2007 > 2.7L V6 GASOLINE >
TROUBLESHOOTING
Check the following items prior to performing Power Sliding Door System service.
1. Manual movement
Make sure the sliding door moves manually. Place the ON/OFF switch on the overhead console in the OFF
position. Move the door manually and check for proper door fit and latch effort. Check for interference with other
body parts such as latch striker, trim, and weather seals.
2. Battery voltage
Make sure the battery is fully charged. The PSD system is an electronic device and requires a minimum battery
voltage to operate. The PSDM(Power sliding door module) monitors the battery voltage present at the PSDM input
battery input and will not permit operation if the battery voltage is out of range.
3. Fuses
Two fuses protect the battery supply to the PSDM(Power sliding door module), one for Power, and one for logic.
Check that the fuses are intact
4. Repeat Operations
Make sure the customer has not been operating the PSD repeatedly while the vehicle is turned off. The battery will
be discharged and the PSDM(Power sliding door module) will not permit operation.
5. Vehicle on Steep Grade
Make sure the customer has not been operating the PSD system when the vehicle is parked on a steep grade
(greater than 30%). The system will operate but the force of gravity and normal flex of the vehicle body may affect
proper operation.
6. Obstacle Detection
The obstacle detection force is not adjustable. Factors that may affect the force are vehicle grade, battery voltage,
or dirt in sliding door tracks.
7. Outside handle response time
When the vehicle has been parked and OFF, there may be a delay before power operation starts after the outside
handle is pulled. This is normal because the PSDM(Power sliding door module) must wake up and check for proper
conditions before starting a power open operation.
8. The sliding doors are not identical. Open and close times and obstacle detection efforts may vary when comparing
the two doors. This is normal and is caused by vehicle build conditions such as door fit and rolling resistance.
9. Scan tool Diagnostic tool
Connect Scan tool to the K- line and check status of system.
POWER SLIDING DOOR SYSTEM DIAGNOSIS
CONDITION POSSIBLE CAUSES CORRECTION
Sliding Door opens
unexpectedly Accidental activation or failure of
open/close command switch
Check for shorted or defective switch
Failure of latch assembly Check wiring connections
Check for diagnostic trouble codes
Failure of Power Sliding Door or Body
Control module Disconnect then reconnect battery or fuse to
reset module and function sliding door. If no
function exists check for loose wire
connections. See Body Diagnostic Manual for
detailed procedures
Sliding Door will not power
open or close Not in Park or false indication
Check switch status with SCAN tool
Battery voltage at PSDM is too low
<9.5V to start operation and
<8.0V to continue operation Check for proper voltage at the PSDM.
Charge battery
Blown fuse Check for blown fuse
BCM or sliding door control module
2.When the power ON/OFF button (PWR) (B) is ON, the power sliding door and power tailgate can be opened and
closed automatically by using the switch.
3. When the power tail gate door will power open/close fully, the warning lamp and the chime will operate 3 times.
4. General rules for chime functions
a. Chime & tail lamp shall operate prior to and during power opening or closing the Tailgate : 3 Times (0.5 sec on,
0.5 sec off), after 1 chime start opening or closing with two chimes.
b. Chime shall operate when a power operation cannot be performed as requested except handle pull : 1 Time
(Duration 0.5 second on)
c. Chime shall operate when an obstacle has been detected : 3 Times (0.5 sec on, 0.5 sec off)
d. Chime shall operate if PTG has not reached primary latch position after a power cinch cycle : 3 Times (0.5 sec
on, 0.5 sec off)
POWER TAIL GATE OPERATING CONDITION
1.The tail gate will not power open when vehicle is moving above 3 mph (5 km/h) or the gearshift lever is not in P
(Park) for automatic transaxle.
2. The power tail gate will not open with the transmitter or the main control button when all power sliding doors are
locked and closed.
3. The power tail gate will detect the resistance, then stop movement or move to the full open position to allow the
object to be cleared.
4. If the automatic stop and reversal feature operates continuously more than twice during one opening or closing
operation, the power tail gate may stop at that position. At this time, close the tailgate manually and operate the
tailgate automatically again.
5. The PTG system is an electronic device and requires a minimum battery voltage to operate. The Electronic Control
Unit (ECU) monitors the battery voltage present at the ECU input battery input and will not permit operation if the
battery voltage is out of range.
6. If the PTG button is pressed during closing operation, the power tail gate may reverse direction and open fully.
7. Remove the accumulated snow or ice on the power tail gate before operating.
a.To prevent the battery from being discharged, do not leave the power sliding door and power tailgate at
open position for a long time.
b. The PTGM will go to a sleep mode and power operation will be disabled if the tail gate is left open longer
than 6 hours.
Manually close the tail gate to the latched position to reset the PTGM. Power operation will be restored.
a.Always disconnect the negative battery cable before attempting any power tailgate system service.
b. Never attempt to enter or exit the vehicle with the tailgate in motion. You could be injured or cause
damage to the power tailgate system and or components.
