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251 Practical hints
What to do if ...
5
AccidentWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
Fuel is leaking from the vehicle.
Risk of fire and explosion
G
The fuel line or fuel tank is malfunctioning.
There is a risk of fire and explosion from leak-
ing fuel.
\1Switch off the ignition immediately.
\1Remove the key.
\1Do not restart the engine under any
circumstances.
\1Consult
an authorized Sprinter Dealer
.
You are unable to determine the extent of
the damage.
\1Consult
an authorized Sprinter Dealer
.
You are unable to determine any damage
to:
\4the major components
\4the fuel system
\4the engine support
\1Start the engine as usual.
Page 253 of 393

252 Practical hintsWhat to do if ...
5
Fuel and fuel tankWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The fuel tank has been run dry and the vehi-
cle has a diesel engine.
There is air in the fuel system.
\1Bleed the fuel system (\2page 318).
Fuel is leaking from the vehicle.
Risk of fire and explosion
G
The fuel line or fuel tank is malfunctioning.
There is a risk of fire and explosion from leak-
ing fuel.
\1Switch off the ignition immediately.
\1Remove the key.
\1Do not restart the engine under any
circumstances.
\1Consult
an authorized Sprinter Dealer
.
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253 Practical hints
What to do if ...
5
EngineWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The engine does not start.
You can hear the starter motor working.
There may be a malfunction in the fuel
supply.
\1Turn the key back to position 0 in the
ignition lock before the next starting
attempt.
\1Start the engine again.
Note that excessively long attempts
to start the engine may drain the bat-
tery.
If the engine still will not start after sever-
al starting attempts:
\1Consult
an authorized Sprinter Dealer
.
Vehicles with a diesel engine:
The engine does not start.
You can hear the starter motor working. The
reserve fuel warning lamp is lit and the fuel
gauge is at 0.
The fuel tank has been run dry.
\1Refuel the vehicle.
\1Bleed the fuel system (\2page 318).
Page 256 of 393
255 Practical hints
What to do if ...
5
The coolant temperature gauge is above
250 °F (+120 °C).
The coolant is too hot and the engine is not
being sufficiently cooled.
\1Park your vehicle in a safe location as
quickly as possible and let the engine
continue to run at idle speed for about
1 to 2 minutes before switching it off.
This allows the coolant temperature
to return to normal again.
If the coolant temperature is still too high:
\1Switch off the engine and let it as well
as the coolant cool down.
\1Check the coolant level and observe
the warning notes as you do so
(\2page 191).
\1Add coolant as necessary.
Problem
Possible cause / result
Suggested solutions
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256 Practical hintsWhat to do if ...
5
Automatic transmissionWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The transmission no longer changes gear
correctly.
The transmission is losing oil.
\1Have the transmission checked im-
mediately at
an authorized Sprinter Deal-
er
.
The acceleration ability is deteriorating.
The transmission does not shift.
The transmission is in emergency mode.
It is only possible to shift into second gear or
reverse gear.
\1Stop the vehicle.
\1Move the selector lever to positionP.
\1Switch off the engine.
\1Wait at least 10 seconds before re-
starting the engine.
\1Move the selector lever to positionD
or R.
\1In positionD, the transmission shifts
into second gear; in positionR, the
transmission shifts into the reverse
gear.
\1Have the transmission checked im-
mediately at
an authorized Sprinter Deal-
er
.
Page 258 of 393
257 Practical hints
What to do if ...
5
Headlamps and turn signalsWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The headlamps are fogged up on the inside.
Air humidity is very high.
\1Drive with the lights on.
The headlamps will defrost after the
vehicle has been driven a short dis-
tance.
Moisture has penetrated the headlamp hous-
ing since it is not water-tight.
\1Have the headlamps checked at
an au-
thorized Sprinter Dealer
.
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258 Practical hintsWhat to do if ...
5
Windshield wipersWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The windshield wipers are jammed.
Leaves or snow, for example, are hindering
the movement of the windshield wipers.
The wiper motor has switched off.
\1Stop the vehicle as soon as possible
and, for safety reasons, remove the
key from the ignition lock.
\1Remove the cause of the obstruction.
\1Switch on the windshield wipers
again.
The windshield wipers have stopped work-
ing completely.
The windshield wiper drive has malfunc-
tioned.
\1Select a different wiper speed on the
combination switch.
\1Have the windshield wipers checked
at
an authorized Sprinter Dealer
.
Page 260 of 393
259 Practical hints
What to do if ...
5
Remote controlWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
It is no longer possible to lock the vehicle
using the remote control.
The turn signals do not flash when the vehi-
cle is locked.
The doors are not closed properly.
\1Close the doors properly and lock the
vehicle again.
The central locking system has malfunc-
tioned.
\1Lock the vehicle using the key
(\2page 54).
\1Have the central locking system
checked as soon as possible at an au-
thorized Sprinter Dealer.