Troubleshooting
255Engine
Problem Possible cause/consequence Suggested solutions
The engine will not start. HOLD is activated. X
Deactivating HOLD (Y page 145).
X Start the engine again. The engine will not start. You can
hear
the starter motor operating. R
There may be a malfunction in
the engine electronics.
R There may be a malfunction in
the fuel supply. X
Turn the key back to position 0 in the ignition lock before the next
starting attempt.
X Try to start the engine again (Y
page 101). When doing so, remem-
ber that excessively long and frequent attempts to start the engine
will drain the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. Vehicles with a diesel engine:
The
engine will not start. You can
hear the starter motor operating.
The reserve fuel warning lamp is
on and the fuel gauge shows 0. The fuel tank has been run dry. X
Refuel the vehicle.
X Bleed the fuel system (Y page 254). The engine will not start. You can-
not hear the starter motor oper-
ating. The on-board voltage is too low
because
the starter battery is too
weak or discharged. X
Jump-start the vehicle (Y page 291).
If the engine does not start despite attempting to jump-start it:
X Consult a qualified specialist workshop. Practical advice
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Troubleshooting
256 Problem Possible cause/consequence Suggested solutions
Vehicles with a petrol engine:
The engine is not running
smoothly and is misfiring. The engine electronics or a
mechanical component of the
engine control unit have been
damaged. X
Only depress the accelerator pedal slightly.
X Have the cause rectified immediately at a qualified specialist work-
shop.
Otherwise,
non-combusted fuel may get into the catalytic converter
and damage it. A coolant temperature of over
120 °C is displayed. The coolant
warning
lamp may also be on and
a warning tone may sound
(Y page 110). The coolant level is too low. The
coolant
is too hot and the engine
is no longer being cooled suffi-
ciently. X
Stop as soon as possible and allow the engine and the coolant to
cool down.
X Check the coolant level (Y page 196). Observe the warning notes
as you do so and top up the coolant if necessary. If the coolant level is correct, the
radiator fan may be faulty. The
coolant
is too hot and the engine
is no longer being cooled suffi-
ciently. X
If the coolant temperature is less than 120°C, you can continue
driving to the nearest qualified specialist workshop.
X Avoid heavy loads on the engine as you do so, e.g. when driving on
mountain roads and stop/start driving. Practical advice
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Troubleshooting
264 Problem Possible cause/consequence Suggested solutions
The vehicle cannot be started
using the KEYLESS GO key and
the
KEYLESS GO button. The KEY-
LESS GO key is in the vehicle. A door is open. The key therefore
cannot be detected so easily. X
Close the door and try to start the vehicle again. You did not depress the brake
when starting the engine. X
Depress the brake and press the KEYLESS GO button. There is interference from a pow-
erful source of radio waves. X
Start your vehicle using the KEYLESS GO key in the ignition lock. You have lost the KEYLESS GO
key. X
Have the KEYLESS GO key cancelled at a Mercedes-Benz Service
Centre.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the manual locks changed too. Auxiliary heating/ventilation*
Problem Possible cause/consequence Suggested solutions
The auxiliary heating is not work-
ing. The fuel level is down to the
reserve level. X
Refuel at the nearest filling station. The battery is not sufficiently
charged. X
Charge the battery. The auxiliary heating is faulty. X
Have the auxiliary heating checked at a qualified specialist work-
shop. Practical advice
* optional
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Troubleshooting
265Problem Possible cause/consequence Suggested solutions
The auxiliary heating cannot be
switched on or off using the
remote control. The remote control display shows
FAIL and the
¢ symbol.
The signal transmission between
the remote control and the vehi-
cle is faulty. X
Change your position in relation to the vehicle, moving closer if
necessary.
X Make another attempt to switch the auxiliary heating on or off using
the remote control. The remote control display shows
FAIL and the
¡ symbol.
There is not enough fuel in the
tank, or the auxiliary heating is
faulty. X
Refuel at the nearest filling station.
X Have the auxiliary heating checked at a qualified specialist work-
shop. Parking up the vehicle
Problem Possible cause/consequence Suggested solutions
The vehicle is to be left parked up
for longer than six weeks. X
Visit a qualified specialist workshop and seek advice.
X Disconnect the battery ( Y page 290). Practical advice
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Flat tyre
280 G
Risk of accident
If the tyre pressure is now lower than
1.3 bar, the tyre is too badly damaged. Do
not drive any further. Consult a qualified
specialist workshop which has the neces-
sary specialist knowledge and tools to carry
out the work required. Mercedes-Benz rec-
ommends that you use a Mercedes-Benz
Service Centre for this purpose. In particu-
lar, work relevant to safety or on safety-
related systems must be carried out at a
qualified specialist workshop.
X If the tyre pressure is still at least 1.3 bar,
correct it (see fuel filler flap for values).
To increase the tyre pressure: switch on
the electric air pump.
To reduce the tyre pressure: open pres-
sure release screw a on pressure
gauge b.
X Drive to the nearest workshop and have the
tyre changed there.
X Have the TIREFIT kit replaced as soon as
possible at a qualified specialist workshop,
e.g. at a Mercedes-Benz Service Centre. G
Risk of accident
Do not exceed the maximum speed of 80
km/h.
The “max. 80 km/h” sticker must be affixed
within the driver's field of vision.
The vehicle's handling characteristics may
be affected. H
Environmental note
Have the used TIREFIT kit disposed of pro-
fessionally, e.g. at a Mercedes-Benz
Service Centre.
X Have the TIREFIT kit replaced every four
years at a qualified specialist workshop,
e.g. a Mercedes-Benz Service Centre. Version 2 1
TIREFIT sealant filler bottle
2 Recess
3 On/off switch
4 Electric connector with cable
5 Air pump hose
6 Flange
X Pull connector with cable 4 and air pump
hose 5 from the housing.
X Screw air pump hose 5 onto flange 6 of
TIREFIT filler bottle 1.
X Place TIREFIT sealant filler bottle 1 head
downwards into recess 2 of the electric
air pump. Practical advice
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Flat tyre
282 G
Risk of accident
If the tyre pressure is now lower than
1.3 bar, the tyre is too badly damaged. Do
not drive any further. Consult a qualified
specialist workshop which has the neces-
sary specialist knowledge and tools to carry
out the work required. Mercedes-Benz rec-
ommends that you use a Mercedes-Benz
Service Centre for this purpose. In particu-
lar, work relevant to safety or on safety-
related systems must be carried out at a
qualified specialist workshop.9 Pressure release button
a Pressure gauge
X If the tyre pressure is still at least 1.3 bar,
correct it (see fuel filler flap for values). To increase the tyre pressure:
switch on
the electric air pump.
To reduce the tyre pressure: press yellow
pressure release button 9 next to pres-
sure gauge a.
X Drive to the nearest workshop and have the
tyre changed there.
X Have the TIREFIT kit replaced as soon as
possible at a qualified specialist workshop,
e.g. at a Mercedes-Benz Service Centre.
G Risk of accident
Do not exceed the maximum speed of 80
km/h.
The “max. 80 km/h” sticker must be affixed
within the driver's field of vision.
The vehicle's handling characteristics may
be affected.
H Environmental note
Have the used TIREFIT kit disposed of pro-
fessionally, e.g. at a Mercedes-Benz
Service Centre.
X Have the TIREFIT kit replaced every four
years at a qualified specialist workshop,
e.g. a Mercedes-Benz Service Centre.
Changing a wheel and fitting the spare
wheel*
G Risk of accident
The wheel dimensions and tyre size of the
spare wheel*, the emergency spare
wheel* and standard wheels may differ
from one another.
Your vehicle's handling characteristics will
be altered when a "Minispare"/collapsible
emergency spare wheel* is fitted. Adapt
your style of driving accordingly.
The “Minispare”/collapsible emergency
spare wheel* must only be used as a tem-
porary measure. Do not exceed the maxi-
mum speed of 80 km/h and do not
deactivate ESP ®
.
Never drive the vehicle with more than one
“Minispare”/collapsible emergency spare
wheel* fitted.
G Risk of accident
Have the “Minispare”/collapsible emer-
gency spare wheel* or the spare wheel*
replaced with a new wheel as soon as pos-
sible at a qualified specialist workshop
which has the necessary specialist knowl-
edge and tools to carry out the work
Practical advice
* optional
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Tyres and wheels
304 Tyres and wheels
! For safety reasons, Mercedes-Benz rec-
ommends that you only use tyres which
have been approved by Mercedes-Benz
specifically
for your vehicle. These tyres are
specially adapted for use with the control
systems, such as ABS or ESP ®
, and are
marked as follows:
R MO = Mercedes-Benz Original
R MOE = Mercedes-Benz Original Exten-
ded* (with run-flat characteristics)
If you use other tyres, Mercedes-Benz can-
not accept any responsibility for damage
which may occur. Information about tyres
can be obtained from any Mercedes-Benz
Service Centre.
! If you fit tyres other than those tested and
recommended by Mercedes-Benz, charac-
teristics such as handling, noise levels and
fuel consumption, etc. may be adversely
affected. In addition, when driving with a
load, dimensional variations and different
tyre deformation characteristics could
cause the tyres to make contact with the
bodywork and axle components. This could
result in damage to the tyres or the vehicle. i
Further information about tyres and
wheels can be obtained from any
Mercedes-Benz Service Centre.
You
will find a table of tyre pressures on the
inside of your vehicle's fuel filler flap . You
will find further information about tyre pres-
sures in the "Operation" section
(Y page 200). Technical data
* optional
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Tyres and wheels
308 Spare wheel*
Your vehicle may be equipped with TIREFIT, a "Minispare"/collapsible emergency spare wheel* or a spare wheel* depending on the country,
the engine and the wheels fitted.
! A tyre pressure of 3.5 bar/51 psi must be set for the collapsible emergency spare wheel* .
A tyre pressure of 4.2 bar/61 psi must be set for the "Minispare" emergency spare wheel*.
! The maximum tyre pressure given in the table on the inside of the fuel filler flap must be set for the spare wheel*. All models except
CLS 63 AMG CLS 63 AMG CLS 63 AMG
Performance Package
"Minispare" emer-
gency spare wheel*
44 Tyres T 155/70 R17 110M – –
Tyre pressure 4.2 bar – –
Wheels 4.0B x 17 H2 ET 34 – –
Collapsible emer-
gency spare wheel*
44 Tyres – 175/55 - 18 95P XL 175/50 - 19 97P
Tyre pressure – 3.5 bar 3.5 bar
Wheels – 6.0B x 18H2 ET 25 6.5B x 19 H2 ET 14
44
Use of snow chains not possible. Technical data
* optional
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