2008 CHEVROLET SILVERADO phone

If your vehicle has the navigation system, press and
hold this button for longer than one second to initiate
voice recognition. See “Voice Recognition” in the
Navigation System manual for more information.
If your vehicle has OnStar
®, press and hold this button
for longer than one second to interact with the
OnStar
®system. If your vehicle also has the navigation
system, press and hold this button for longer than
one second to initiate voice recognition and say “OnStar”
to enter OnStar
®mode. See theOnStar®System on
page 2-67in this manual for more information.
SRCE (Source):Press this button to switch between
the radio (AM, FM), XM™ (if equipped), CD, and if your
vehicle has these features, DVD, front auxiliary, and
rear auxiliary.
+
e−e(Volume):Press the plus or minus volume
button to increase or to decrease the radio volume.
¨(Seek):Press the seek arrow to go to the next
radio station while in AM, FM, or XM™ (if equipped).
Press the seek arrow to go to the next track or chapter
while sourced to the CD or DVD slot.
Press the seek arrow to go to the next disc while
sourced to a six-disc CD player, if multiple discs
are loaded.
Radio Reception
Frequency interference and static can occur during
normal radio reception if items such as cell phone
chargers, vehicle convenience accessories, and external
electronic devices are plugged into the accessory
power outlet. If there is interference or static, unplug the
item from the accessory power outlet.
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range can cause
station frequencies to interfere with each other.
For better radio reception, most AM radio stations
boost the power levels during the day, and then reduce
these levels during the night. Static can also occur
when things like storms and power lines interfere with
radio reception. When this happens, try reducing
the treble on the radio.
FM Stereo
FM stereo gives the best sound, but FM signals only
reach about 10 to 40 miles (16 to 65 km). Tall buildings
or hills can interfere with FM signals, causing the
sound to fade in and out.
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Filling the Tank
If your vehicle has the DURAMAX Diesel engine, see
the DURAMAX Diesel manual for more information.
{CAUTION:
Fuel vapor burns violently and a fuel re can
cause bad injuries. To help avoid injuries to you
and others, read and follow all the instructions
on the pump island. Turn off your engine when
you are refueling. Do not smoke if you are near
fuel or refueling your vehicle. Do not use
cellular phones. Keep sparks, ames, and
smoking materials away from fuel. Do not leave
the fuel pump unattended when refueling your
vehicle. This is against the law in some places.
Do not re-enter the vehicle while pumping fuel.
Keep children away from the fuel pump; never
let children pump fuel.The tethered fuel cap is located behind a hinged fuel
door on the driver’s side of the vehicle. If the vehicle
has E85 fuel capability, a yellow cap with the words
“E85 / Gasoline” can be seen.
To remove the fuel cap, turn it slowly counterclockwise.
5-10

Filling a Portable Fuel Container
{CAUTION:
Never ll a portable fuel container while it is
in your vehicle. Static electricity discharge
from the container can ignite the fuel vapor.
You can be badly burned and your vehicle
damaged if this occurs. To help avoid injury to
you and others:
Dispense fuel only into approved
containers.
Do not ll a container while it is inside a
vehicle, in a vehicle’s trunk, pickup bed, or
on any surface other than the ground.
Bring the ll nozzle in contact with the
inside of the ll opening before operating
the nozzle. Contact should be maintained
until the lling is complete.
Do not smoke while pumping fuel.
Do not use a cellular phone while
pumping fuel.
Checking Things Under
the Hood
{CAUTION:
An electric engine cooling fan can start even
when the engine is not running. To avoid
injury, always keep hands, clothing, and tools
away from any engine cooling fan.
{CAUTION:
Things that burn can get on hot engine parts
and start a re. These include liquids like fuel,
oil, coolant, brake uid, windshield washer and
other uids, and plastic or rubber. You or
others could be burned. Be careful not to drop
or spill things that will burn onto a hot engine.
5-12

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for
Text Telephone (TTY) Users.........................7-5
Customer Assistance Offices............................7-5
GM Mobility Reimbursement Program................7-6
Roadside Assistance Program..........................7-7
Scheduling Service Appointments.....................7-9
Courtesy Transportation...................................7-9
Collision Damage Repair................................7-11Reporting Safety Defects................................7-14
Reporting Safety Defects to the
United States Government..........................7-14
Reporting Safety Defects to the
Canadian Government................................7-14
Reporting Safety Defects to General Motors.....7-15
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency Identication (RFID)..............7-18
Section 7 Customer Assistance Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage,
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
STEP THREE — Canadian Owners:In the event that
you do not feel your concerns have been addressed after
following the procedure outlined in Steps 1 and 2,
General Motors of Canada Limited wants you to be awareof its participation in a no-charge Mediation/Arbitration
Program. General Motors of Canada Limited has
committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you le your complaint to the nal decision,
should be completed in about 70 days. We believe our
impartial program offers advantages over courts in most
jurisdictions because it is informal, quick, and free of
charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the Vehicle
Identication Number (VIN).
7-3

Online Owner Center
(United States only)
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner manual.
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers/retailers for service nationwide.
Receive special promotions and privileges only
available to members.
Refer to www.MyGMLink.com on the web for updated
information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section of
gmcanada.com where you can save information on GM
vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
My Showroom: Find and save information on
vehicles and current offers in your area.
My Dealers/Retailers: Save details such as
address and phone number for each of your
preferred GM Dealers or Retailers.
My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
My Preferences: Manage your prole, subscribe to
E-News and use tools and forms with greater ease.
To sign up to My GM Canada, visit the My GM Canada
section within www.gmcanada.com.
7-4

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user in the U.S. can
communicate with Chevrolet by dialing: 1-800-833-CHEV
(2438). (TTY users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. However, if a customer wishes
to write or e-mail Chevrolet, the letter should be
addressed to:
United States — Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-CHEV-USA (243-8872)
Fax Number: 313-381-0022From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
7-5

Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
TTY users call 1-800-263-3830.
7-6