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No picture is displayed
YES
NO
YES
NO YES
NO
YES
NO
23-338Navigation System
Symptom Troubleshooting
NAVIGATION UNIT CONNECTOR A (24P)
BBACKUP(WHT)
NAVIGATION UNIT CONNECTOR A (24P) ACC RADIO (PUR)
NOTE: Check the vehicle battery condition first.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
Check the connectors for poor connections or loose terminals.
Before troubleshooting, make sure you have the navigation system anti-theft code.
1. Check the No. 23 (10 A) fuse in the under-hood fuse/relay box and the No. 35 (7.5 A) fuse in the
under-dash fuse/relay box, and reinstall the fuse if
it is OK.
Go to step 2.
Replace the fuse and recheck.
2. Turn the ignition switch to ON (II).
3. Operate the radio and listen to the audio.
Go to step 4.
Refer to audio system troubleshooting.
4. Turn the ignition switch to LOCK (0).
5. Remove the navigation unit (see page 23-355). 6. Measure the voltage between navigation unit
connector A (24P) terminal No. 24 and body ground.
Go to step 7.
Repair open in the wire between the under-
dash fuse/relay box and the navigation unit.
7. Turn the ignition switch to ON (II).
8. Measure the voltage between navigation unit connector A (24P) terminal No. 14 and body ground.
Go to step 9.
Repair open in the wire between the under-
dash fuse/relay box and the navigation unit.
Wire side of female terminals
Wire side of female terminals
IsthefuseOK? Can y ou hear t he aud i o? Is there battery voltage?
Is there battery voltage?
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YES
NO Diagnostic Test: Monitor Check
YES
NO
YES
NO
YES
NO
Picture has lines/rolls/other issues or is an
odd color
23-33923-339
NAVIGATION UNIT CONNECTOR A (24P) RADIO GND (BLK)
NAVIGATION UNIT CONNECTOR C (8P) GND (BLK)
9. Measure the voltage between navigation unitconnector A (24P) terminal No. 12 and body ground,
and between navigation unit connector C (8P)
terminal No. 4 and body ground.
Replace the navigation unit (see page 23-355).
Repair open in the wire between the
navigation unit and body ground (G 504) (see page
22-30), (G505) (see page 22-32). NOTE:
Check the vehicle battery condition frist.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
Check the navigation screen settings for brightness, contrast, black level and the color screen for map
color and menu color.
Check the connectors for poor connections or loose terminals.
Before troubleshooting, make sure you have the navigation system anti-theft codes.
1. Check for electronic aftermarket accessories (possibly hidden) mounted near the navigation unit.
Disable the accessories, and recheck.
Go to step 2.
2. Turn the ignition switch to ON (II).
3. Start up the navigation picture.
Go to step 5.
Go to step 4.
4. Go into the Detail Information & Settings, select Monitor Check, and use RGB Color diagnostic
under Monitor Check (see page 23-302).
Go to step 5.
Replace the navigation unit (see page 23-355).
(cont’d)
Wire side of female terminals
Wire side of female terminals
Is t her e l ess t han 0.1 V ? Ar e t her e any el ect r oni c accessor i es?
Is the picture scrolling horizontally (lef t to right orright to left)?
Ar e t he r ed , gr een, and bl ue col or ed ci r cl esshow n?
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YES
NO
YES
NO
Navigation display buttons do not work or
respond properly
23-34023-340Navigation System
Symptom Troubleshooting (cont’d)
5. Turn the ignition switch to LOCK (0), then turn to
ON (II), and observe the navigation picture.
Check for sources of electrical noise, such as
poor battery connection, alternator, defective
battery, aftermarket accessories or cell phone, and
poor pin fits at the navigation unit.
Replace the navigation unit (see page 23-355). NOTE:
Check the vehicle battery condition first.
Always make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
Always check the connectors for poor connections or loose terminals.
Before troubleshooting, make sure you have the navigation system anti-theft codes.
1. Turn the ignition switch to ON (II).
2. Go into the Detail Information & Settings select Unit Check, and use Hard Key test under Unit Check
(see page 23-305).
The system is OK at this time.
Replace the navigation unit (see page 23-355).
Di d t he i mage i mpr ov e?
Does t he nav i gat i on uni t but t ons w or k pr oper l y ?
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GPS icon is white or not shown Voice guidance cannot be heard, is broken
up, or there is static
Diagnostic Test: Self-Diagnosis Mode
YES
NO
YES
NO Diagnostic Test: Self-Diagnosis Mode
YES
NO
YES
NO
YES
NO
23-34123-341
NOTE: Check the vehicle battery condition first.
With good reception, the icon is normally green.
Make sure the GPS antenna is plugged in.
Check for any aftermarket accessories or metallic window tinting that may be interfering with the GPS
signal.
Make sure the vehicle is parked outside, away from buildings.
Refer to GPS Information (see page 23-312) for realtime satellite reception display.
1. Check for aftermarket metallic wi ndow tint on the
rear window and electronic aftermarket
accessories (possibly hidden) mounted near the
GPS antenna or the navigation unit.
Remove tint or the accessories, and
recheck.
Go to step 2.
2. Turn the ignition switch to ON (II).
3. Go into the Self-Diagnosis Mode, and use the System Links diagnostic (see page 23- 297) to check
the GPS antenna.
Check for a kinked, crushed, or disconnected
GPS antenna wire. If the icon is still red, replace the
GPS antenna (see page 23-358).
Check that nothing is blocking the GPS
antenna located under the package shelf and
recheck. Substitute a known-good GPS antenna,
and recheck.
If the symptom is gone, replace the GPS antenna.
If the symptom is still present, substitute a known-good navigation unit (see page 23- 355),
and recheck. If the symptom is gone, replace the
original navigation unit. NOTE:
Check the vehicle battery condition first.
Check the navigation volume level (see Owner’s Manual).
Check the connectors for poor connections or loose terminals.
If the Hard Error Code is stored, check the Hard Error Code troubleshooting first.
Make sure that the correct DVD color and version are installed.
Inspect the DVD for dirt or damage.
Before troubleshooting, make sure you have anti- theft codes for the navigation system.
After troubleshooting, enter the anti-theft codes for the navigation system.
1. Turn the ignition switch to ON (II).
2. Press the SET-UP button.
3. Check the volume and voice feedback setting for the navigation system in set-up.
Set the voice feedback to ON, and select an
audible level for the volume.
Go to step 4.
4. Check the audio system operation.
Go to step 5.
Troubleshoot audio system.
5. Select the Self-Diagnosis mode.
6. Check for error code to the Error History.
Refer to the Hard Error Code
troubleshooting.
Replace the navigation unit (see page 23-355).
Is there af termarket metallic window tint orel ect r oni c accessor i es?
Is the GPS Ant icon red? Is ei t her set t o OF F ?
Can y ou hear t he aud i o?
Is the Hard Error Code in stored?
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Voice control does not work/respond
Diagnostic Test: Mic Level
YES
NO
YES
NO
YES
NO
23-342Navigation System
Symptom Troubleshooting (cont’d)
NAVIGATION UNIT CONNECTOR D (12P)
NAVI GUIDE (GRN)
NOTE: Check the vehicle battery condition first.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
Check the connector for poor connection or loose terminals.
Before troubleshooting, make sure you have the navigation system anti-theft codes.
After troubleshooting, enter the anti-theft codes for the navigation system.
Before assuming that a voice complaint is hardware
related, ensure that the voice control system is being
operated correctly. Make sure you are on the correct screen when trying to issue a voice command. For instance, the
command ‘‘Find the nearest Italian Restaurant’’ only
works on a Map screen.
(See the Navigation System Manual for a complete
list of allowed voice commands for the information
being displayed.)
Close the windows, moonroof, and doors.
Set the fan speed to low (1 or 2).
Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the
ceiling.
Pause after pressing the navigation TALK button, then give a voice command clearly in a natural
speaking voice. If the system cannot recognize your
command, speak louder.
If the microphone picks up voices other than yours, the system may not interpret your voice commands
correctly.
If you speak a command with something in your mouth, or your voice is too husky, the system may
misunderstand your command.
Compare the system operation with a known-good vehicle. Have more than one person test the system
operation. If the like known-good vehicle performs
the same, if is a characteristic of the system. 1. Turn the ignition switch to ON (II).
2. Go into the Self-Diagnosis Mode select, Mic Icon
Menu, and use the Mic Level test under Functional
Setup (see page 23-309) to check the operation of
the navigation Talk and Back buttons.
step 10
Go to step 3.
3. Turn the ignition switch to LOCK (0).
4. Do the voice control switch test (see page 23-357).
Go to step 5.
Replace the HFL-voice control switch.
5. Disconnect the HFL-voice control switch 5P connector and navigation unit connector D (12P).
6. Check for continuity between body ground and navigation unit connector D (12P) terminal No. 1.
Repair short to body ground in the wire
between the navigation unit and the voice control
switch, or replace the cable reel.
Go to step 7.
Wire side of female terminals
Ar e t he nav i gat i on T ALK and BACK but t onsoper at i onal ?
I s t he v oi ce cont r ol sw i t ch OK ?
Is there continuity?
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YES
NO
YES
NO
System always comes up in in-line
diagnostic mode
23-34723-347
In Line Diag
123
456
789
0
Navi ECU
Display XXXXCorrect PIN
GPS Antenna
RR Camera RadioXM
HFL
A/C
Exit Diag
Start Diag
BACK
Delete Done
KA
2. Turn the ignition switch to ON (II).
3. Select the Self-Diagnosis mode.
4. Check for error code in the Error History.
Refer to the Hard Error Code
troubleshooting.
Go to step 5.
5. Substitute a known-good climate control unit. Reconnect all connectors, and retest.
Replace the original climate control unit
(see page 21-75).
Replace the navigation unit (see page 23-355). 1. When a navigation unit is powered up for the first
time at the factory, the factory diagnosis screen (In
Line Diag) appears. Normally the factory performs
the steps necessary to verify proper operation, and
terminate the factory diagnostic. Until the proper
confirmation sequence is performed, the screen
will appear every time the vehicle is started.
2. Follow the steps to prevent the screen from showingupinthefuture:
Hold down the buttons (Menu, Map/Guide, and Cancel) for about 5 seconds. The Select
Diagnosis Items screen appears.
Hold down the Map/Guide button for 5 10 seconds. A screen with a Complete button,
appears.
Touch Complete, and then the Return button (the system may re-boot).
Restart the vehicle, and confirm normal operation by completing the PDI of the
navigation system Service Bulletin.
Are there any Hard Error Code stored?
Does t he sy mpt om go aw ay ?
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Display day/night mode does not work or
does not work properly System locks up or freezes constantly
YES
NO
YES
NO YES
NO
23-34823-348Navigation System
Symptom Troubleshooting (cont’d)
NOTE:
Check the vehicle battery condition first.
Check the connectors for poor connection or loose terminals.
Before troubleshooting, get the navigation system anti-theft code.
After troubleshooting, enter the navigation system anti-theft code.
Full brightness on the instrument panel brightness control with the head lights turned on causes the
system to stay in the day mode, even when the lights
are on.
1. Make sure the instrument panel brightness control is not on full brightness. Turn the headlights on,
and adjust the dash brightness to the middle range.
2. Change the day/night mode under Set-up to AUTO, and recheck.
The system is OK at this time.
Go to step 3.
3. Go into the Diagnostic Menu and use the Car Status test to check for an ILL signal (see page 23-315).
Replace the navigation unit (see page 23-355).
Check the ILL circuit between the
navigation unit and the No. 14 (7.5 A) fuse in the
under-dash fuse/relay box. NOTE:
Check the vehicle battery condition first.
Make sure that the correct DVD color and version are installed.
Check any official Honda service website for more service information about the navigation system.
1. Start the engine, and turn the ignition switch to LOCK (0), then turn the ignition switch to ON (II).
The system is OK at this time.
Check the DVD for scratches or damage, and
the navigation unit for water damage. If OK, go into
the Diagnostic Menu, and do all of the Unit Check
tests (see page 23-305). Also check for low battery
charge or poor charging system performance.
Does t he d i spl ay change t o d ay and ni ght mod es w hen t ur ni ng t he head l i ght s on and of f ?
I s t he I LL si gnal OK ? Does the system reboot?
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Navigation display stays on with ignition
switch in LOCK (0) Navigation cannot control audio system
YES
NO
YES
NO
YES
NO YES
NO
YES
NO
23-34923-349
NOTE:
Check the connectors for poor connections or loose terminals.
Before troubleshooting, get the navigation system anti-theft code, then write down the audio presets.
After troubleshooting, re-enter the anti-theft code, and re-initialize the navigation system, then enter the
audio presets.
Check for aftermarket accessories that use the same power circuit. A feedback can cause this problem.
1. Remove the key from the ignition.
Go to step 2.
The system is OK at this time.
2. The vehicle may have been used as a demonstration vehicle at an event like an auto
show. In these events, power is often jumpered to
the navigation system so that the ignition key is not
needed in the vehicle. At the end of the show, the
jumper wire may not have been removed. Check
the navigation unit connector A (24P) for a non-
factory jumper wire in series with the factory cable.
Remove the jumper wire, and re-test. Return
the jumper wire to Tech Line.
Go to step 3.
3. Check if the audio unit works.
Troubleshoot the ACC circuit for a short to
power with another circuit.
Replace the navigation unit (see page 23-355). NOTE:
Check the vehicle battery condition first.
Verify that the correct navigation unit is installed for this model. Go into the Diagnostic mode and use
Version (see page 23-316).
Check for connectors for poor connections loose terminals.
Before troubleshooting, make sure you have anti- theft codes for the navigation system.
After troubleshooting, enter the anti-theft codes for the navigation system.
Make sure that the correct navigation DVD color and version are installed.
Inspect the navigation DVD for dirt or damage.
Check any official Honda service website for more service information about the navigation system.
1. Make sure the anti-theft code for the navigation system is entered.
2. Go into the Diagnostic Menu, and use the Navi System Link test (see page 23-297).
Do the troubleshooting for the voice
guidance cannot be heard (see page 23-341).
Go to step 3.
3. Substitute a known-good navigation unit (see page 23-355), and recheck.
Replace the navigation unit (see page 23-355).
Do the audio system troubleshooting.
Does t he nav i gat i on scr een st ay on?
Is t her e a j umper w i r e?Does the audio unit work with the ignition switchoff? Is the Radio icon red?
Can t he nav i gat i on cont r ol aud i o?
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