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253 Practical hints
What to do if ...
5
EngineWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The engine does not start.
You can hear the starter motor working.
There may be a malfunction in the fuel
supply.
\1Turn the key back to position 0 in the
ignition lock before the next starting
attempt.
\1Start the engine again.
Note that excessively long attempts
to start the engine may drain the bat-
tery.
If the engine still will not start after sever-
al starting attempts:
\1Consult
an authorized Sprinter Dealer
.
Vehicles with a diesel engine:
The engine does not start.
You can hear the starter motor working. The
reserve fuel warning lamp is lit and the fuel
gauge is at 0.
The fuel tank has been run dry.
\1Refuel the vehicle.
\1Bleed the fuel system (\2page 318).
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258 Practical hintsWhat to do if ...
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Windshield wipersWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The windshield wipers are jammed.
Leaves or snow, for example, are hindering
the movement of the windshield wipers.
The wiper motor has switched off.
\1Stop the vehicle as soon as possible
and, for safety reasons, remove the
key from the ignition lock.
\1Remove the cause of the obstruction.
\1Switch on the windshield wipers
again.
The windshield wipers have stopped work-
ing completely.
The windshield wiper drive has malfunc-
tioned.
\1Select a different wiper speed on the
combination switch.
\1Have the windshield wipers checked
at
an authorized Sprinter Dealer
.
Page 260 of 393
259 Practical hints
What to do if ...
5
Remote controlWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
It is no longer possible to lock the vehicle
using the remote control.
The turn signals do not flash when the vehi-
cle is locked.
The doors are not closed properly.
\1Close the doors properly and lock the
vehicle again.
The central locking system has malfunc-
tioned.
\1Lock the vehicle using the key
(\2page 54).
\1Have the central locking system
checked as soon as possible at an au-
thorized Sprinter Dealer.
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260 Practical hintsWhat to do if ...
5
It is no longer possible to lock or unlock the
vehicle using the remote control.
The remote control batteries are weak or dis-
charged.
\1Point the remote control towards the
driver’s door handle at close range
and try again.
If this does not work:
\1Lock or unlock the vehicle using the
key (\2page 54).
\1Check the batteries of the remote
control (\2page 53). Change the
batteries if necessary (\2page 315).
The remote control is malfunctioning.
\1Lock or unlock the vehicle using the
key (\2page 54).
\1Have the remote control checked at
an authorized Sprinter Dealer.
The battery check lamp on the remote con-
trol does not light up briefly when a button
is pressed.
The remote control batteries are discharged.
\1Change the batteries (\2page 315).
You have lost a remote control.
\1Have the remote control canceled at
an authorized Sprinter Dealer.
\1Report the loss immediately to the
vehicle insurers.
Your authorized Sprinter Dealer will be
happy to obtain a replacement for you.
Problem
Possible cause / result
Suggested solutions
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261 Practical hints
What to do if ...
5
The key can no longer be turned in the igni-
tion lock.
The on-board voltage is too low.
\1Remove the key and re-insert it into
the ignition lock.
\1Switch off all non-essential consum-
ers, for example the seat heating, in-
terior lighting, and try to turn the key
again.
If this does not work:
\1Check the starter battery and charge
it if necessary.
or
\1The engine may be jump-started
(\2page 340).
or
\1Consult an authorized Sprinter
Dealer.
Problem
Possible cause / result
Suggested solutions
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Indicator and warning lamps in the
instrument clusterWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
v
The yellow ASR/ESP
® warning
lamp flashes while the vehicle is
in motion.
WARNING
G
ESP
® or ASR is intervening because at least
one of the wheels has reached its tire grip
limit.
\1Adapt your driving style to suit the
road and traffic conditions. Do not
use too much throttle.
\1Drive slowly.
The yellow ASR / ESP
® warning
lamp is lit while the engine is run-
ning.
WARNING
G
ASR is deactivated.
\1Reactivate ASR.
Exceptions (\2page 45).
#
-
k
6
The yellow ESP
®, ABS-, ASR/
BAS indicator lamps and the red
brake system indicator lamp are
lit while the engine is running.
WARNING
G
EBV has malfunctioned.
The rear wheels could lock up sooner than
expected when you apply the brakes.
\1Also observe the messages in the dis-
play on vehicles with steering wheel
buttons (\2page 284).
\1Continue driving, but with even great-
er care.
\1Have the system checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
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269 Practical hints
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#
-
k
6
The yellow ESP
®, ABS, ASR/BAS
indicator lamps and the red
brake system indicator lamp are
lit while the engine is running.
WARNING
G
EBV has been deactivated due to undervolt-
age.
The battery may not be being charged.
The rear wheels could lock up sooner than
expected when you apply the brakes.
\1Also observe the messages in the dis-
play on vehicles with steering wheel
buttons (\2page 284).
\1Stop your vehicle as soon as it is safe
to do so.
\1Do not drive any further.
\1Consult an authorized Sprinter Dealer.
6
The red brake system indicator
lamp is lit while the engine is run-
ning.
A signal also sounds.
WARNING
G
There is insufficient brake fluid in the fluid
reservoir.
\1Also observe the messages in the dis-
play on vehicles with steering wheel
buttons (\2page 284).
\1Do not add brake fluid under any cir-
cumstances. This will not solve the
problem.
\1Do not drive any further.
\1Consult an authorized Sprinter Dealer.
6
When towing a trailer:
The red brake system indicator
lamp is lit while the engine is run-
ning.
A signal also sounds.
WARNING
G
The trailer's brake booster is malfunctioning.
The vehicle's driving and braking characteris-
tics may change. There is a risk of the trailer
overbraking.
\1Also observe the messages in the dis-
play on vehicles with steering wheel
buttons (\2page 284).
\1Stop your vehicle as soon as it is safe
to do so.
\1Do not drive any further.
\1Consult an authorized Sprinter Dealer.
Problem
Possible cause / result
Suggested solutions
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271 Practical hints
What to do if ...
5
-
The yellow ABS indicator lamp is
lit while the engine is running.
WARNING
G
ABS has been deactivated due to a malfunc-
tion. ESP
®, ASR and BAS as well as cruise
control have also been deactivated as a re-
sult.
The brake system continues to function
with the normal braking effect but with no
electronic support. The wheels could there-
fore lock up, for example if the brakes are
applied with maximum force.
\1Also observe the messages in the dis-
play on vehicles with steering wheel
buttons (\2page 284).
\1Continue driving, but with even great-
er care.
\1Have the system checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
WARNING
G
ABS is temporarily unavailable.
Self diagnosis may not have been complet-
ed yet.
The brake system is still available with the
normal braking effect.
\1Drive on for a distance of more than
13 mph (20 km / h).
ABS is available again if the message
goes out.
ABS has been deactivated due to undervolt-
age.
The battery may not be being charged.
The brake system continues to function
with the normal braking effect but with no
electronic support. The wheels could there-
fore lock up, for example if the brakes are
applied with maximum force.
\1Continue driving, but with even great-
er care.
\1Have the system checked at an autho-
rized Sprinter Dealer as soon as pos-
sible.
Problem
Possible cause / result
Suggested solutions