
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy alternative
to resolve a disagreement when all other efforts to produce a settlement
have failed. This procedure is without cost to you and is designed to
eliminate the need for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final as the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces. For more
information, without charge or obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685.
FORD EXTENDED SERVICE PLAN
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. It provides
the following:
²Benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items).
²Protection against covered repair costs after your Bumper-to-Bumper
Warranty expires.
You may purchase Ford ESP from any participating authorized dealer.
There are several plans available in various time, distance and deductible
combinations which can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 participating authorized dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Since this
information is subject to change, please ask your authorized dealer for
complete details about Ford Extended Service Plan coverage options, or
visit the Ford ESP website at www.ford-esp.com.
Customer Assistance
266

WASHING THE EXTERIOR
Wash your vehicle regularly with cool or lukewarm water and a neutral
pH shampoo, such as Motorcraft Detail Wash (ZC-3±A), which is
available from your authorized dealer.
²
Never use strong household detergents or soap, such as dish washing or
laundry liquid. These products can discolor and spot painted surfaces.
²Never wash a vehicle that is ªhot to the touchº or during exposure to
strong, direct sunlight.
²Always use a clean sponge or car wash mitt with plenty of water for
best results.
²Dry the vehicle with a chamois or soft terry cloth towel in order to
eliminate water spotting.
²It is especially important to wash the vehicle regularly during the
winter months, as dirt and road salt are difficult to remove and cause
damage to the vehicle.
²Immediately remove items such as gasoline, diesel fuel, bird droppings
and insect deposits because they can cause damage to the vehicle's
paintwork and trim over time.
²Remove any exterior accessories, such as antennas, before entering a
car wash.
²Suntan lotions and insect repellents can damage any painted
surface; if these substances come in contact with your vehicle,
wash off as soon as possible.
²If your vehicle is equipped with running boards, do not use
rubber, plastic and vinyl protectant products on the running
board surface, as the area may become slippery.
WAXING
Applying Motorcraft Paint Sealant (ZC-45) to your vehicle every six
months will assist in reducing minor scratches and paint damage.
²Wash the vehicle first.
²Do not use waxes that contain abrasives; use Motorcraft Premium
Liquid Wax (ZC-53-A), which is available from your authorized dealer,
or an equivalent quality product.
²Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will ªgrayº or stain the parts over time.
Cleaning
269

²Cover the highlighted areas to prevent water damage when cleaning
the engine.
4.0L SOHC V6 Engine
4.6L V8 Engine
²Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
Cleaning
271

Do not use chemical solvents or strong detergents when cleaning
the steering wheel or instrument panel to avoid contamination of
the airbag system.
²Be certain to wash or wipe your hands clean if you have been in
contact with certain products such as insect repellent and suntan
lotion in order to avoid possible damage to the interior painted
surfaces.
INTERIOR TRIM
²Clean the interior trim areas with a damp cloth, then with a clean, dry
cloth.
²Do not use household or glass cleaners as these may damage the
finish.
INTERIOR
For fabric, carpets, cloth seats, safety belts and seats equipped with side
airbags:
²Remove dust and loose dirt with a vacuum cleaner.
²Remove light stains and soil with Motorcraft Professional Strength
Carpet & Upholstery Cleaner (ZC-54).
²If grease or tar is present on the material, spot-clean the area first
with Motorcraft Spot and Stain Remover (ZC-14).
²If a ring forms on the fabric after spot cleaning, clean the entire area
immediately (but do not oversaturate) or the ring will set.
²Do not use household cleaning products or glass cleaners, which can
stain and discolor the fabric and affect the flame retardant abilities of
the seat materials.
Do not use cleaning solvents, bleach or dye on the vehicle's
safety belts, as these actions may weaken the belt webbing.
Do not use chemical solvents or strong detergents when cleaning
the seat-mounted side airbag (if equipped). Such products could
contaminate the side airbag system and affect performance of the side
airbag in a collision.
Cleaning
273

BATTERY
Your vehicle is equipped with a
Motorcraft maintenance-free battery
which normally does not require
additional water during its life of
service.
However, for severe usage or in high temperature climates, check the
battery electrolyte level. Refer toscheduled maintenance information
for the service interval schedules.
Keep the electrolyte level in each cell up to the ªlevel indicatorº.
Do not overfill the battery cells.
If the electrolyte level in the battery is low, you can add plain tap water
to the battery, as long as you do not use hard water (water with a high
mineral or alkali content). If possible, however, try to only fill the battery
cells with distilled water. If the battery needs water often, have the
charging system checked.
If your battery has a cover/shield, make sure it is reinstalled
after the battery has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the battery clean and
dry. Also, make certain the battery cables are always tightly fastened to
the battery terminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
Batteries normally produce explosive gases which can cause
personal injury. Therefore, do not allow flames, sparks or lighted
substances to come near the battery. When working near the battery,
always shield your face and protect your eyes. Always provide proper
ventilation.
Maintenance and Specifications
286

For vehicles with overflow coolant systems with a non-pressurized cap
on the coolant recovery system, add coolant to the coolant recovery
reservoir when the engine is cool. Add the proper mixture of coolant and
water to the ªFULL COLDº level. For all other vehicles, which have a
coolant degas system with a pressurized cap, or if it is necessary to
remove the coolant pressure relief cap on the radiator of a vehicle with
an overflow system, follow these steps to add engine coolant.
To reduce the risk of personal injury, make sure the engine is
cool before unscrewing the coolant pressure relief cap. The
cooling system is under pressure; steam and hot liquid can come out
forcefully when the cap is loosened slightly.
1. Before you begin, turn the engine off and let it cool.
2. When the engine is cool, wrap a thick cloth around the coolant
pressure relief cap on the coolant reservoir (a translucent plastic bottle).
Slowly turn cap counterclockwise (left) until pressure begins to release.
3. Step back while the pressure releases.
4. When you are sure that all the pressure has been released, use the
cloth to turn it counterclockwise and remove the cap.
5. Fill the coolant reservoir slowly with the proper coolant mixture (see
above), to within the ªCOLD FILL RANGEº or the ªFULL COLDº level on
the reservoir. If you removed the radiator cap in an overflow system, fill
the radiator until the coolant is visible and radiator is almost full.
6. Replace the cap. Turn until tightly installed (until ªclicksº are heard).
(Cap must be tightly installed to prevent coolant loss.)
After any coolant has been added, check the coolant concentration, refer
toChecking engine coolantsection. If the concentration is not 50/50
(protection to ±34É F/±36É C), drain some coolant and adjust the
concentration. It may take several drains and additions to obtain a 50/50
coolant concentration.
Whenever coolant has been added, the coolant level in the coolant
reservoir should be checked the next few times you drive the vehicle. If
necessary, add enough 50/50 concentration of engine coolant and
distilled water to bring the liquid level to the proper level.
If you have to add more than 1.0 quart (1.0 liter) of engine coolant per
month, have your authorized dealer check the engine cooling system. Your
cooling system may have a leak. Operating an engine with a low level of
coolant can result in engine overheating and possible engine damage.
Maintenance and Specifications
291

Vehicles driven year-round in non-extreme climates should use a 50/50
mixture of engine coolant and distilled water for optimum cooling system
and engine protection.
What you should know about fail-safe cooling (4.6L V8 engine only)
If the engine coolant supply is depleted, this feature allows the vehicle to
be driven temporarily before incremental component damage is incurred.
The ªfail-safeº distance depends on ambient temperatures, vehicle load
and terrain.
Fail-safe cooling and engine oil temperature sensor (4.6L V8 only)
If the engine coolant and/or engine oil overheat, the vehicle limits engine
power before engine damage can occur. The instrument cluster can
provide up to four indicators to warn of coolant and/or oil overheat.
Warning lights/indicators Fail Safe cooling Oil Overheat Only*
(Engine oil pressure)OnOffÐwith normal
oil pressure
(Service engine soon)On Off
(Engine coolant temperature)On On
Engine coolant temperature gage Hot (H) area Hot (H) area
*Oil overheat warnings can be triggered in severe driving conditions, such as
towing heavy loads over mountainous terrain in extreme hot temperatures.
If the engine fluids reach even hotter temperatures, fail-safe cooling
protects the engine by limiting engine power further and may disable the
air conditioning system. The engine will automatically switch to
alternating cylinder operation. Each disabled cylinder acts as an air
pump and cools the engine. During this mode, the engine will run rough.
If continued operation increases the engine temperature to a critical
range, the engine will shut down. Steering and braking effort will
increase. Once engine temperature cools, the engine can be restarted.
When fail-safe mode is activated
You have limited engine power when in the fail-safe mode, so drive the vehicle
with caution. The vehicle will not be able to maintain high speed operation and
the engine will run rough. Remember that the engine is capable of completely
shutting down automatically to prevent engine damage, therefore:
1. Pull off the road as soon as safely possible and turn off the engine.
2. Arrange for the vehicle to be taken to an authorized dealer.
Maintenance and Specifications
293

Octane recommendations
Your vehicle is designed to use
ªRegularº unleaded gasoline with
pump (R+M)/2 octane rating of 87.
We do not recommend the use of
gasolines labeled as ªRegularº that
are sold with octane ratings of 86 or lower in high altitude areas.
Do not be concerned if your engine sometimes knocks lightly. However, if
it knocks heavily under most driving conditions while you are using fuel
with the recommended octane rating, see your authorized dealer to
prevent any engine damage.
Fuel quality
If you are experiencing starting, rough idle or hesitation driveability
problems, try a different brand of unleaded gasoline. ªPremiumº unleaded
gasoline is not recommended for vehicles designed to use ªRegularº
unleaded gasoline because it may cause these problems to become more
pronounced. If the problems persist, see your authorized dealer.
It should not be necessary to add any aftermarket products to your fuel
tank if you continue to use high quality fuel of the recommended octane
rating. Aftermarket products could cause damage to the fuel system.
Repairs to correct the effects of using an aftermarket product in your
fuel may not be covered by your warranty.
Many of the world's automakers approved the World-wide Fuel Charter
that recommends gasoline specifications to provide improved
performance and emission control system protection for your vehicle.
Gasolines that meet the World-wide Fuel Charter should be used when
available. Ask your fuel supplier about gasolines that meet the
World-wide Fuel Charter.
Cleaner air
Ford endorses the use of reformulated ªcleaner-burningº gasolines to
improve air quality.
Running out of fuel
Avoid running out of fuel because this situation may have an adverse
effect on powertrain components.
If you have run out of fuel:
²You may need to cycle the ignition from off to on several times after
refueling, to allow the fuel system to pump the fuel from the tank to
the engine.
87(R+M)/2 METHOD
Maintenance and Specifications
298