RF-4
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
SYMPTOM DIAGNOSIS
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000001704188
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to IP-8, "
Diagnostic Worksheet". This information is necessary to duplicate the
conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
• If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by test driving the vehicle with the customer.
• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
• Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping
• Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
• Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
• Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
• Tick—(Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
• Thump—(Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
• Buzz—(Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
• Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge
as acceptable may be very irritating to the customer.
• Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
SBT842
SQUEAK AND RATTLE TROUBLE DIAGNOSES
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If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T model, drive position on A/T model).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool
(Engine Ear or mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
• removing the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fastener can be broken
or lost during the repair, resulting in the creation of new noise.
• tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.
• feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
• placing a piece of paper between components that you suspect are causing the noise.
• looking for loose components and contact marks.
Refer to RF-6, "
Generic Squeak and Rattle Troubleshooting".
REPAIR THE CAUSE
• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- separate components by repositioning or loosening and retightening the component, if possible.
- insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or urethane
tape are available through your authorized Nissan Parts Department.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Department for the latest parts information.
Each item can be ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 × 135 mm (3.94 × 5.31 in)/76884-71L01: 60 × 85 mm (2.36 × 3.35 in)/76884-71L02: 15 ×
25 mm (0.59 × 0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50 × 50 mm (1.97 × 1.97 in)/73982-50Y00: 10 mm (0.39 in) thick, 50
× 50 mm (1.97 × 1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 × 50 mm (1.18 × 1.97 in)
FELT CLOTH TAPE
Used to insulate where movement does not occur. Ideal for instrument panel applications.
68370-4B000: 15 × 25 mm (0.59 × 0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll
RF-6
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
The following materials, not available through NISSAN Parts Department, can also be used to repair squeaks
and rattles.
UHMW(TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used in place of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Generic Squeak and Rattle TroubleshootingINFOID:0000000001704189
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicone spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or rattle. If you saturate the area with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation procedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid bumpers out of adjustment
SQUEAK AND RATTLE TROUBLE DIAGNOSES
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2. Trunk lid striker out of adjustment
3. The trunk lid torsion bars knocking together
4. A loose license plate or bracket
Most of these incidents can be repaired by adjusting, securing or insulating the item(s) or component(s) caus-
ing the noise.
SUNROOF/HEADLINING
Noises in the sunroof/headlining area can often be traced to one of the following:
1. Sunroof lid, rail, linkage or seals making a rattle or light knocking noise
2. Sun visor shaft shaking in the holder
3. Front or rear windshield touching headliner and squeaking
Again, pressing on the components to stop the noise while duplicating the conditions can isolate most of these
incidents. Repairs usually consist of insulating with felt cloth tape.
OVERHEAD CONSOLE (FRONT AND REAR)
Overhead console noises are often caused by the console panel clips not being engaged correctly. Most of
these incidents are repaired by pushing up on the console at the clip locations until the clips engage.
In addition look for:
1. Loose harness or harness connectors.
2. Front console map/reading lamp lens loose.
3. Loose screws at console attachment points.
SEATS
When isolating seat noise it's important to note the position the seat is in and the load placed on the seat when
the noise is present. These conditions should be duplicated when verifying and isolating the cause of the
noise.
Cause of seat noise include:
1. Headrest rods and holder
2. A squeak between the seat pad cushion and frame
3. The rear seatback lock and bracket
These noises can be isolated by moving or pressing on the suspected components while duplicating the con-
ditions under which the noise occurs. Most of these incidents can be repaired by repositioning the component
or applying urethane tape to the contact area.
UNDERHOOD
Some interior noise may be caused by components under the hood or on the engine wall. The noise is then
transmitted into the passenger compartment.
Causes of transmitted underhood noise include:
1. Any component installed on the engine wall
2. Components that pass through the engine wall
3. Engine wall mounts and connectors
4. Loose radiator pins
5. Hood bumpers out of adjustment
6. Hood striker out of adjustment
These noises can be difficult to isolate since they cannot be reached from the interior of the vehicle. The best
method is to secure, move or insulate one component at a time and test drive the vehicle. Also, engine RPM
or load can be changed to isolate the noise. Repairs can usually be made by moving, adjusting, securing, or
insulating the component causing the noise.
RF-26
< ON-VEHICLE REPAIR >
SUNROOF
CAUTION:
• Before installing the sunroof motor assembly, be sure the link assembly is in the symmetrical and
fully closed position.
• Align the link notch with the hole of the guide track (fully closed: RH and LH).
1. Place the sunroof motor assembly flat onto the sunroof unit assembly surface.
2. Laterally move the assembly little by little so that the gear is completely engaged into the wire and there is
no gap between the sunroof unit assembly and sunroof motor assembly.
3. Install the sunroof motor assembly screws, then connect the harness connector.
4. After installing, perform the initialization procedure. Refer to RF-10, "
System Description" .
LINK ASSEMBLY
Removal
1. Remove sunroof unit assembly. Refer to RF-21, "Removal and Installation".
2. Remove screws, then remove rear drain assembly.
3. Remove sunroof motor assembly. Refer to RF-21, "
Removal and Installation".
4. Remove link assembly from the rear end of the sunroof frame.
Installation
Installation is in the reverse order of removal.
Fitting AdjustmentINFOID:0000000001704208
GAP ADJUSTMENT
1. Tilt up glass lid.
2. Loosen glass lid bolts, then tilt down glass lid.
3. Adjust glass lid from outside of vehicle so it resembles “A–A” “B–
B” “C–C” as shown in the figure.
• For gap adjustment "A-A" "C-C", carefully slide glass lid for-
ward and rearward in vehicle.
• For gap adjustment "B-B", loosen sunroof unit assembly and
shift side to side.
NOTE:
To prevent glass lid from moving after adjustment, lightly tighten
the bolts.
4. Tighten left front bolt, then right rear bolt to prevent uneven
torque. Tighten remaining bolts, being careful to prevent glass
lid from moving.
5. Tilt glass lid up and down several times to check that it moves smoothly, and retains the adjustment.
PIIB2457E
ab c
A–A 5.8 mm (0.228 in) 0.75 ± 1.5 mm (0.03 ± 0.059 in) 1.4 ± 0.8 mm (0.055 ± 0.031 in)
B–B 5.8mm (0.228 in) 0.75 ± 1.5 mm (0.03 ± 0.059 in) 1.4 ± 0.8 mm (0.055 ± 0.031 in)
C–C 5.8mm (0.228 in) 0.75 ± 1.5 mm (0.03 ± 0.059 in) 1.4 ± 0.8 mm (0.055 ± 0.031 in)
PIIB4749J
SUNROOF
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HEIGHT ADJUSTMENT
1. Tilt up glass lid.
2. Loosen glass lid bolts, then tilt down glass lid.
3. Adjust glass lid from outside of vehicle so it resembles "A-A" "B-B" "C-C" as shown in the figure.
• For height adjustment, manually raise/lower glass lid assembly until height difference is within specifica-
tions.
NOTE:
• If necessary, shims may be added between sunroof unit
assembly and roof panel to increase glass lid height adjust-
ment range.
• To prevent glass lid from moving after adjustment, lightly
tighten the bolts.
4. Tighten left front bolt, then right rear bolt to prevent uneven
torque. Tighten remaining bolts, being careful to prevent glass
lid from moving.
5. Tilt glass lid up and down several times to check that it moves
smoothly, and retains the adjustment.
InspectionINFOID:0000000001704209
WIND DEFLECTOR
Check that the wind deflector (1) moves freely within the sunroof unit
assembly while manually pressing down and releasing. If a malfunc-
tion is detected, remove and visually check the deflector for damage,
deteriorated components, or foreign objects within mechanism.
Check to determine if a sufficient amount of grease has been applied
to the pivot areas for non-binding operation, if not add grease as
required. If it is damaged, replace it with a new one. If no damage is
found, reinstall it properly.
⇐: Vehicle front
LINK ASSEMBLY AND WIRE
NOTE:
Before replacing a suspect part, make sure it is the source of noise being experienced.
1. Check link to determine if coated film has peeled off to such an extent that substrate is visible. Check also
to determine if link is the source of noise. If it is, replace it.
2. Visually check to determine if a sufficient amount of grease has been applied to wire or rail groove of the
sunroof unit assembly. If not, add grease as required.
3. Check wire for any damage or deterioration. If any damage is found, replace sunroof unit assembly.
WEATHERSTRIP
1. Visually check weatherstrip for damage, deterioration, or deformation.
• Open glass lid assembly enough to inspect front edge of weatherstrip.
• Tilt up glass lid assembly fully to inspect sides and rear edge of weatherstrip.
If any area of the weatherstrip is found to be damaged, replace the glass lid assembly. Refer to RF-21,
"Removal and Installation" .
2. Check for leakage around glass lid.
• Close glass lid fully.
• Pour water around surface to determine area of concern.
- For gaps or misalignment, adjust glass lid to specifications. Refer to RF-26, "
Fitting Adjustment" .
- For damaged sealing surfaces, either replace glass lid RF-21, "
Removal and Installation" , or repair the
panel BL-265, "
Precaution in Repairing High Strength Steel" .
DRAIN HOSES
PIIB4747J
WIIA0849E
CHARGING SYSTEM
SC-23
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2.CHECK CHARGE WARNING LAMP CIRCUIT
1. Disconnect generator connector F1.
2. Apply ground to generator connector F1 terminal 2 with the igni-
tion switch in the ON position.
OK or NG
OK >> GO TO "WORK FLOW" .
NG >> Check the following.
• 10A fuse [No. 3, located in fuse block (J/B)]
• CHARGE lamp
• Harness for open or short between combination meter
and fuse
• Harness for open or short between combination meter and generator
DIAGNOSTIC PROCEDURE 2
Check Battery Circuit
1.CHECK BATTERY CIRCUIT CONNECTION
Check to see if terminal 1 is clean and tight.
OK or NG
OK >> GO TO 2.
NG >> Repair terminal 1 connection. Confirm repair by performing complete Starting/Charging system
test. Refer to Technical Service Bulletin.
2.CHECK BATTERY CIRCUIT
Check voltage between generator connector F2 terminal 1 and
ground using a digital circuit tester.
OK or NG
OK >> GO TO 3.
NG >> Check the following.
• 120A fusible link [letter a , located in fusible link box
(battery)]
• Harness for open or short between generator and fus-
ible link
3.CHECK VOLTAGE DROP ON BATTERY CIRCUIT
Check voltage between generator connector F2 terminal 1 and bat-
tery positive terminal using a digital circuit tester.
OK or NG
OK >> Replace the generator. Refer to SC-24, "Removal and
Installation" . Confirm repair by performing complete
Starting/Charging system test. Refer to Technical Ser-
vice Bulletin.
NG >> Check harness between the battery and the generator
for poor continuity.
DIAGNOSTIC PROCEDURE 3
Check Voltage Regulator Circuit
CHARGE lamp should light up.
WKIA5577E
Battery voltage should exist.
WKIA5547E
With engine running
at idle and warm: Less than 0.2V
WKIA5578E
SE-4
< SERVICE INFORMATION >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
SQUEAK AND RATTLE TROUBLE DIAGNOSES
Work FlowINFOID:0000000001704259
CUSTOMER INTERVIEW
Interview the customer if possible, to determine the conditions that exist when the noise occurs. Use the Diag-
nostic Worksheet during the interview to document the facts and conditions when the noise occurs and any
customer's comments; refer to SE-8, "
Diagnostic Worksheet" . This information is necessary to duplicate the
conditions that exist when the noise occurs.
• The customer may not be able to provide a detailed description or the location of the noise. Attempt to obtain
all the facts and conditions that exist when the noise occurs (or does not occur).
• If there is more than one noise in the vehicle, be sure to diagnose and repair the noise that the customer is
concerned about. This can be accomplished by test driving the vehicle with the customer.
• After identifying the type of noise, isolate the noise in terms of its characteristics. The noise characteristics
are provided so the customer, service adviser and technician are all speaking the same language when
defining the noise.
• Squeak —(Like tennis shoes on a clean floor)
Squeak characteristics include the light contact/fast movement/brought on by road conditions/hard surfaces
= higher pitch noise/softer surfaces = lower pitch noises/edge to surface = chirping.
• Creak—(Like walking on an old wooden floor)
Creak characteristics include firm contact/slow movement/twisting with a rotational movement/pitch depen-
dent on materials/often brought on by activity.
• Rattle—(Like shaking a baby rattle)
Rattle characteristics include the fast repeated contact/vibration or similar movement/loose parts/missing
clip or fastener/incorrect clearance.
• Knock —(Like a knock on a door)
Knock characteristics include hollow sounding/sometimes repeating/often brought on by driver action.
• Tick—(Like a clock second hand)
Tick characteristics include gentle contacting of light materials/loose components/can be caused by driver
action or road conditions.
• Thump—(Heavy, muffled knock noise)
Thump characteristics include softer knock/dead sound often brought on by activity.
• Buzz—(Like a bumble bee)
Buzz characteristics include high frequency rattle/firm contact.
• Often the degree of acceptable noise level will vary depending upon the person. A noise that you may judge
as acceptable may be very irritating to the customer.
• Weather conditions, especially humidity and temperature, may have a great effect on noise level.
DUPLICATE THE NOISE AND TEST DRIVE
If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
SBT842