DF023 9A06No display multiplex signal
DF025 C163No central control multiplex signal
DF027 C189No audio CD changer signals
DF029 9A0CNavigation DVD reader
DF030 9A00GPS aerial circuit*
* Satellite guidance
ITSJ84ph2V1.0
MR-372-J84-86C050$416.mif
MULTIMEDIA
Fault finding - Interpretation of statuses
86C
86C - 31V5 MR-372-J84-86C050$624.mif
ITS
Program no.: 0020
Vdiag No.: 04
ET006
ET007
ET009
ET010
ET034
CONTINUED
Carry out the following checks on component 1519 using an ohmmeter:
●+ button pressed: the resistance should be less than 150 Ω between connections 34AT and 34AP.
●+ button released: there should be insulation between connections 34AT and 34AP.
●- button pressed: the resistance should be less than 150 Ω between connections 34AP and 34AS.
●- button released: there should be insulation between connections 34AP and 34AS.
●High button pressed: the resistance should be less than 150 Ω between connections 34AS and 34AQ.
●High button released: there should be insulation between connections 34AS and 34AQ.
●Low button pressed: the resistance should be less than 150 Ω between connections 34AU and 34AQ.
●Low button released: there should be insulation between connections 34AU and 34AQ.
●Mode button pressed: the resistance should be less than 150 Ω between connections 34AU and 34AP.
●Mode button released: there should be insulation between connections 34AU and 34AP.
If the measurements taken do not correspond to the values above, replace component 1519 (see MR 370
Mechanical 84A, Control - signals, Wiper switch: Removal - Refitting).
If the fault is still present, contact the Techline.
AFTER REPAIRRepeat the conformity check from the start.
ITSJ84ph2V1.0
MULTIMEDIA
Fault finding - Interpretation of statuses
86C
86C - 32V5 MR-372-J84-86C050$624.mif
ITS
Program no.: 0020
Vdiag No.: 04
ET017
COMMUNICATION CONNECTION BUTTON
NOTESThere must be no present or stored faults.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition and connection of the steering column switch 10-track connector (component code 1519) and
of the receiver 32-track connector (component code 261) (broken, oxidised, bent tabs).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance on the following connections:
●connection code 34AT,
●connection code 34AO,
between components 261 and 1519.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
Carry out the following checks on component 1519 using an ohmmeter:
●Communication button pressed: the resistance should be less than 150 Ω between connections 34AT and
34AO.
●Communication button released: there should be insulation between connections 34AT and 34AO.
If the measurements taken do not correspond to the values above, replace component 1519 (see MR 370
Mechanical 84A, Control - signals, Wiper switch: Removal - Refitting).
If the fault is still present, contact the Techline.
AFTER REPAIRRepeat the conformity check from the start.
ITS_V04_ET017ITSJ84ph2V1.0
MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-54V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 8 The volume does not change with a change in vehicle speed
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
Check that volume according to speed function has
been activated.
Press the SET button and select the volume
correction menu.
Is the volume according to speed function
active?
YES
Carry out fault finding on the ABS/ESP (see 38C,
Anti-lock braking system).
Check the condition and connection of the receiver 32-track connector (component code 261) and of the navigation
computer 32-track connector (component code 662). If the connectors are faulty and if there is a repair method
(see Technical Note 6015A, Repairing electrical wiring, Wiring: Precautions for repair), repair
the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance of the connection 47F between
components 261 and 662. If the connection is faulty and if there is a repair method (see Technical Note 6015A,
Repairing electrical wiring, Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
NOActivate this function.
Carry out a road test and check that
the volume varies as the vehicle speed
varies.
Does the volume vary?
NO YES
End of fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP8ITSJ84ph2V1.0