2007 GMC YUKON XL Owners Manual

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
569

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
570

Customer Assistance and Information........572
Customer Satisfaction Procedure................572
Online Owner Center..................................574
Customer Assistance for Text
Telephone (TTY) Users...........................575
Customer Assistance Offices......................575
GM Mobility Reimbursement Program.........577
Roadside Assistance Program....................577
Courtesy Transportation..............................581
Vehicle Data Collection and Event Data
Recorders...............................................583
Collision Damage Repair............................584Reporting Safety Defects.............................588
Reporting Safety Defects to the United
States Government.................................588
Reporting Safety Defects to the Canadian
Government............................................589
Reporting Safety Defects to General
Motors....................................................589
Service Publications Ordering Information ...590
Section 7 Customer Assistance Information
571

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to GMC. Normally, any concerns with
the sales transaction or the operation of the vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the
best intentions of all concerned, misunderstandings
can occur. If your concern has not been resolved to
your satisfaction, the following steps should
be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, in the U.S., contact the GMC Consumer
Relations Manager by calling 1-800-GMC-8782
(1-800-462-8782, Customer Assistance prompt).
In Canada, contact General Motors of Canada
Customer Communication by calling
1-800-263-3777 (English) or 1-800-263-7854
(French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title, or
the plate at the top left of the instrument panel
and visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
When contacting GMC, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
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STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satised with your
new vehicle. However, if you continue to remain
unsatised after following the procedure outlined in
Steps One and Two, you should le with the
BBB Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of
court program administered by the Council of
Better Business Bureaus to settle automotive
disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this
informal dispute resolution program prior to lling
out a court action, use of the program is free
of charge and your case will generally be heard
within 40 days. If you do not agree with the
decision given in your case, you may reject it and
proceed with any other venue for relief available
to you.You may contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage, and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
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STEP THREE — Canadian Owners::In the
event that you do not feel your concerns have
been addressed after following the procedure
outlined in steps 1 and 2, General Motors
of Canada Limited wants you to be aware of its
participation in a no-charge Mediation/Arbitration
Program. General Motors of Canada Limited
has committed to binding arbitration of owner
disputes involving factory-related vehicle service
claims. The program provides for the review of the
facts involved by an impartial third party arbiter,
and may include an informal hearing before
the arbiter. The program is designed so that the
entire dispute settlement process, from the
time you le your complaint to the nal decision,
should be completed in approximately 70 days. We
believe our impartial program offers advantages
over courts in most jurisdictions because it is
informal, quick, and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to the Mediation/Arbitration Program,
c/o Customer Communication Centre, General
Motors of Canada Limited, Mail Code:
CA1-163-005, 1908 Colonel Sam Drive, Oshawa,
Ontario, L1H 8P7. Your inquiry should be
accompanied by your Vehicle Identication
Number (VIN).
Online Owner Center
The Owner Center is a resource for your GM
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner’s manual
(United States only).
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Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges
only available to members (United
States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use the Text
Telephones (TTYs), GMC has TTY equipment
available at its Customer Assistance Center. Any
TTY user can communicate with GMC by
dialing: 1-800-GMC-8583 (462-8583). (TTY users
in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free
number for assistance. However, if a customer
wishes to write or e-mail GMC, the letter should be
addressed to:
United States
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583)
(For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-GMC-8782
(462-8782)
Fax Number: 313-381-0022
From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
575

Canada
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors
Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto
Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
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