2004 MERCEDES-BENZ C320 4MATIC WAGON lock

220 Controls in detailUseful featuresRear seat ashtray
Opening ashtray
Pull at top of cover1 to open ashtray.
Removing ashtray insert

Press latch2 to disengage ashtray
insert and remove it.
Reinstalling the ashtray insert

Install ashtray insert.

Close the ashtray.
Cigarette lighter
The cigarette lighter is located in the
center console compartment in front of the
armrest.
1Cigarette lighter
2Cover
Turn SmartKey in the starter switch to
position1 or2.

Slide cover2 rearward.

Push in cigarette lighter1.
The cigarette lighter will pop out
automatically when hot.
Warning!
G
Never touch the heating element or sides of
the lighter; they are extremely hot. Hold the
knob only.
When leaving the vehicle, always remove the
SmartKey from the starter switch, and lock
your vehicle. Do not leave children unat-
tended in the vehicle, or with access to an
unlocked vehicle. Unsupervised use of vehi-
cle equipment may cause an accident
and/or serious personal injury.iThe lighter socket can be used to
accommodate electrical accessories
up to a maximum 85 W.

223 Controls in detail
Useful features
Shortly after the completion of your Tele
Aid acquaintance call, you will receive a
user ID and password via first call mail. By
visiting www.mbusa.com and selecting
“Tele Aid” (USA only), you will have access
to account information, remote door
unlock, Info Services profile and more.System self-check
Initially, after turning the SmartKey in
starter switch to position2, malfunctions
are detected and indicated (the indicator
lamps in the SOS button, the Roadside
Assistance button• and the Informa-
tion button¡ stay on longer than ten
seconds or do not come on). The message
TELE AID MALFUNCTION – DRIVE TO
WORKSHOP!
appears for approximately ten
seconds in the multifunction display.
iThe SOS button is located above the
interior rear view mirror.
The Roadside Assistance button•
and the Information button¡ are
located below the center armrest
cover.!The Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
iThe Tele Aid system utilizes the cellular
network for communication and the
GPS (Global Positioning System) satel-
lites for vehicle location. If either of
these signals are unavailable, the
Tele Aid system may not function and if
this occurs, assistance must be sum-
moned by other means.
Warning!
G
If the indicator lamps in the SOS button, in
the Roadside Assistance button and/or in
the Information button remain illuminated
constantly in red and/or the message TELE AID MALFUNCTION – DRIVE TO
WORKSHOP!
is displayed in the multifunction
display after the system self-check, a mal-
function in the system has been detected.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. Have the system checked at the
nearest Mercedes-Benz Center as soon as
possible.

229 Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.

Then return to your vehicle and pull the
tailgate recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
EMERGENCY CALL –
CALL CONNECTED appears in the multi-
function display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
iWhen a Tele Aid call has been initiated,
the audio system or the COMAND* sys-
tem audio is muted and the selected
mode (radio, tape or CD) pauses. The
optional cellular phone (if installed)
switches off. If you must use this
phone, the vehicle must be parked. Dis-
connect the coiled cord and place the
call. The COMAND* navigation system
(if engaged) will continue to run. The
display in the instrument cluster is
available for use, and spoken com-
mands are only available by pressing
the RPT button on the COMAND* unit.
A pop-up window will appear in the
COMAND* display to indicate that a
Tele Aid call is in progress.
iThe remote door unlock feature is avail-
able if the relevant cellular phone net-
work is available.
The SOS button will flash and the
message
EMERGENCY CALL –
CALL CONNECTED
will appear in the
multifunction display to indicate
receipt of the door unlock command.
Once the vehicle is unlocked, a
Response Center specialist will
attempt to establish voice contact with
the vehicle occupants.
If the tailgate recessed handle was
pulled for more than 20 seconds
before door unlock authorization was
received by the Response Center, you
must wait 15 minutes before pulling
the tailgate recessed handle again.

241 Operation
Driving instructions
After hard braking, it is advisable to drive
on for some time, rather than immediately
parking, so that the air stream will cool
down the brakes faster.Driving off
Apply the brakes to test them briefly after
driving off. Perform this procedure only
when the road is clear of other traffic.
Warm up the engine smoothly. Do not
place full load on the engine until the
operating temperature has been reached.When starting off on a slippery surface, do
not allow a drive wheel to spin for an
extended period with the ESP switched off.
Doing so may cause serious damage to the
drivetrain which is not covered by the
Mercedes-Benz Limited Warranty.
Parking
!When driving down long and steep
grades, relieve the load on the brakes
by shifting into a lower gear to use the
engine’s braking power. This helps
prevent overheating of the brakes and
reduces brake pad wear.
!Simultaneously depressing the
accelerator pedal and applying the
brake reduces engine performance and
causes premature brake and drivetrain
wear.!Set the parking brake whenever park-
ing or leaving the vehicle. In addition,
move gear selector lever to positionP.
When parking on hills, always turn front
wheels towards the road curb.
Warning!
G
Do not park this vehicle in areas where
combustible materials such as grass, hay or
leaves can come into contact with the hot
exhaust system, as these materials could be
ignited and cause a vehicle fire.
To reduce the risk of personal injury as a re-
sult of vehicle movement, before turning off
the engine and leaving the vehicle always:

Keep right foot on brake pedal.


Firmly depress parking brake pedal.


Move the gear selector lever to
positionP.


Slowly release brake pedal.


When parked on an incline, turn front
wheels towards the road curb.


Turn the SmartKey to starter switch
position0 and remove.


Take the SmartKey with you and lock
vehicle when leaving.

249 Operation
At the gas station
At the gas station
RefuelingThe fuel filler flap is located on the
right-hand side of the vehicle towards the
rear. Locking/unlocking the vehicle with
the SmartKey automatically locks/unlocks
the fuel filler flap.

Turn the engine off by turning the
SmartKey to position0.

Remove the SmartKey from the starter
switch.
Warning!
G
Gasoline is highly flammable and poisonous.
It burns violently and can cause serious
injury. Whenever you are around gasoline,
avoid inhaling fumes and skin contact,
extinguish all smoking materials. Never
allow sparks, flame or smoking materials
near gasoline!
Warning!
G
Flexible Fuel Vehicles only (identified by a
label reading Premium gasoline or E85
only! on fuel filler flap):
Ethanol fuel (E85) and its vapors are highly
flammable, poisonous and burn easily. Etha-
nol fuel can cause serious injuries if ignited
or if you come into contact with it or inhale
fumes of it. Avoid inhalation of Ethanol
fumes and skin contact with Ethanol. Extin-
guish all open flames before refueling. Never
smoke or create sparks close to Ethanol.


252 OperationEngine compartment
Engine compartmentHood
Opening
1Hood release

Pull lever1 downwards.
The hood is unlocked and handle2
will extend out of the radiator grille.
2Handle for opening the hood

Pull handle2 to its stop out of the
radiator grille.

Pull up on the hood (do not pull up on
the handle) and then release it.
The hood will be automatically held
open at shoulder height by gas-filled
struts.
Warning!
G
Do not pull the release lever while the
vehicle is in motion. Otherwise the hood
could be forced open by passing air flow.
!To avoid damage to the windshield
wipers or hood, never open the hood if
the wiper arms are folded forward away
from the windshield.
Warning!
G
To help prevent personal injury, stay clear of
moving parts when the hood is open and the
engine is running. Make sure the hood is
properly closed before driving. When closing
the hood, use extreme caution not to catch
hands or fingers.
The radiator fan may continue to run for
approximately 30 seconds or even restart
after the engine has been turned off. Stay
clear of fan blades.

253 Operation
Engine compartment
Closing
Let the hood drop from a height of
approximately 1 ft (30 cm).
The hood will lock audibly.

Check to make sure the hood is fully
closed.
If you can raise the hood at a point
above the headlamps, then it is not
properly closed. Open it again and let it
drop with somewhat greater force.
Warning!
G
If you see flames or smoke coming from the
engine compartment, or if the coolant tem-
perature display indicates that the engine is
overheated, do not open the hood. Move
away from vehicle and do not open the hood
until the engine has cooled. If necessary,
call the fire department.
Warning!
G
The engine is equipped with a transistorized
ignition system. Because of the high voltage
it is dangerous to touch any components
(ignition coils, spark plug sockets, diagnos-
tic socket) of the ignition system

with the engine running


while starting the engine


if ignition is “on” and the engine is
turned manually
Warning!
G
Be careful that you do not close the hood on
anyone.

264 OperationWinter drivingBlock heater (Canada only)
The engine is equipped with a block
heater.
The electrical cable may be installed at
your authorized Mercedes-Benz Center.
Snow chains
Snow chains should only be driven on
snow-covered roads at speeds not to
exceed 30 mph (50 km/h). Remove chains
as soon as possible when driving on roads
without snow.Please observe the following guidelines
when using snow chains:


Use of snow chains is not permissible
with all wheel/tire combinations.


Snow chains should only be used on
the rear wheels. Follow the manufac-
turer's mounting instructions.


Only use snow chains that are
approved by Mercedes-Benz. Your
authorized Mercedes-Benz Center will
be glad to advise you on this subject.


Use of snow chains may be prohibited
depending on location. Always check
local and state laws before installing
snow chains.
iWhen driving with snow chains, you
may wish to deactivate the ESP
(page 76) before setting the vehicle
in motion. This will improve the
vehicle‘s traction.
!Even on vehicles with all-wheel-drive
use snow chains on rear tires only.
Use of snow chains is not permissible
with tire size:

T 125/90 R16 98M