2007 CHEVROLET EQUINOX Owners Manual

Normal Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your dealer.
Part GM Part Number ACDelco®Part Number
Engine Air Cleaner/Filter 22676970 A1627C
Engine Oil Filter 25010792 PF47
Passenger Compartment Air Filter Element 15781507 CF137
Replacement Battery 15104967 75-6YR
Spark Plugs 12568387 41-101
Windshield Wiper Blades
Driver’s Side – 24 inches (60.0 cm) 22703508 —
Passenger’s Side – 19 inches (47.5 cm) 22703507 —
Rear – 15.2 inches (38.6 cm) 19120327 —
449

Engine Drive Belt Routing
3.4L V6 Engine
450

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service,
and the type of services performed in the boxes provided. SeeMaintenance Requirements on page 436.
Any additional information fromOwner Checks and Services on page 444can be added on the following
record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
451

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
452

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
453

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
454

Customer Assistance and Information....... 456
Customer Satisfaction Procedure............... 456
Online Owner Center................................. 459
Customer Assistance for Text
Telephone (TTY) Users.......................... 460
Customer Assistance Offices..................... 460
GM Mobility Reimbursement Program........ 461
Roadside Assistance Program................... 462
Courtesy Transportation............................. 466
Vehicle Data Collection and
Event Data Recorders............................ 469
Collision Damage Repair........................... 470Reporting Safety Defects............................ 474
Reporting Safety Defects to the
United States Government..................... 474
Reporting Safety Defects to the
Canadian Government............................ 474
Reporting Safety Defects to
General Motors...................................... 474
Service Publications Ordering
Information............................................. 475
Section 7 Customer Assistance Information
455

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service, or parts manager, contact the owner of
the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your
concern cannot be resolved by the dealership
without further help, in the U.S., contact the
Chevrolet Customer Assistance Center by
calling 1-800-222-1020. In Canada, contact
General Motors of Canada Customer
Communication Centre by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number
in order to give your inquiry prompt attention.
Please have the following information available to
give the Customer Assistance Representative:
Vehicle Identication Number (VIN). This
is available from the vehicle registration or title,
or the plate at the top left of the instrument
panel and visible through the windshield.
Dealership name and location.
Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember
that your concern will likely be resolved at
a dealer’s facility. That is why we suggest you
follow Step One rst if you have a concern.
456