2004 JEEP GRAND CHEROKEE Owners Manual

Miles 84,000 90,000 96,000 102, 000
(Kilometers) (134 000) (144 000) (154 000) (163 000)
[Months] [84] [90] [96] [102]
Change the engine oil and engine oil filter. X X X X
Inspect the engine air cleaner filter, and replace if nec-
essary.X
Inspect the PCV Valve, replace if necessary.LX
Replace the spark plugs.X
Lubricate the upper knuckle ball stud at steering & sus-
pension ball joints.XX
Clean and lubricate the brake caliper pins. X
Inspect the brake linings. X
Inspect the drive belt, and replace as needed. Not re-
quired if previously replaced.X
Flush and replace the engine coolant if not replaced at 60
months.X
Drain and refill the automatic transmission fluid, and
change filter (4.0L Only).X
SCHEDULE ªAº 313
8
M
A
I
N
T
E
N
A
N
C
E
S
C
H
E
D
U
L
E
S

Miles 84,000 90,000 96,000 102, 000
(Kilometers) (134 000) (144 000) (154 000) (163 000)
[Months] [84] [90] [96] [102]
Drain and refill the automatic transmission fluid, replace
main sump filter, and spin-on cooler return filter (if
equipped) (4.7L Only).X
Inspect the transfer case fluid (Selec-Trac Models Only). X
Drain the transfer case and refill (Quadra-Trac Models
Only).X
314 SCHEDULE ªAº
8
M
A
I
N
T
E
N
A
N
C
E
S
C
H
E
D
U
L
E
S

Miles 108,000 114,000 120,000
(Kilometers) (173 000) (182 000) (192 000)
[Months] [108] [114] [120]
Change the engine oil and engine oil filter. X X X
Inspect the engine air cleaner filter, and replace if necessary.X
Inspect the PCV Valve, replace if necessary.LX
Replace the spark plugs.X
Lubricate the upper knuckle ball stud at steering & suspension
ball joints.XX
Inspect the brake linings. X
Clean and lubricate the brake caliper pins. X
Inspect and replace the drive belt if not previously replaced. X X
Drain the transfer case and refill (Selec-Trac and Quadra-Trac
Models).X
Inspection and service should also be performed anytime
a malfunction is observed or suspected. Retain all re-
ceipts.LThis maintenance is recommended by the manufac-
turer to the owner, but is not required to maintain
emissions warranty.
SCHEDULE ªAº 315
8
M
A
I
N
T
E
N
A
N
C
E
S
C
H
E
D
U
L
E
S

WARNING!
You can be badly injured working on or around a
motor vehicle. Do only that service work for which
you have the proper equipment. If you have any
doubt about your ability to perform a service job,
take your vehicle to a competent mechanic.
316 SCHEDULE ªAº
8
M
A
I
N
T
E
N
A
N
C
E
S
C
H
E
D
U
L
E
S

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
mSuggestions For Obtaining Service For Your
Vehicle..............................318
NPrepare For The Appointment............318
NPrepare A List........................318
NBe Reasonable With Requests.............318
mIf You Need Assistance...................318mWarranty Information....................321
mMopartParts.........................323
mReporting Safety Defects..................323
NIn Canada..........................323
mPublication Order Forms..................324
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you're having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty, discuss additional charges with the service
manager. Keep a maintenance log of your vehicle's
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle's problems or the
specific work you want done. If you've had an accident,
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items, and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many dealers you may obtain a rental vehicle at a
minimal daily charge. If you need a rental, it is advisable
to make these arrangements when you call for an ap-
pointment.
IF YOU NEED ASSISTANCE
The manufacturer and its dealers are vitally interested in
your satisfaction. We want you to be happy with our
products and services.
Your selling dealer is best equipped and most anxious to
provide prompt resolution for any warranty issue or
related matter that you may experience. The manufactur-
er's dealers have the facilities, factory-trained techni-
cians, special tools, and the latest information to assure
your vehicle is fixed correctly and in a timely manner.
318 IF YOU NEED CONSUMER ASSISTANCE

The manufacturer has empowered its dealers to make
warranty and repair decisions that ensure you are not
inconvenienced. There is no need for you to wait for a
decision from the manufacturer. If a special circumstance
occurs that requires information from the manufacturer,
we have asked the dealer's service management to make
the contact on your behalf.
This is why you should always talk to your dealer's
service manager first. Most matters can be resolved with
this process.
²If for some reason you are still not satisfied, talk to the
general manager or owner of the dealership. They
want to know if you need assistance.
²If your dealership is unable to resolve the concern, you
may contact the Manufacturer's Customer Center.Any communication to the Manufacturer's Customer
Center should include the following information:
²Owner's name and address
²Owner's telephone number (home and office)
²Dealership name
²Vehicle identification number
²Vehicle delivery date and mileage
DaimlerChrysler Motors Corporation Customer Center
P.O. Box 21±8004
Auburn Hills, MI 48321±8004
Phone: (800) 992-1997
DaimlerChrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone Ð(800) 465±2001
IF YOU NEED CONSUMER ASSISTANCE 319
9

In Mexico contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico (915) 729±1248 or 729±1240
Outside Mexico (525) 729±1248 or 729±1240
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its Customer
Center. Any hearing or speech impaired customer who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States can communicate with the
manufacturer by dialing 1±800±380±CHRY.Service Contract
You may have purchased a service contract for your
vehicle to help protect you from the high cost of unex-
pected repairs after your manufacturer's new vehicle
limited warranty expires. The manufacturer stands be-
hind only the manufacturer's Service Contracts. If you
purchased a manufacturer's Service Contract, you will
receive Plan Provisions and an Owner Identification Card
in the mail within three weeks of your vehicle delivery
date. If you have any questions about your service
contract, call the manufacturer's Service Contract Na-
tional Customer Hotline at 1-800-521-9922.
320 IF YOU NEED CONSUMER ASSISTANCE