545 Controls in detail
Useful features
Initiating an emergency call manually
1SOS button
2Cover
Briefly press button on cover2 to
open.
Cover 2 will open.
Press SOS button1 (for longer than
2 seconds).
The indicator lamp in SOS button1
will flash until the emergency call is
concluded.
Wait for a voice connection to the
Response Center.
Close cover2 after the emergency
call is concluded.
The message:
“Call Failed” appears in the multifunc-
tion display for approximately
10 seconds.
A pop-up window with the message:
“Call could not be connected! Please dial
911 directly using the mobile telephone
keypad.” appears in the COMAND dis-
play. Confirm the message pressing
n
(
page 90).
Should this occur, assistance must be sum-
moned by other means.
i
During the emergency call the mobile phone
is switched off automatically and must be
switched back on to make a call.
i
The roof cargo container* may impair mo-
bile phone reception. In an emergency, remove
the mobile phone from the mobile phone cradle
(
page 539) to make a call.
i
The “911” emergency call system is a public
service. Using it without due cause is a criminal
offense.
Warning!
G
If you feel at any way in jeopardy when in the
vehicle (e.g. smoke or fire in the vehicle, ve-
hicle in a dangerous road location), please
do not wait for voice contact after you have
pressed the emergency button. Carefully
leave the vehicle and move to a safe loca-
tion. The Response Center will automatically
contact local emergency officials with the
vehicle’s approximate location if they
receive an automatic SOS signal and cannot
make voice contact with the vehicle occu-
pants.
546 Controls in detailUseful featuresRoadside Assistance button• and
Information button¡
The Roadside Assistance button• and
the Information button¡ are located in
the storage compartment below the front
armrest (
page 527).
1Information button¡
2Roadside Assistance button•Roadside Assistance button•
Press and hold Roadside Assistance
button • (for longer than
2 seconds).
A call to a Mercedes-Benz Roadside As-
sistance dispatcher will be initiated.
The button will flash while the call is in
progress. The message:
“Connecting Call” appears in the
multifunction display
“Roadside Assistance Activated”
appears in the COMAND display
and the audio system is muted.
When the connection is established, the
message:
“Call Connected” appears in the multi-
function display
“Roadside Assistance Activated”
appears in the COMAND display The Tele Aid system will transmit data gen-
erating the vehicle identification number,
model, color and location (subject to avail-
ability of cellular and GPS signals).
A voice connection between the Roadside
Assistance dispatcher and the occupants
of the vehicle will be established.
Describe the nature of the need for as-
sistance.
The Mercedes-Benz Roadside Assistance
dispatcher will either dispatch a qualified
Mercedes-Benz technician or arrange to
tow your vehicle to the nearest authorized
Mercedes-Benz Center. For services such
as labor and/or towing, charges may ap-
ply. Refer to the Roadside Assistance Man-
ual for more information.
These programs are only available in the
USA:
Sign and Drive services: Services such
as jump start, a few gallons of fuel or
the replacement of a flat tire with the
vehicle spare tire are obtainable.
547 Controls in detail
Useful features
Information button¡
Press and hold Information button
¡ (for longer than 2 seconds).
A call to the Customer Assistance Cen-
ter will be initiated. The button will
flash while the call is in progress. The
message:
“Connecting Call” appears in the
multifunction display
“Information Call Activated” ap-
pears in the COMAND display
and the audio system is muted.
When the connection is established, the
message:
“Call Connected” appears in the multi-
function display
“Information Call Activated” appears in
the COMAND display
The Tele Aid system will transmit data gen-
erating the vehicle identification number,
model, color and location (subject to avail-
ability of cellular and GPS signals).A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be estab-
lished. Information regarding the operation
of your vehicle, the nearest authorized
Mercedes-Benz Center or Mercedes-Benz
USA products and services is available to
you.
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you sep-
arately) to learn more (USA only).
i
The indicator lamp in the Roadside Assis-
tance button• remains illuminated in red for
approximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Information
button¡).
See system self-check (
page 543) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Roadside Assistance
button• is flashing continuously and no
voice connection to the Response Center was
established, the Tele Aid system could not ini-
tiate a Roadside Assistance call (e.g. the relevant
mobile phone network is not available). The mes-
sage:
“Call Failed” appears in the multifunction
display for approximately 10 seconds
“Call could not be connected!” appears in
the COMAND display. Confirm the message
pressing
n
(page 90).
Roadside Assistance calls can be terminated us-
ing button t on the multifunction steering
wheel or COMAND (page 141).
i
The indicator lamp on the Information
button¡ remains illuminated in red for ap-
proximately 10 seconds during the system
self-check after switching on the ignition (togeth-
er with the SOS button and the Roadside Assis-
tance button•).
See system self-check (
page 543) if the indi-
cator lamp does not come on in red or stays on
longer than approximately 10 seconds.
If the indicator lamp in the Information
button¡ is flashing continuously and no
voice connection to the Response Center was
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant
548 Controls in detailUseful features
Destination Download to the COMAND
System
Destination Download allows you access
to a database of over 10,000,000 points of
interest (POIs) that can be downloaded to
your vehicle’s navigation system. If you
know the destination the address can be
downloaded. Or if you are unsure of your
destination you can be provided with
points of interests near your location.
The Response Center can transmit desti-
nation data to the COMAND during the
connection with the Roadside Assistance
or Customer Assistance Center.
The transmitted data can contain address
details for a Mercedes-Benz Center or POIs
(points of interest).Route guidance
A prompt appears for confirmation if route
guidance to the address is to be started.
Slide rmq or rotate ymz to select
“Yes” menu item and confirm by
pressingn.
The system starts the route calculation
and subsequently the route guidance
to the defined address (
page 188).
Call priority
If other service calls such as a Roadside
Assistance call or Information call are ac-
tive, an emergency call is still possible. In
this case, the emergency call will take pri-
ority and override all other active calls.
mobile phone network is not available). The mes-
sage:
“Call Failed” appears in the multifunction
display for approximately 10 seconds
“Call could not be connected!” appears in
the COMAND display. Confirm the message
pressing n (
page 90).
Information calls can be terminated using button
t on the multifunction steering wheel or
COMAND (
page 141).
!
If the indicator lamps do not start flashing
after you press one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a fault or the service is not current-
ly activated, and may not initiate a call. Contact
an authorized Mercedes-Benz Center and have
the system checked or contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possi-
ble.
i
The components and operating principles of
COMAND can be found on (
page 87).
i
If you select “No”, you can save the address
in your address book (
page 167).
i
The destination download feature is avail-
able if the relevant mobile phone network is
available and data connection is possible.
549 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
or
Contact the Tele Aid web page via In-
ternet using the ID and password sent
to you shortly after the completion of
your acquaintance call.
Then return to your vehicle and pull the
trunk lid handle for a minimum of
20 seconds until the SOS button be-
gins to flash.
The message: “Connecting Call” ap-
pears in the multifunction display and
the SOS button is flashing.
The Response Center will then unlock
your vehicle with the remote door un-
locking feature.
i
The indicator lamp in the respective button
flashes until the call is concluded. Calls can only
be terminated by a Response Center or Custom-
er Assistance Center representative except
Roadside Assistance and Information calls,
which can also be terminated by pressing
buttont on the multifunction steering wheel
or COMAND (
page 141).
!
If the indicator lamp continues to flash or
the system does not terminate the call at all,
contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer Ser-
vice at 1-800-387-0100 in Canada.
i
When a Tele Aid call has been initiated, the
audio system is muted. The optional mobile
phone (if installed) switches off. If you must use
this phone, the vehicle must be parked. Unplug
the telephone, switch it on and place the call.
The COMAND navigation system (if engaged) will
continue to run. The multifunction display in the
instrument cluster is available for use, but spo-
ken commands are not available.
i
You can exit Roadside Assistance and/ or
the information display during an active connec-
tion and call up the COMAND application last se-
lected. To do so, select “Back”. Meanwhile,
mute remains active (
page 87).
i
The remote door unlock feature is available
if the relevant mobile phone network is available
and data connection is possible.
The SOS button will flash and the message:
“Connecting Call” appears in the multifunction
display to indicate receipt of the door unlock
command.
Once the vehicle is unlocked, a Response Center
specialist might attempt to establish voice con-
tact with the vehicle occupants.
If the trunk lid handle was pulled for more than
20 seconds before door unlock authorization
was received by the Response Center, you must
wait 15 minutes before pulling the trunk lid han-
dle again.
550 Controls in detailUseful featuresRemote door lock
If you have forgotten to lock your vehicle
and are no longer near it, you can have it
locked remotely through the Response
Center.
The vehicle can be remotely locked within
4 days after the ignition has been switched
off.
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
When you are inside your vehicle the next
time and switch on the ignition, the mes-
sage “Tele Aid Doors Locked Remotely” will
appear on the multifunction display.Automatic Maintenance Call
The 2007 S-Class is equipped with a fea-
ture which considerably enhances the care
of your vehicle. Just prior to your vehicle
reaching a maintenance milestone Tele Aid
will initiate a message informing the ser-
vice center, important vehicle mainte-
nance information and the vehicle is due
for a service appointment. The message is
transmitted in the background with no
driver interaction necessary. This feature
allows your preferred Mercedes-Benz Cen-
ter to significantly improve the process of
arranging your service appointment and
ensures that your vehicle receives the best
possible care.Stolen Vehicle Recovery services
In the event your vehicle was stolen:
Report the incident to the police.
The police will issue a numbered
incident report.
Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s
Tele Aid system. Once the vehicle is
located, the Response Center will
contact the local law enforcement and
you. The vehicle’s location will only be
provided to law enforcement.
If you have any questions, please call the
Response Center at 1-800-756-9018 (in
the USA) or 1-888-923-8367 (in Canada).
i
The remote door lock feature is available if
the relevant mobile phone network is available
and data connection is possible.
i
The Automatic Maintenance Call feature is
available if the relevant mobile phone network is
available and data connection is possible.
i
When the anti-theft alarm stays on for more
than 30 seconds, a call is initiated automatically
to the Response Center. See anti-theft alarm
system (
page 82).
560 OperationDriving instructionsBrakes
To help prevent brake disk corrosion after
driving on wet road surfaces (particularly
salted roads), it is advisable to brake the
vehicle with considerable force prior to
parking. The heat generated serves to dry
the brakes.
If your brake system is normally only sub-
jected to moderate loads, you should occa-
sionally test the effectiveness of the
brakes by applying above-normal braking
pressure at higher speeds. This will also
enhance the grip of the brake pads.Refer to the description of the Brake Assist
System (BAS or BAS Plus*) (
page 69).
Brake pad wear or a leak in the system may
be the reason for low brake fluid level in
the reservoir.
The brake fluid level in the reservoir may
be too low if the red brake warning lamp in
the instrument cluster comes on while the
engine is running and an acoustic warning
sounds (
page 631). Observe additional
messages in the multifunction display that
may appear (page 642).
Have the brake system inspected
immediately. Contact an authorized
Mercedes-Benz Center.
Warning!
G
After driving in heavy rain for some time
without applying the brakes or through wa-
ter deep enough to wet brake components,
the first braking action may be somewhat
reduced and increased pedal pressure may
be necessary to obtain expected braking
effect. Maintain a safe distance from
vehicles in front.
Resting your foot on the brake pedal will
cause excessive and premature wear of the
brake pads.
It can also result in the brakes overheating,
thereby significantly reducing their effec-
tiveness. It may not be possible to stop the
vehicle in sufficient time to avoid an
accident.
!
Because the ESP
® operates automatically,
the engine and ignition must be shut off
(SmartKey in starter switch position0 or1 or
KEYLESS-GO start/stop button* in position0
or1) when
the electronic parking brake is being tested
on a brake test dynamometer
the vehicle is being towed with the
front/rear axle raised
Active braking action through the ESP
® may oth-
erwise seriously damage the brake system.
Warning!
G
Make sure not to endanger any other road
users when carrying out these braking ma-
neuvers.
561 Operation
Driving instructions
All checks and service work on the brake
system should be carried out by qualified
technicians only. Contact an authorized
Mercedes-Benz Center.
Only install brake pads and brake fluid
recommended by Mercedes-Benz.After hard braking, it is advisable to drive
on for some time, rather than immediately
park, so that the air stream can cool down
the brakes faster.
High-performance brake system
(S 63 AMG and S 65 AMG only)
The high-performance brake system is de-
signed to operate under the extremely high
operating demands required to accommo-
date the performance capabilities of the
vehicle. The brakes may produce a squeak-
ing-type noise depending on the
vehicle speed
brake force applied
ambient conditions, e.g. temperature
and humidity
As with any brake system, the wear of indi-
vidual brake system components such as
brake pads or disks strongly depends on
your driving style and the conditions under which you operate the vehicle. Thus, a driv-
ing style calling for high demand braking
will cause your vehicle’s brakes to wear
more quickly.
Warning!
G
If other than recommended brake pads are
installed, or other than recommended brake
fluid is used, the braking properties of the
vehicle can be degraded to an extent that
safe braking is substantially impaired. This
could result in an accident.!
When driving down long and steep grades,
relieve the load on the brakes by shifting into a
lower gear to use the engine’s braking power.
This helps prevent overheating of the brakes and
reduces brake pad wear.
When using the engine’s braking power, a drive
wheel may not spin for an extended period of
time, e.g. on slippery road surfaces.
This may cause serious damage to the drivetrain
which is not covered by the Mercedes-Benz Lim-
ited Warranty.
Warning!
G
New vehicle brake pads and discs, and
replacement brake pads and discs may take
several hundred miles of driving until they
provide optimum braking efficiency. Until
that time, you may need to use increased
brake pedal pressure while braking. Please
be aware of this and adjust your driving and
braking accordingly during this break-in
period.
Excessive high demand braking will cause
correspondingly high brake wear. Please be
attentive to the brake warning lamp in the
instrument cluster and brake condition mes-
sages in the multifunction display. Especial-
ly for high performance driving, it is
important to maintain and have the brake
system checked regularly.