2008 RENAULT SCENIC radio

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-47V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 3 No voice messages
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
Check that the sound from the radio is coming through the front and rear speakers.
Otherwise, adjust the sound for all vehicle speakers. Press the SET button, select the audio; balance or fader
menus.
Check that voice guidance is activated.
Press the SET button and select the Navigation;
Guidance preference; Voice guidance menus.
Has voice guidance been activated?
YES
Ensure that the voice guidance volume has been
properly adjusted.
Press the SET button and select the Volume
and beeps, and Guidance volume menus.
Has the voice guidance volume been properly
adjusted?
YES
Has the fault disappeared?
NO
NOActivate voice guidance.
NOAdjust the voice guidance volume.
YESEnd of fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP3ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-49V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 4 No traffic information messages appear on the screen
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
TMC road information is disseminated via the FM
band on the radio. The TMC pictogram should be
green in order for the traffic information to be
received.
What colour is the TMC pictogram?
Green
The system is operating correctly, but there is no
traffic information to be transmitted.
Check that the traffic information display has been
activated.
Press the INFO button and select the TMC traffic
information; Traffic information adjustment;
Card display menus.
Has the display been activated?
YES
Check that the traffic information settings are
correct.
Press the INFO button and select the TMC traffic
information; Traffic information adjustment;
Type of information to be displayed; Traffic
information service menus.
Make any necessary adjustments.
GreyNo traffic information is being received.
NOActivate the traffic information display.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP4ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-51V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 6The radio does not switch on automatically or switches off after
20 minutes
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
The navigation system does not receive the multimedia wake-up signal when the + after ignition feed is
switched on.
Check the condition of the CD changer fuses (component code 1272).
Has the fault disappeared?
NO YES
On pressing the CD changer on/off button, check for
the multimedia wake-up signal on connection 34HU
on the radio's blue connector (component
code 261).
Is the check result correct?
NO
Check the insulation, continuity and the absence
of interference resistance of connection 34HU
between components 1272, 261, 1657, 1127
and 662.
If any connection is faulty and if there is a repair
method (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for repair),
repair the wiring; otherwise, replace the wiring.
Has the fault disappeared?
NO YES
End of fault finding.
End of fault finding.
YESCheck for + 12 V (+ battery feed) on
connection BCP3 of the component 261
black connector.
Is the check result correct?
NO YES
Check the insulation, continuity and the
absence of interference resistance of
connection BCP3 between components 261
and 260.
If any connection is faulty and if there is a repair
method (see Technical Note 6015A,
Repairing electrical wiring, Wiring:
Precautions for repair), repair the wiring;
otherwise, replace the wiring.
Has the fault disappeared?
YES NO
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP6ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-56V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 9 Poor radio reception
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Use the Wiring Diagrams Technical Note, Scenic II.
Check the condition and connection of the 32-track connector and the aerial connector on the radio
(component code 886).
If the connectors are faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical
wiring, Wiring: Precautions for repair), repair the connectors; otherwise, replace the wiring.
Check the insulation, continuity and the absence of interference resistance of the following connections:
●connection code 34AM,
●connection code 34AN,
●connection code TB13,
between components 261 and 886.
If any connection is faulty and if there is a repair method (see Technical Note 6015A, Repairing electrical wiring,
Wiring: Precautions for repair), repair the wiring; otherwise, replace the wiring.
If the fault is still present, contact the Techline.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP9ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-67V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 16
CONTINUED
Place the telephone close to the navigation
computer.
If the fault is still present, check the condition
and connection of the connectors on the navigation
computer and the radio.
Is the interference still present?
YES
Match up another telephone and make a call.
Is the interference still present?
YES NO
If the fault is still present, contact the
Techline.
Fault solved, end of fault finding.
Procedure for matching the communication system
and the telephone:
On the navigation and communication system:
–Press the SET button.
–Enter the telephone menu.
–Select the Bluetooth option line.
–Select the save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–In the list of found accessories, select My CAR.
–Enter the PIN code given on the vehicle's navigation
display.NOEnd of fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-68V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 17The person calling using the communication system cannot hear
me very well or cannot hear me at all (with Bluetooth)
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that the telephone network signal is strong enough to make a call.
For information on the latest list of telephones approved by Renault and the various
operations to perform on these telephones, see Technical Note 6024A Special
features of mobile phones for the navigation and communication system.
Make a call to a fixed line.
Is the fault still present?
YES
With the engine stopped, is voice recognition of
the words Directory and Dial working?
YES
Check the condition and connection of the
connectors of the telephone support base plate,
the navigation computer and the radio.
Match up another telephone and make a call.
Is the fault still present?
YES NO
If the fault is still present, contact the
Techline.
NOThe fault is linked to the number the
customer is calling or to a localised lack of
network availability.
Procedure for matching the communication system and the
telephone:
On the navigation and communication system:
–Press the SET button.
–Enter the telephone menu.
–Select the Bluetooth option line.
–Select the save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–In the list of found accessories, select My CAR.
–Enter the PIN code given on the vehicle's navigation
display.NOCheck the condition and connection of
the microphone connector.
Check that the microphone part number is
correct. If not, replace the microphone.
The fault is probably caused by the telephone. Ask the customer to carry
out a fault finding procedure on the telephone.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP17ITSJ84ph2V1.0