In addition, your vehicle may have a passenger
sensing system for the right front passenger’s
position, which includes sensors that are part of the
passenger’s seat. The passenger sensing system
may not operate properly if the original seat trim is
replaced with non-GM covers, upholstery or trim, or
with GM covers, upholstery or trim designed for a
different vehicle. Any object, such as an aftermarket
seat heater or a comfort enhancing pad or device,
installed under or on top of the seat fabric, could also
interfere with the operation of the passenger sensing
system. This could either prevent proper deployment
of the passenger airbag(s) or prevent the passenger
sensing system from properly turning off the
passenger airbag(s). SeePassenger Sensing
System on page 1-81.
If you have any questions about this, you should
contact Customer Assistance before you modify
your vehicle. The phone numbers and addresses
for Customer Assistance are in Step Two of
the Customer Satisfaction Procedure in this manual.
SeeCustomer Satisfaction Procedure on page 7-2.
If your vehicle has rollover roof-rail airbags, see
Different Size Tires and Wheels on page 5-88
for additional important information.Q:What if I added a snow plow? Will it keep the
airbags from working properly?
A:We have designed our airbag systems to work
properly under a wide range of conditions, including
snow plowing with vehicles that have the optional
Snow Plow Prep Package (RPO VYU). But do
not change or defeat the snow plow’s “tripping
mechanism.” If you do, it can damage your snow
plow and your vehicle, and it may cause an airbag
in ation.
Q:Because I have a disability, I have to get my
vehicle modi ed. How can I nd out whether
this will affect my airbag system?
A:If you have questions, call Customer Assistance.
The phone numbers and addresses for Customer
Assistance are in Step Two of the Customer
Satisfaction Procedure in this manual. See
Customer Satisfaction Procedure on page 7-2.
In addition, your dealer/retailer and the service manual
have information about the location of the airbag
sensors, sensing and diagnostic module and airbag
wiring.
1-87
Available Services included with
Directions & Connections Plan
All Safe and Sound Plan Services
Driving Directions - Advisor delivered or OnStar
Turn-by-Turn Navigation (If equipped)
RideAssist
Information and Convenience Services
OnStar Hands-Free Calling
OnStar Hands-Free Calling allows eligible OnStar
subscribers to make and receive calls using voice
commands. Hands-Free Calling is fully integrated
into the vehicle, and can be used with OnStar Pre-Paid
Minute Packages. Hands-Free Calling may also be linked
to a Verizon Wireless service plan in the U.S. or a Bell
Mobility service plan in Canada, depending on eligibility.
To nd out more, refer to the OnStar Owner’s Guide
in the vehicle’s glove box, visit www.onstar.com or
www.onstar.ca, or speak with an OnStar advisor by
pressing the OnStar button or calling 1-888-4-ONSTAR
(1-888-466-7827).
OnStar Virtual Advisor
OnStar Virtual Advisor is a feature of OnStar
Hands-Free Calling that uses your minutes to access
location-based weather, local traffic reports, and stock
quotes. By pressing the phone button and giving a few
simple voice commands, you can browse through the
various topics. See the OnStar Owner’s Guide for more
information (Only available in the continental U.S.).
OnStar Steering Wheel Controls
Your vehicle may have a Talk/Mute button that can
be used to interact with OnStar Hands-Free Calling.
SeeAudio Steering Wheel Controls on page 3-132
for more information.
On some vehicles, you may have to hold the button
for a few seconds and give the command “ONSTAR”
to activate the OnStar Hands-Free Calling.
On some vehicles, the mute button can be used to
dial numbers into voicemail systems, or to dial phone
extensions. See the OnStar Owner’s Guide for
more information.
2-69
How OnStar Service Works
Your vehicle’s OnStar system has the capability
of recording and transmitting vehicle information.
This information is automatically sent to an OnStar
Call Center at the time of an OnStar button press,
Emergency button press or if your airbags or AACN
system deploys. The vehicle information usually includes
your GPS location and, in the event of a crash, additional
information regarding the accident that your vehicle has
been involved in (e.g. the direction from which your
vehicle was hit). When you use the Virtual Advisor feature
of OnStar Hands-Free Calling, your vehicle also sends
OnStar your GPS location so that we can provide you
with location-based services.
OnStar service cannot work unless your vehicle is in a
place where OnStar has an agreement with a wireless
service provider for service in that area. OnStar service
also cannot work unless you are in a place where the
wireless service provider OnStar has hired for that area
has coverage, network capacity and reception when the
service is needed, and technology that is compatible
with the OnStar service. Not all services are available
everywhere, particularly in remote or enclosed areas,
or at all times.Location information about your vehicle is only available
if the GPS satellite signals are unobstructed and
available.
Your vehicle must have a working electrical system
(including adequate battery power) for the OnStar
equipment to operate. There are other problems OnStar
cannot control that may prevent OnStar from providing
OnStar service to you at any particular time or place.
Some examples are damage to important parts of your
vehicle in an accident, hills, tall buildings, tunnels,
weather or wireless phone network congestion.
Your Responsibility
Increase the radio volume if you cannot hear the OnStar
advisor. If the light next to the OnStar buttons is red,
this means that your system is not functioning properly
and should be checked by your dealer/retailer. If the
light appears clear (no light is appearing), your OnStar
subscription has expired. You can always press the
OnStar button to con rm that your OnStar equipment
is active.
2-70