2004 MERCEDES-BENZ E-Class Comand Manual

72 Telephone*Important notes
Close the windows and reduce all ex-
ternal noise as much as possible when
using hands-free operation.

Make sure that the air vents are not
pointed in the direction of the micro-
phones located in the overhead control
panel near the rear view mirror. Adjust
air vents and/or reduce blower speed
if necessary.

A brief disconnection from the cellular
network is not a malfunction, as this
can occur when the network switches
areas. The phone automatically at-
tempts to again sign on with a network.

If the message Enter unlock code is
displayed, enter the unlock code
(page 76). Only then will you be able
to use all the telephone functions.
You will still be able to make 911 emer-
gency calls (
page 74) if the tele-
phone is locked. The telephone cannot, or not yet, be used
in the following situations:

The telephone is already unlocked, but
it is not yet registered with the net-
work.
The message NO SERV. appears in the
status bar. The telephone automatical-
ly attempts to register with a network.
If there is no network available, “911”
emergency calls can NOT be placed.
If you try to place an outgoing call, the
message Call not possible is dis-
played temporarily.

If the message Telephone being
activated, please wait is dis-
played,

If the message Please insert phone
is displayed.
Insert the cell phone into the tele-
phone cradle*.

73 Telephone*
Telephone operation

Telephone operation
Switching ON
The telephone* is switched ON automati-
cally when COMAND is activated. The mo-
bile phone must be readily inserted into
the cradle*.
If COMAND is switched ON, the switched
OFF telephone* can also be switched ON
manually:
Press and hold for a few seconds
until the telephone* is switched ON.
The Telephone main menu appears
(page 77).One of the following messages could also
appear:

Please insert phone
Insert the mobile phone into the
cradle*.

Phone not installed
Your vehicle is not configured for cellu-
lar telephone operation.

Please insert SIM card
This message appears only when using
a GSM cell phone. 
Insert a SIM card (
Telephone Op-
eration Guide).Switching OFF

in the Telephone main menu
(page 77), press and hold  for
longer than 2 seconds.
or

Switch COMAND OFF (
page 28).
The telephone* switches OFF after a
one-minute delay. If a call is in progress
during this time, the telephone switch-
es OFF approx. one minute after the
call is terminated.
Switching the phone ON/OFF
iIf a call is in progress (handsfree) you
cannot switch the COMAND OFF, is
disabled.

74 Telephone*Telephone operationThe 911 emergency call will also function if
the telephone is locked.
Placing an emergency call
An emergency call can be placed using the
cell phone or the COMAND control unit.Using the cell phone
(
Telephone Operation Guide).
Using the COMAND control unit during
PIN or unlock code entry

Press the 911 soft key.
The system opens an inquiry menu
prompting you if you want to dial a
911 call.

If necessary, press  to select Yes.

Press  to confirm Yes if you want to
place the 911 emergency call.
The emergency call will be placed.

Wait until the emergency call center
answers, then describe the emergency.
If you do not want to place the emergency
call:

Press  to select No when the inquiry
menu appears.

Press  to confirm No.
Using the COMAND control unit after
PIN and unlock code entry

Press repeatedly until the Tele-
phone main menu appears.
911 emergency callsWarning
G
The “911” emergency call system is a
public service. Using it without due
cause is a criminal offense.iThe following conditions must be met
for a “911” emergency call:
telephone switched ON

available cell phone network
If you cannot make an emergeny call,
you will have to initiate rescue mea-
sures yourself.

75 Telephone*
Telephone operation
In succession, press the number keys ,

and
.
Press.
The telephone establishes the connec-
tion, the ringing tone is audible.

Wait until the emergency call center
answers, then describe the emergency.
The PIN protects the telephone against un-
authorized use. Your PIN is found in the
telephone service provider's documenta-
tion.Commit your PIN to memory.
Most telephone functions are not available
before entering the PIN.

Press the corresponding number key

-  for each digit.
In case of erroneous entry, delete the
last or more digits:
Press the Delete soft key as often
as required.

Once all digits have been entered,
press the OK soft key.
If the input is correct, the telephone
will log itself into the network.
Upon being logged-in, the telephone
service provider's name is displayed in
the status bar.
If the input is incorrect, message
Wrong PIN number will appear briefly.
Re-enter the PIN.
Entering the PIN (only GSM) iIf a GSM cell phone is used, a PIN may
also have to be entered.
The PIN may be entered on the mobile
phone itself (
Telephone Operation
Guide).
iThe telephone cannot be used before it
is logged- in.


76 Telephone*Telephone operation
After three incorrect entries, the SIM
card is blocked. Message SIM card
blocked will appear briefly.


The PUK has to be entered.
(Telephone Operation Guide)
The unlock code protects the telephone
against unauthorized use. The unlock code
can be activated on the telephone
(
Telephone Operation Guide).
Memorize the unlock code!
The telephone functions are available only
after entering the unlock code.Example: unlock code 2307

In sequence, press the number
keys", #, and !.
In case of erroneous entry, delete the
last or more digits:
Press the Delete soft key as often
as required.

After entering all digits, press or the
OK soft key.All telephone functions are available if
the correct number has been entered.
After registering, Ready or Roaming ap-
pears in the center of the status bar.
The unlock code has to be entered
again if the entry was incorrect.
When COMAND is switched ON, switching
to telephone mode from any other opera-
tion mode is made as follows:
On the COMAND control unit:

Press.
The Telephone main menu opens
(page 77).
On the multifunction steering wheel:

See (
page 23)
Entering the unlock code iThe system switches back to last mode
if the unlock code is not entered within
8 seconds after you are prompted to do
so.
Switching to telephone mode

77 Telephone*
Telephone operation
1 Observe all legal requirements
Press.
The Telephone main menu appears.
Telephone status information is displayed
on the right end of the status bar:
The following displays are possible:

READY = telephone is logged into your
mobile communcations home network
and ready for use,

ROAMING = telephone is logged into a
mobile communications network out-
side your home network,

NO SERV. = no network available,

= telephone signal strength,

= call active (
page 83).
Other messages could also appear:

If the message
Please insert phone,
Phone not installed or
Please insert SIM card
appears, see chapter “Switching the
phone ON / OFF” (
page 73)

If the message
Please enter PIN appears, see “En-
tering the PIN” (
page 75)

If the message
Enter unlock code appears, see “En-
tering unlock code” (
page 76)
Telephone main menuWarning
G
Some jurisdictions prohibit the driver from
using a cellular telephone while driving.
Whether or not prohibited by law, for safety
reasons, the driver should not use the cellu-
lar telephone while the vehicle is in motion.
Stop the vehicle in a safe location before
placing or answering a call.
If you nonetheless choose to use the cellular
phone while driving, please use the hands-
free device and be sure to pay attention to
the traffic situation at all times. Use the cel-
lular phone
1 only when road, weather and
traffic conditions permit.

78 Telephone*Telephone operation
soft key
Opens the phone book (
page 85),

Recvd.# soft key
Opens the accepted and missed calls
list (
page 80),

Dialed # soft key
Opens dialed calls list (
page 81),

SMS soft key
Provides access to the SMS menu
(page 89),

Entry of a phone number (
page 79).The ringing tone is audible in the event of
an incoming call. The call screen pops up
on the current display.
If the multifunction display in the instru-
ment cluster is set to telephone mode, the
call screen also appears in the multifunc-
tion display.Answering calls
On the COMAND control unit:

Press.
Selectable soft keys and options
Incoming call
iThe caller’s number appears only if it is
transmitted.
The caller’s name only appears if the
number and the name are stored in the
phone book (
page 85).

79 Telephone*
Telephone operation
On the multifunction steering wheel: 
Presss
.
The call is active. Communication is con-
ducted via the hands-free system. The
call volume can be adjusted
(
page 28).
For other user functions, see
“Active call” (
page 83).
Terminating a call
On the COMAND control unit:

Press.
On the multifunction steering wheel:

Presst
.The desired phone number has to be en-
tered when placing an outgoing call.
The following options are available:

entering a phone number directly
(page 79),

using redial (
page 80),

selecting an entry in the accepted and
missed calls list (
page 80),

selecting an entry in the dialed calls list
(page 81),

using speed dial (
page 82), or

opening the phone book and selecting
an entry (
page 86).Entering a phone number

Open the Telephone main menu
(page 77).

Use -  to enter the phone num-
ber.
Deleting the last or more digits:
Press the Delete soft key as often
as required.

After entering the phone number,
press.
The telephone dials the entered num-
ber.
iIt is also possible to accept or termi-
nate a call from the cell phone
(Telephone Operation Guide).
Outgoing call / entering a phone
number