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XM radio preset memory is lost (with
navigation)
YES
NO
YES
NO YES
NO
YES
NO
23-248Audio System
Symptom Troubleshooting (cont’d)
XM RECEIVER CONNECTOR A (14P)
B(BLU)
XM RECEIVER CONNECTOR A (14P) GND (BLK)NOTE: Check the vehicle battery condition first.
Check the connectors for poor connections or loose terminals.
If you can only tune to channel 000, 001, 174, and 247, make sure the navigation unit is set to channel mode
(see owner’s manual), if it is set to channel mode, call
XM Satellite Radio customer support, and check the
account activation status.
1. Turn the ignition switch to ON (II).
2. Turn on the navigation unit, and set each of the XM radio channel preset buttons.
Go to step 3.
Go to step 7.
3. Turn the ignition switch to LOCK (0) for 1 minute, then turn it back to ON (II).
4. Test all of the XM radio channel preset buttons for proper recall operation.
System is normal at this time. Check
connections at the navigation unit.
Go to step 5.
5. Turn the ignition switch to LOCK (0).
6. Disconnect XM receiver connector A (14P). 7. Measure the voltage between XM receiver
connector A (14P) terminal No. 1 and body ground.
Go to step 8.
Repair open in the wire between the
navigation unit and the XM receiver.
8. Reconnect XM receiver connector A (14P).
9. Measure the voltage between XM receiver connector A (14P) terminal No. 11 and body ground.
Substitute a known-good navigation unit
(see page 23-355), and recheck. If the symptom/
indication goes away, replace the navigation unit
(see page 23-355).
Repair open in the wire between the XM
receiver connector and the navigation unit.
Wire side of female terminals
Wire side of female terminals
Do each of t he X M r ad i o channel pr eset but t ons set pr oper l y ?
Do t he pr eset but t ons r ecal l t he r ad i o st at i ons? Is there battery voltage?
Is t her e l ess t han 0.1 V ?
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Î
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µ
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Poor or no sound with XM radio (Audio unit
does display XM channels) (with navigation)
YES
NO XM receiver connector Wire color
YES
NO
23-249
XM RECEIVER CONNECTOR A (14P)
NOTE: Check the vehicle battery condition first.
Check the XM radio reception in an open area. Poor reception/interference can be caused by nearby tall
buildings, mountains, or high-voltage power lines.
Check the connectors for poor connections or loose terminals.
If you can only tune to channel 000, 001, 174, and 247, make sure the navigation unit is set to channel mode
(see owner’s manual), if it is set to channel mode, call
XM Satellite Radio customer support, and check the
account activation status.
1. Turn the ignition switch to ON (II).
2. Turn on the navigation unit and select XM radio.
3. Check for an error message on the display.
Go to error code list (see page 23-194).
Go to step 4.
4. Turn the ignition switch to LOCK (0).
5. Disconnect navigation unit connector E (14P), USB adapter unit connector A (14P), and XM receiver
connector A (14P). 6. Check for continuity between XM receiver
connector A (14P) and body ground according to
the table.
A5 WHT
A6 RED
A13 BLK
A14 GRN
Short to body ground in the wire(s) between
the navigation unit and the XM receiver. Replace
the affected shielded harness.
Go to step 7.
(cont’d)
Wire side of female terminals
Ar e t her e any messages d i spl ay ed ? Is there continuity?
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´
´
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Seek Stop Test
23-25523-255
8. Compare the client’s vehicle’s sound quality results to the known-good vehicle’s results.
If the sound quality in the client’s vehicle is comparable to the sound quality in the known-
good vehicle, then the client’s vehicle is
operating as designed.
If the sound quality is not comparable, check these items in order.
– Loose or improperly installed speakers or other hardware that may become excited by
the vibrations generated by the speakers
– Poor power or ground to the stereo amplifier (Type S model)
– Damaged speaker(s)
– Faulty amplifier
– Faulty navigation unit
– Faulty audio unit Do this test to check the performance of the audio unit’s
AM and FM reception. Refer to symptom
troubleshooting: audio sound weak or distorted, or no
sound is heard from speakers (display is normal)
(see page 23-206) before continuing with this test.
NOTE:
Window tint, aftermarket theft-recovery devices and other aftermarket accessories may reduce radio
reception.
Changes in cloud cover and other atmosphere conditions will affect the ab ility of the navigation unit
or audio unit to receive radio signals.
1. Park the client’s vehicle in an open area away from buildings or other obstructions.
2. Park a known-good vehicle (same year, model, and trim level) next to the client’s vehicle, facing the
same direction.
3. Start the engine in the client’s vehicle, and turn on the radio.
4. Set the FM receiver to 87.7 MHz.
5. Press the Seek button and record the first station that the navigation unit or audio unit locks onto.
6. Press the Seek button repeatedly, and write down each station that the navigation unit or audio
unit locks onto until the station recorded in step 5 is
reached again.
7. Set the AM receiver to 530 kHz.
8. Press the Seek button, and record the first station that the navigation unit or audio unit locks
on to.
9. Press the Seek button repeatedly, and write down each station that the navigation unit or audio
unit locks onto until the station recorded in step 8 is
reached again.
(cont’d)
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Without navigation
23-25623-256Audio System
Sound Quality Diagnosis (cont’d) Audio Unit Removal/Installation
10. Turn the ignition switch to LOCK (0).
11. Start the engine in the known-good vehicle, and
then do steps 4 thru 10 on the known-good vehicle.
12. Compare the number of stations received in steps 6 and 9 in the client’s vehicle with the number of
stations received in the known-good vehicle.
If the number of stations received is the same, or within 10 %, the audio unit’s tuner performance
is OK. The problem may be atmospheric
conditions, multi path interference, or other
obstructions to the radio signal.
If the customer’s vehicle receives fewer stations by at least 10 %, go to step 2 of poor AM or FM
radio reception of interference, with navigation
(see page 23-196), wit hout navigation (see page
23-199). SRS components are located in this area. Review the
SRS component location (see page 24-11).
Also review the precautions and procedures (see page
24-13) in the SRS section before doing repairs or
service.
NOTE:
Put on gloves to protect your hands.
Take care not to scratch the dashboard and related parts.
Lay a workshop towel under the parts when working on them to protect the face panel from scratches or
other damage.
Do not work in a dusty or dirty place.
Discharge static electricity from your body before and during the work.
Do not touch the circuit board(s) with your bare hands.
Do not work with dirty hands.
Be careful not to fold the flat plate cable.
Do not touch the terminal connector of the flat plate cable with your bare hands (If you have touched it,
wipe it off thoroughly.).
Eject all the discs before removing the audio unit to prevent damaging the CD/DVD player’s load
mechanism.
If you are replacing the audio unit, write down the audio presets (if possible), and enter them into the
new audio unit.
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(#'#
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Without navigation
23-25623-256Audio System
Sound Quality Diagnosis (cont’d) Audio Unit Removal/Installation
10. Turn the ignition switch to LOCK (0).
11. Start the engine in the known-good vehicle, and
then do steps 4 thru 10 on the known-good vehicle.
12. Compare the number of stations received in steps 6 and 9 in the client’s vehicle with the number of
stations received in the known-good vehicle.
If the number of stations received is the same, or within 10 %, the audio unit’s tuner performance
is OK. The problem may be atmospheric
conditions, multi path interference, or other
obstructions to the radio signal.
If the customer’s vehicle receives fewer stations by at least 10 %, go to step 2 of poor AM or FM
radio reception of interference, with navigation
(see page 23-196), wit hout navigation (see page
23-199). SRS components are located in this area. Review the
SRS component location (see page 24-11).
Also review the precautions and procedures (see page
24-13) in the SRS section before doing repairs or
service.
NOTE:
Put on gloves to protect your hands.
Take care not to scratch the dashboard and related parts.
Lay a workshop towel under the parts when working on them to protect the face panel from scratches or
other damage.
Do not work in a dusty or dirty place.
Discharge static electricity from your body before and during the work.
Do not touch the circuit board(s) with your bare hands.
Do not work with dirty hands.
Be careful not to fold the flat plate cable.
Do not touch the terminal connector of the flat plate cable with your bare hands (If you have touched it,
wipe it off thoroughly.).
Eject all the discs before removing the audio unit to prevent damaging the CD/DVD player’s load
mechanism.
If you are replacing the audio unit, write down the audio presets (if possible), and enter them into the
new audio unit.
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General Operation
Anti-theft Feature
Symptom Diagnosis
Self-Inertial Navigation LimitationsGlobal Positioning System (GPS) Limitations
23-266Navigation System
General Troubleshooting Information
Refer to the navigation system manual for the
navigation system operating procedures.
The navigation system and audio unit have a coded
theft protection circuit. Make sure you have the anti-
theft security code before:
Disconnecting the battery.
Disconnecting the navigation unit connector A (24P) and C (8P).
Removing the No. 23 (10 A) fuse from the under-hood fuse/relay box.
After service, reconnect power to the navigation unit,
and turn the ignition switch to ON (II). Enter the 4-digit
anti-theft security code, then select Done.
If the code cannot be found, use the interactive Network
(iN) to look it up. You can view the serial number in one
of the ECU Info diagnostic screens (see page 23-305).
Alternatively, you can find the serial number on the
underside label which is located on the navigation unit
in the trunk.
When replacing the navigation unit, be sure to give the
customer the new anti-theft security code.
Certain circumstances and system limitations will result
in occasional vehicle positioning errors. Some client’s
may think this indicates a problem with the navigation
system when, in fact, the system is normal. Keep the
following items in mind when interviewing client’s
about symptoms of the navigation system.
The limitations of the self-inertial portion of the
navigation system (the yaw rate sensor and the vehicle
speed signal) can cause discrepancies between the
vehicle’s actual position and the indicated vehicle’s
position (GPS vehicle position). The following circumstances may cause vehicle
positioning errors:
Moving the vehicle with the engine stopped and the vehicle stopped, such as by ferry or tow truck, or if
the vehicle is spun on a turn table.
Tire slippage, changes in tire rolling diameters, and some driving situations may cause discrepancies in
travel distances. Examples of this include:
– Continuous tire slippage on a slippery surface
– Driving with snow chains mounted
– Abnormal tire pressure
– Incorrect tire size
– Frequent lane changes across a wide highway
– Continuous driving on a straight or gently curving highway
– Very bumpy roads
Tolerances in the system and map inaccuracies sometimes limit how precisely the vehicle’s position
is indicated. Examples of this include:
– Driving on roads not shown on the map (map matching is not possible)
– Driving on a road that winds in one direction, such as a loop bridge, an interchange, or a spiral parking
garage
– Driving on a road with a series of sharp hair-pin turns
– Driving near a gradual highway exit or transition
– Driving on one of two close parallel roads
– Making many 90 degree turns
The GPS cannot detect the vehicle’s position or
elevation during the following instances: For the first 5 to 10 minutes after reconnecting the battery (this process can take as long as 45 minutes).
When the satellite signals are blocked by tall buildings, mountains, tunnels, large trees, inside
parking structures or large trucks.
When the GPS antenna is blocked by metallic window tinting or by an object placed above it in the
vehicle. The GPS antenna requires a clear
unobstructed view of the sky.
When there is no satellite signal output (signal output is sometimes stopped for sate llite servicing).
When the satellite signals are blocked by the operation of some electronic aftermarket accessories
including, but not limited to non-OEM in-dash
entertainment units (radio, CD players/changers,
radar detectors and theft recovery systems) and cell
phones placed near the navigation system.
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How to Check Error History
Hardware Error History
Software Error (Soft error) History
23-273
Return
System Links Help
Exit Diag
ReturnReturn
Navi.ECUSelect Diagnosis Items Self- Diagnosis Mode
Detail Information & Setting
(Navi will check internal function. connections, etc.
Perform this test with vehicle stopped and engine running.)
(Individual Diagnostic screens to confirma specific diagnostic screen.)
XM
Error
History
Yaw
Sensor Car Status
ECU Info. Hard Key
DVD Mic
HFL
Press any icon if you want to see details. GPS Ant. R. Camera
Display Radio
A/C
Return
ReturnError History
Hard Error Soft Error
Hard Error
Clear Save
0/0
1. 2705 HFL Diag
2004:12:31 - 19:15:55
2. 2707 Mic Diag 2004:12:31 - 19:15:50
2. 2707 GPS Diag:Antenna
2004:12:31 - 19:15:12
The Error History feature is to record intermittent
navigation issues that occur while using the system.
Sometimes the client complaint cannot be duplicated.
The error history may record the information needed to
diagnose the problem. To check the error history:
1. Start the engine.
2. Press and hold the MAP/GUIDE, MENU, and CANCEL buttons for 3 seconds.
3. When the Select Diagnosis Items menu is displayed, select Detail Information & Setting.
4. When the navigation unit has hard codes, the Error History icon appears yellow when the Self
Diagnosis mode (System links) screen is displ ayed.
When no hard errors are stored, the icon appears
gray. To view the errors with their DTC codes,
select the error history icon. 5. Select Hard Error.
NOTE: Soft errors are for factory use only.
6. The Hard Error screen displays the following information for each error:
The DTC trouble code for the error
A brief description of the DTC code
The date and time when the error occurred.
NOTE: To see additional errors, use the joystick to select UP or DOWN.
Select Clear to delete the error history. The Save feature is for factory use only.
7. Use the DTC Symptom Troubleshooting table to troubleshoot the error.
8. Clear the DTCs.
9. Select Return to exit the error history.
Software errors are not available. They are for factory
use only.
(cont’d)
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DYNOMITE -2009-
SymptomDiagnostic procedure Also check for
23-277
Voice guidance cannot be heard, is
broken up, or there is static
Symptom Troubleshooting
(see page 23-341) Volume or voice feedback setting
(see Owner’s manual)
Navigation unit
Stereo amplifier
Harness/fuses/switches
Voice control does not work/
respond Symptom Troubleshooting
(see page 23-342) Navigation unit
The wrong color DVD is installed
The DVD is damaged or dirty
Microphone harness/switches
HandsFreeLink control unit
Navigation cannot control HVAC by
voice command Symptom Troubleshooting
(see page 23-346) The wrong color DVD is installed
Harness/fuses/switches
Wrong navigation unit (model
code)
Navigation cannot control XM radio Symptom Troubleshooting (see page 23-350)Low or weak battery
Navigation cannot control audio
system Symptom Troubleshooting
(see page 23-349)Wrong color DVD
Navigation display buttons do not
work or respond properly Symptom Troubleshooting
(see page 23-340) Navigation unit
Open/short between the XM
receiver or the GA-Net bus
The wrong color DVD is installed
The DVD is damaged or dirty
Today’s Destinations button is dim
and not selectable in the Enter
destination by screen (grayed-out) The client has not entered a group
of locations for Today’s Destinations.
This is normal. The button is only
selectable if the client is using this
functionSee Owner’s Manual
Some set-up and information
functions of the navigation system
are grayed-out and do not work Client did not select OK from
Disclaimer screen. Refer to System
Function Diagram (see page 23-289)
Previous Destinations button is dim
and not selectable in the Enter
destination by screen (grayed-out) The vehicle may be new, or the
customer deleted the destination.
Enter a destination, and allow the
system to route to it. After the trip,
the Previous Destinations button
will be selectable
Address cannot be found or system
gives poor routing Verify proper operation and
system limitations using the
owner’s manual.
See Answering client question
Navigation coverage in general
troubleshooting
Refer to Database limitation in the
navigation system manual to
report database errorsDatabase limitations (address not
in database)
The wrong color DVD is installed
OPEN/CLOSE function of the display
does not work Symptom Troubleshooting
(see page 23-351) Navigation unit
Harness
Navigation display will not close Symptom Troubleshooting (see page 23-352) Navigation unit
Harness
Navigation display does not open or
opens part way Symptom Troubleshooting
(see page 23-352) Navigation unit
Harness
(cont’d)
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