2004 FORD EXPLORER maintenance

from Ford and Lincoln Mercury dealership management, recognized for
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What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
•The file number assigned to your application.
•The toll-free phone number of the DSB’s independent administrator.
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
•Legible copies of all documents and maintenance or repair orders
relevant to the case.
•The year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license.
•The date of repair(s) and mileage at the time of occurrence(s).
•The current mileage.
•The name of the dealer(s) who sold or serviced the vehicle.
•A brief description of your unresolved concern.
•A brief summary of the action taken by the dealer(s) and Ford Motor
Company.
•The names (if known) of all the people you contacted at the
dealership(s).
•A description of the action you expect to resolve your concern.
You will receive a letter of explanation if your application does not
qualify for Board review.
Oral presentations
If you would like to make an oral presentation, indicate YES to question
6 on the application. While it is your right to make an oral presentation
before the Board, this is not a requirement and the Board will decide the
case whether or not an oral presentation is made. An oral presentation
may be requested by the Board as well.
2004 Explorer(exp)
Owners Guide (post-2002-fmt)
USA English(fus)
Customer Assistance
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SERVICE RECOMMENDATIONS
•Use theScheduled Maintenance Guideto track routine service.
•Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications.
•Your dealership can provide parts and service.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
•Do not work on a hot engine.
•Make sure that nothing gets caught in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all open flames and other lit material away from the battery and
all fuel related parts.
Working with the engine off
1. Set the parking brake and shift to P (Park).
2. Turn off the engine and remove the key.
3. Block the wheels.
Working with the engine on
1. Set the parking brake and shift to P (Park).
2. Block the wheels.
Do not start your engine with the air cleaner removed and do
not remove it while the engine is running.
2004 Explorer(exp)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
Maintenance and Specifications
225

OPENING THE HOOD
1. Inside the vehicle, pull the hood
release handle located under the
bottom left corner of the instrument
panel.
2. Go to the front of the vehicle and release the auxiliary latch that is
located under the front center of the hood.
3. Lift the hood.
2004 Explorer(exp)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
226

IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT
4.0L SOHC V6 engine
1. Engine coolant reservoir
2. Engine oil filler cap
3. Power steering fluid reservoir
4. Brake fluid reservoir
5. Power distribution box
6. Battery
7. Engine oil dipstick
8. Air filter assembly
9. Windshield washer fluid reservoir
2004 Explorer(exp)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
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4.6L V8 engine
1. Engine coolant reservoir
2. Engine oil dipstick
3. Brake fluid reservoir
4. Power distribution box
5. Battery
6. Power steering fluid reservoir
7. Engine oil filler cap
8. Air filter assembly
9. Windshield washer fluid reservoir
2004 Explorer(exp)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
228

WINDSHIELD WASHER FLUID
Add fluid to fill the reservoir if the
level is low. In very cold weather, do
not fill the reservoir completely.
Only use a washer fluid that meets Ford specification WSB-M8B16–A2.
Refer toLubricant specificationsin theCapacities and specifications
chapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle’s paint finish, wiper blades or washer system.
If you operate your vehicle in temperatures below 4.5° C (40°
F), use washer fluid with antifreeze protection. Failure to use
washer fluid with antifreeze protection in cold weather could result in
impaired windshield vision and increase the risk of injury or accident.
Do not put washer fluid in the engine coolant reservoir. Washer
fluid placed in the cooling system may harm engine and cooling
system components.
Checking and adding washer fluid for the liftgate
Washer fluid for the liftgate is supplied by the same reservoir as the
windshield.
ENGINE OIL
Checking the engine oil
Refer to the scheduled maintenance guide for the appropriate intervals
for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait a few minutes for the oil to drain into the
oil pan.
2004 Explorer(exp)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
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3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the engine oil level indicator (dipstick).
•4.0L V6 engine
2004 Explorer(exp)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
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•4.6L V8 engine
6. Wipe the indicator clean. Insert the indicator fully, then remove it
again.
•If the oil level isbetween the MIN and MAX marks,the oil level is
acceptable,DO NOT ADD OIL.
•If the oil level is below the MIN mark, add enough oil to raise the level
within the MIN-MAX range .
•4.0L SOHC V6 engine
2004 Explorer(exp)
Owners Guide (post-2002-fmt)
USA English(fus)
Maintenance and Specifications
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