2004 JEEP LIBERTY Owners Manual

Miles 84,000 90,000 96,000 102,000
(Kilometers) (134 000) (144 000) (154 000) (163 000)
[Months] [84] [90] [96] [102]
Change the engine oil and engine oil filter. X X X X
Inspect the brake linings. X
Inspect the engine air filter element, and replace if nec-
essary.X
Replace the spark plugs.X
Inspect and replace the PCV valve, if necessary.LX
Inspect the drive belt and replace as needed. Not required
if previously replaced.XX
Flush and replace the engine coolant if not done at 60
months.X
Inspect the transfer case fluid. X
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Miles 108,000 114,000 120,000
(Kilometers) (173 000) (182 000) (192 000)
[Months] [108] [114] [120]
Change the engine oil and engine oil filter. X X X
Inspect the brake linings. X
Inspect the engine air filter element, and replace if necessary.X
Replace the spark plugs.X
Inspect and replace the PCV valve, if necessary.LX
Inspect the ignition cables, and replace if necessary (2.4L Only).X
Inspect the drive belt and replace as needed. Not required if pre-
viously replaced.XX
Flush and replace the engine coolant if not done at 163 000 km
(102,000 miles).X
Replace the timing belt (2.4L Only). X
Drain and refill the transfer case fluid. X
Inspection and service should be performed anytime a
malfunction is observed or suspected. Retain all receipts.LThis maintenance is recommended by the manufac-
turer to the owner, but it is not required to maintain
emissions warranty.
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IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
mSuggestions For Obtaining Service For Your
Vehicle..............................348
NPrepare For The Appointment............348
NPrepare A List........................348
NBe Reasonable With Requests.............348
mIf You Need Assistance...................348mWarranty Information....................351
mMopartParts.........................353
mReporting Safety Defects..................353
NIn Canada..........................353
mPublication Order Forms..................354
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SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or
related matter that you may experience. The manufactur-
er's dealers have the facilities, factory-trained techni-
cians, special tools, and the latest information to assure
your vehicle is fixed correctly and in a timely manner.
348 IF YOU NEED CONSUMER ASSISTANCE

The manufacturer has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the manufacturer. If a special circumstance
occurs that requires information from the manufacturer,
we have asked the dealer's service management to make
the contact on your behalf.
This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
²If your dealership is unable to resolve the concern, you
may contact the Manufacturer's Customer Center.Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Dealership name
²Vehicle identification number
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone Ð(800) 465±2001
IF YOU NEED CONSUMER ASSISTANCE 349
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In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1±800±380±CHRY.Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
350 IF YOU NEED CONSUMER ASSISTANCE

The manufacturer will not stand behind any service
contract that is not the manufacturer's Service Contract. It
is not responsible for any service contract other than the
manufacturer's Service Contract. If you purchased a
service contract that is not a manufacturer's Service
Contract, and you require service after your manufactur-
er's new vehicle limited warranty expires, please refer to
your contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased your new vehicle. Your dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
your ownership experience. You'll be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.WARRANTY INFORMATION
See your manufacturer's Warranty Information Booklet
for information on warranty coverage and transfer of
warranty.
IF YOU NEED CONSUMER ASSISTANCE 351
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352 IF YOU NEED CONSUMER ASSISTANCE