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258 Practical hintsWhat to do if ...
5
Windshield wipersWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The windshield wipers are jammed.
Leaves or snow, for example, are hindering
the movement of the windshield wipers.
The wiper motor has switched off.
\1Stop the vehicle as soon as possible
and, for safety reasons, remove the
key from the ignition lock.
\1Remove the cause of the obstruction.
\1Switch on the windshield wipers
again.
The windshield wipers have stopped work-
ing completely.
The windshield wiper drive has malfunc-
tioned.
\1Select a different wiper speed on the
combination switch.
\1Have the windshield wipers checked
at
an authorized Sprinter Dealer
.
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261 Practical hints
What to do if ...
5
The key can no longer be turned in the igni-
tion lock.
The on-board voltage is too low.
\1Remove the key and re-insert it into
the ignition lock.
\1Switch off all non-essential consum-
ers, for example the seat heating, in-
terior lighting, and try to turn the key
again.
If this does not work:
\1Check the starter battery and charge
it if necessary.
or
\1The engine may be jump-started
(\2page 340).
or
\1Consult an authorized Sprinter
Dealer.
Problem
Possible cause / result
Suggested solutions
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262 Practical hintsWhat to do if ...
5
Driving systemsWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
Only the red segments in the Parktronic*
warning displays are lit.
A warning tone also sounds for approxi-
mately 2 seconds.
Parktronic* switches off after approxi-
mately 20 seconds.
The indicator lamp on the Parktronic
switch comes on and the red segments in
the warning display go out.
Parktronic* has malfunctioned and has
switched off.
When you press the Parktronic switch, the
red segments in the Parktronic warning dis-
plays light up again and the warning tone
sounds for approximately 2 seconds.
\1Have Parktronic* checked as soon as
possible at an authorized Sprinter
Dealer.
The Parktronic* warning displays indicate
implausible distances.
For example, all the segments may be lit
even though there is no obstacle present.
The Parktronic* sensors are dirty or iced up.
\1Clean the Parktronic* sensors
(\2page 244).
\1Switch on the ignition again.
An external radio or ultrasonic source may
be causing interference.
\1Check whether Parktronic* works at
another location.
The license plate or other attachment parts
near the sensors may not be secured cor-
rectly.
\1Check the number plate and attach-
ment parts near the sensors to see if
they are securely in place.
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272 Practical hintsWhat to do if ...
5
#
The yellow ESP
® indicator lamp is
lit while the engine is running.
WARNING
G
ESP
® has been deactivated due to a mal-
function. Cruise control is also switched off
as a result.
Vehicle stability is no longer automatically
controlled in good time.
Engine power output may be reduced.
\1Also observe the messages in the dis-
play on vehicles with steering wheel
buttons (\2page 284).
\1Continue driving, but with even great-
er care.
\1Have the system checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
ESP
® has been deactivated due to under-
voltage.
The battery may not be being charged.
Vehicle stability is no longer automatically
controlled in good time.
Engine power output may be reduced.
\1Continue driving, but with even great-
er care.
\1Have the system checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
1
The red SRS warning lamp does
not go out after approximately 4
seconds after the ignition system
is switched on or lights up again.
WARNING
G
The restraint systems have malfunctioned.
The airbags or emergency tensioning re-
tractors could be triggered unintentionally,
or not at all in the event of an accident.
\1Drive on with even greater care to an
authorized Sprinter Dealer.
Problem
Possible cause / result
Suggested solutions
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276 Practical hintsWhat to do if ...
5
•
The red coolant warning lamp
lights up while the engine is run-
ning.
The coolant temperature is too high.
\1Do not drive any further.
\1Consult an authorized Sprinter Dealer.
If the vehicle is switched off after being
subjected to extreme loads (for example
driving in mountainous terrain, trailer
towing, etc.), the coolant warning lamp
may light up when the ignition is switched
on or the engine is restarted. Run the en-
gine for approximately 1 minute at idling
speed.
Consult an authorized Sprinter Dealer if
the coolant warning lamp remains lit.
A
The yellow reserve fuel warning
lamp lights up while the vehicle is
in motion.
The fuel level has fallen into the reserve
range.
\1Refuel at the nearest refueling station
(\2page 184).
A
The yellow reserve fuel warning
lamp lights up while the engine is
running and the gauge for the fuel
tank shows zero although there is
still fuel in the tank.
The fuel filler cap is not closed.
\1Close the fuel filler cap. A clicking
sound indicates that the fuel filler cap
is closed.
\1If the malfunction continues to be in-
dicated, have it rectified immediately
at an authorized Sprinter Dealer.
q
The yellow preglow indicator lamp
lights up while the engine is running.
There is a malfunction in the preglow sys-
tem.
\1Consult an authorized Sprinter Dealer.
Problem
Possible cause / result
Suggested solutions
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277 Practical hints
What to do if ...
5
Problem
Possible cause / result
Suggested solutions
±
The yellow engine diagnostic in-
dicator lamp lights up or flashes
while the engine is running.
The fuel tank has run dry.
The engine may be running in emergency
mode.
\1Refuel at the nearest refueling sta-
tion.
\1On vehicles with a diesel engine:
Bleed the fuel system (\2page 318).
\1Start the engine three to four times af-
ter refueling. Emergency mode will be
canceled. You do not need to have
your vehicle checked.
There is a malfunction:
\4in the fuel injection system
\4in the ignition system
1
\4in the exhaust system.
The emission limit values may be exceeded
and the engine may be running in emergency
mode.
Engine power output may be reduced.
\1Have the vehicle checked immediate-
ly at an authorized Sprinter Dealer.
1 Only vehicles with a gasoline engine.
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280 Practical hintsWhat to do if ...
5
Problem
Possible cause / result
Suggested solutions
/
The yellow water separator indi-
cator lamp
1 lights up while the
ignition is on.
1 Only vehicles with a diesel engine.
The water that has collected in the water sep-
arator has reached the maximum level.
\1Drain the water separator
(\2page 317).
\1Have the water separator drained at
an authorized Sprinter Dealer.
W
The yellow washer fluid level in-
dicator lamp for the windshield
washer / headlamp cleaning sys-
tem lights up after the engine is
started or while the vehicle is in
motion.
The windshield washer fluid level is too low.
\1Check the fluid level in the reservoir
and add windshield washer fluid if
necessary (\2page 193).
<
The red seat belt telltale lights up
for approximately 6 seconds
when the ignition is switched on.
A signal also sounds.
The telltale reminds you to fasten your seat
belt.
\1Fasten your seat belt.
.
The yellow bulb indicator lamp
lights up while the ignition is on.
One of the bulbs of the exterior lighting or on
the trailer is malfunctioning.
\1Have the malfunction rectified as
soon as possible at an authorized
Sprinter Dealer.
9
The yellow “door open” indicator
lamp lights up while the vehicle
is in motion.
You are already driving at walking pace, even
though not all the doors or the hood are
closed.
\1Close the doors or the hood.
Page 282 of 393

281 Practical hints
Display messages
5
Warnings, malfunctions or additional infor-
mation may also be shown in the display.
The following table shows messages which
could appear in the display.
Certain messages are accompanied by a
warning signal or a permanent tone.
iAll warning / indicator lamps (except
the turn signal indicator lamps) and the
display are activated when the ignition
is switched on.
Please check that they are working
properly before commencing a journey.Display messages on vehicles with-
out steering wheel buttons
Warning
G
No messages can be displayed if there is a
failure of the instrument cluster and / or the
display. You will not then be able to see in-
formation about the vehicle status, such as
speed and outside temperature, warning
and indicator lamps, malfunction and warn-
ing messages or the failure of systems. Han-
dling characteristics may be affected.
Contact an authorized Sprinter Dealer im-
mediately which has the necessary special-
ist knowledge and tools to carry out the
work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose. In particular, work relevant to safety
or on safety-related systems must be car-
ried out at an authorized Sprinter Dealer.
Warning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose. In particular, work relevant to safety
or on safety-related systems must be car-
ried out at an authorized Sprinter Dealer.
There is a risk of an accident and injury if
this work is carried out incorrectly.