237 Operation
Maintenance and servicing
4
\3 Maintenance and servicing
Mechanical elements and the lubricants
used for them must be carefully matched.
For this reason, only brands tested and ap-
proved by the manufacturer should be
used. Please contact your Sprinter Dealer
to obtain the necessary information. No lu-
bricant additives should be used.
The use of such additives could affect your
warranty rights. Information is available
from any authorized Sprinter Dealer.
For specifications of engine oils, coolant
and brake fluid, see "Service products and
capacities" (\2page 355) and contact your
authorized Sprinter Dealer.
Observe the information on spare parts in
the “Technical data” section
(\2page 352).
Warning
G
Before carrying out maintenance operations
and repairs, please make sure that you read
the relevant sections of the technical docu-
mentation, such as:
\4Operating instructions and workshop in-
formation
Familiarize yourself in advance in particular
with legal requirements, such as:
\4Safety at work and accident prevention
regulations.
You may otherwise fail to recognize dangers
and could injure yourself or others.
When working underneath the vehicle, you
must place the vehicle on stands with suffi-
cient load-bearing capacity.
Never use the vehicle jack instead. There is
a risk that the vehicle jack could give way
and the vehicle could drop, seriously injuring
yourself or others, or causing damage to
property.
The jack is only designed to raise the vehicle
for a short time.
Always have the maintenance work carried
out and checked at an authorized Sprinter
Dealer which has the necessary specialist
knowledge and tools to carry out the work
required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose. In particular, work relevant to safety
or on safety-related systems must be car-
ried out at an authorized Sprinter Dealer.
Service products
238 OperationMaintenance and servicing
4
ASSYST, the A
ctive S
ervice Syst
em, in-
forms you when the next service is due.
A service that is due is displayed about a
month or 1900 miles (3000 km) in ad-
vance. A message is then displayed while
the vehicle is in motion or the ignition is
switched on.
Service due date display
Vehicles with steering wheel buttons
The following messages may be displayed:
\49
Service A in .. days
\49
Service A in .. miles
(km)
\49
Service A due now
The letters
A or
B indicate the type of ser-
vice that is due.
Warning
G
If handled incorrectly, service products can
constitute a health risk for people and an en-
vironmental hazard.
Always observe relevant guidelines for han-
dling, storing and disposing of service prod-
ucts.
Active Service System (ASSYST)*!
CAUTION
Periods when the battery is disconnect-
ed will not be recorded by ASSYST. To
make sure that you have the vehicle
serviced at the correct time, you should
therefore subtract periods when the
battery is disconnected from the days
shown.
The service indicator does not provide
information about the engine oil level.
The service indicator should not, there-
fore, be confused with theP engine
oil level display.
iThe service due date is displayed in
days or kilometers, depending on the
total distance driven.
The time between the individual service
due dates depends on your style of
driving. You can increase this by:
\4driving with care and at a moderate
engine speed
\4avoiding short journeys where the
engine does not reach the operat-
ing temperature
241 Operation
Cleaning and care of the vehicle
4
\3 Cleaning and care of the vehicleRegular and proper care will help to main-
tain the value of your vehicle. The best way
to protect your vehicle from harmful envi-
ronmental influences is to wash it and use
protective treatments regularly.
Scratches, corrosive deposits, areas af-
fected by corrosion and damage caused by
neglect or inadequate care cannot always
be completely remedied. In such cases,
visit an authorized Sprinter Dealer.Repair damage caused by loose chippings
and remove the following substances im-
mediately:
\4Insect remains
\4Bird droppings
\4Tree resin
\4Oils and grease
\4Fuel
\4Tar stains
Wash the vehicle more frequently in winter
to remove salt residue.
iIt is recommended that you use Mopar
care products. These have been spe-
cially adapted to Sprinter vehicles and
are state of the art. Mopar care prod-
ucts are available from any authorized
Sprinter Dealer.
Warning
G
Always follow the instructions for using the
care products.
Always keep care products sealed and out
of the reach of children.
Do not use fuel as a cleaning agent. Fuel is
flammable and constitutes a health hazard.
Environmental note
H
Only clean the vehicle in a suitable place for
washing vehicles. Dispose of empty contain-
ers and used cleaning materials in an envi-
ronmentally responsible manner.iIf you need to clean the areas towards
the top of the vehicle, always use
\4suitable ladders
\4secure steps!
CAUTION
Under no circumstances should you af-
fix unsuitable stickers, films, magnets
or similar to painted surfaces. You
could otherwise damage the paint-
work.
243 Operation
Cleaning and care of the vehicle
4
Steps
Engine cleaningLight-alloy wheels*
Clean light-alloy wheels on a regular basis.
Outside of windshield and wiper blades
\1Turn key to position1 in ignition lock
(\2page 67).
\1Switch on windshield wipers
(\2page 126).
\1When the wiper arms are vertical, turn
key to position0 in the ignition lock or
remove the key.
\1Fold the wiper arms away from the
windshield until you feel them engage
in place.\1You can now clean the windshield and
the wiper blades.
\1Fold the windshield wipers back again
before you switch on the ignition.Warning
G
Dirty or iced-up steps and entrances create
a risk of slipping or falling.
Keep steps, entrances and footwear free
from dirt (e.g. mud, clay, snow and ice).!
CAUTION
Do not allow water to enter the intake
and ventilation openings.
When cleaning with high-pressure wa-
ter or steam cleaners, the spray must
not be aimed directly at electrical com-
ponents or at the end of electrical
lines.
Treat the engine with preservative
agents after cleaning. Protect the belt
drive system from the preservative
when you do so.
!
CAUTION
Do not use any acidic or alkaline clean-
ing agents. They can cause corrosion of
the wheel bolts (wheel nuts) or the bal-
ancing weight retainers.
!
CAUTION
Do not fold the windshield wipers away
from the windshield unless the hood is
closed. You will otherwise damage the
hood.
Warning
G
Switch off the ignition before cleaning the
windshield or the wiper blades. The wind-
shield wipers could otherwise move and in-
jure you.
245 Operation
Cleaning and care of the vehicle
4
\1Clean the camera lens 1 using water
and a soft cloth only.
Be careful not to apply wax to the camera
lens 1 when waxing the vehicle. If neces-
sary, remove the wax using shampoo with
plenty of water.!
Do not use dry, coarse or hard cloths
and aggressive cleaning agents. Do not
scrub or use high pressure. You will other-
wise scratch or damage the lens or the ca-
mera.
If you clean the vehicle with a high-pressu-
re cleaner or steam cleaner, maintain a mi-
nimum distance of 1.6 ft (50 cm) to the
rear view camera. To prevent damage, do
not aim directly at the rear view camera or
at the microphone openings on the under-
side of the rear view camera.
Plastic trimsLight soiling
\1Wipe plastic parts with a damp, lint-
free cloth (e.g. a micro-fiber cloth).
Heavy soiling
\1Wipe plastic parts with a damp, lint-
free cloth (e.g. a micro-fiber cloth). Dashboard and padded boss of the
steering wheel
\1Moisten a clean and lint-free cloth with
water and clean the plastic parts and
the dashboard.
\1Use a mild soap solution for particularly
stubborn dirt.!
CAUTION
Do not use dry, coarse or hard cloths
and do not scrub. You will otherwise
scratch or damage the surfaces.
!
CAUTION
Use a low-foaming grease solvent (e.g.
washing-up liquid) diluted in water as a
cleaning agent.
The surface color may temporarily
change shade during cleaning. Simply
wait for the surface to dry.
!
CAUTION
Use a solvent-free and non-caustic
cleaning agent. The manufacturer
recommends that you use a
Mercedes-Benz product.
The surface color may temporarily
change shade during cleaning. Simply
wait for the surface to dry.
Warning
G
Do not use cleaners or cockpit care sprays
containing solvents to clean the dashboard
or the padded boss of the steering wheel.
Cleaners containing solvents can make the
surface porous, which could lead to serious
injuries if plastic parts were to come loose
when an airbag is triggered.
246 OperationCleaning and care of the vehicle
4
Seat belts
Remove stains or dirt immediately to pre-
vent damage or the build-up of residues.
!
CAUTION
Clean the seat belts with a mild wash-
ing solution. Do not dry the seat belts in
direct sunlight or at temperatures
above 176 °F (80 °C).
Do not bleach or dye the seat belts.
This could impair the function of the
seat belts.
After driving off-road or on construc-
tion sitesWarning
G
Dirt on the vehicle can affect road and oper-
ating safety.In particular, the following dangers can arise:Stone chippings
Stones trapped between the tires can be
thrown out while the vehicle is in motion and
injure other road users or damage their ve-
hicles (in particular the windshield).
Risk of skidding
Dirt and mud on the tires / road surface re-
duce wheel grip. This is especially so if the
road surface is wet. The vehicle could then
start to skid.
Risk of slipping
Dirt and mud on the steps and entrances
make the steps less safe. As a result you
could slip from the steps and injure yourself.
For this reason, always clean your vehicle
carefully after driving off-road and on con-
struction sites before using public roads.
If you use a high-pressure cleaner or auto-
matic car wash for this purpose, you must
follow the relevant safety instructions in this
section.
247 Operation
Cleaning and care of the vehicle
4
\1Clean the vehicle, particularly the light-
ing equipment, windows, exterior mir-
rors, steps, entrances, grab handles,
wheels, tires, wheel housings and li-
cense plates. Observe the notes in this
section.
\1Remove any trapped foreign objects,
e.g. stones.After driving in mud, sand, water or similar
conditions:
\4Check the brake system for operating
safety.
\4Clean the wheels, chassis and brake
system.
\4Check them for damage and have any
damage repaired by an authorized
Sprinter Dealer if necessary.
Warning
G
Dirty brake discs and brake pads / linings
can impair braking power (to the point of to-
tal failure).
You could thereby cause an accident.
Check the brake system for operating safety
by testing the brakes before driving the ve-
hicle onto public roads.
If braking power is impaired, stop the ve-
hicle as soon as it is safe to do so and con-
sult an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose. In particular, work relevant to safety
or on safety-related systems must be car-
ried out at an authorized Sprinter Dealer.
250 Practical hintsWhat to do if ...
5
Audible warning signalsWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The anti-theft alarm system is suddenly
triggered.
You have opened the vehicle using the key
while the anti-theft alarm system was still
primed.
Key:
\1Press theŒ button.
or
\1Insert the key into the ignition lock.
The anti-theft alarm system is deacti-
vated.
You hear a warning signal.
A message appears in the display.
\1Observe the instructions on
(\2page 281).
You are driving with the handbrake applied.
\1Release the handbrake
(\2page 115).
You opened the driver’s door and forgot to
switch off the lights.
\1Turn the light switch to0.
Warning
G
You are not wearing your seat belt.
\1Fasten your seat belt (\2page 25).