
Biodiesel is produced from vegetable oils or animal fat
that have been chemically modified to reduce the
possibility of damage to your fuel system and engine.
Higher concentration (i.e., greater than B5)
biodiesel-containing fuels or the use of unmodified
bio-oils blended into diesel fuel at any concentration is
not recommended and could damage your fuel
system and engine. Such damage would not be covered
by your warranty. If there are questions about the
biodiesel-containing fuels you are using, contact your
fuel supplier.
Diesel fuel may foam when you fill your tank. This can
cause the automatic pump nozzle to shut off, even
though your tank is not full. If this happens, just wait for
the foaming to stop and then continue to fill your tank.
{CAUTION:
Heat coming from the engine may cause the
fuel to expand and force the fuel out of your
tank. If something ignites the fuel, a re could
start and people could be burned. To help avoid
this, ll your fuel tank only until the automatic
nozzle shuts off. Do not try to “top it off.”
What Fuel to Use in Canada
Canadian fuels are blended for seasonal changes.
Diesel Type “A” fuel is blended for better cold weather
starting (below 0°F or−18°C); however, you may
notice some power and fuel economy loss. If Type “A”
fuel is used in warmer temperatures, stalling and
hard starting may occur. Diesel Type “B” fuel is blended
for temperatures above 0°F (−18°C). The emission
control system requires the use of diesel fuel with
low-sulfur (.05% by weight) content. Both low- and
higher-sulfur fuels will be available in Canada. Only
low-sulfur diesel fuels are available in the United States.
It is important that diesel-powered trucks are refueled
only with low-sulfur fuel. Use of fuels with higher-sulfur
content will affect the function of the emission
components and may cause reduced performance,
excessive smoke and unpleasant odor.
At a minimum, the diesel fuel you use should meet
specifications CAN/CGSB–3.517–2000 (Low Sulfur
Diesel) in Canada. In addition, the Engine Manufacturers
Association (EMA) has identified properties of an
improved diesel fuel for better engine performance and
durability (FQP-1A). Diesel fuels corresponding to
the EMA description could provide better starting, less
noise and better vehicle performance. If there are
questions about the fuel you are using, contact your fuel
supplier.
5-9

Jump Starting
If your battery (or batteries) has run down, you may
want to use another vehicle and some jumper cables to
start your vehicle. Be sure to follow the steps below
to do it safely.
{CAUTION:
Batteries can hurt you. They can be dangerous
because:
They contain acid that can burn you.
They contain gas that can explode or
ignite.
They contain enough electricity to
burn you.
If you do not follow these steps exactly, some
or all of these things can hurt you.
Notice:Ignoring these steps could result in costly
damage to your vehicle that would not be covered
by your warranty.
Trying to start your vehicle by pushing or pulling it
will not work, and it could damage your vehicle.
1. Check the other vehicle. It must have a 12-volt
battery (or batteries) with a negative ground system.Notice:If the other vehicle’s system is not a 12-volt
system with a negative ground, both vehicles can
be damaged. Only use vehicles with 12-volt systems
with negative grounds to jump start your vehicle.
If you have a diesel engine vehicle with two
batteries (or more), you should know before you
begin that, especially in cold weather, you may not
be able to get enough power from a single
battery in another vehicle to start your diesel engine.
If your vehicle has more than one battery, use the
one closest to the starter – this will reduce electrical
resistance.
2. Get the vehicles close enough so the jumper cables
can reach, but be sure the vehicles aren’t touching
each other. If they are, it could cause a ground
connection you don’t want. You wouldn’t be able to
start your vehicle, and the bad grounding could
damage the electrical systems.
To avoid the possibility of the vehicles rolling, set
the parking brake firmly on both vehicles involved in
the jump start procedure. Put an automatic
transmission in PARK (P) or a manual transmission
in neutral before setting the parking brake.
Notice:If you leave your radio or other accessories
on during the jump starting procedure, they could
be damaged. The repairs would not be covered
by your warranty. Always turn off your radio and
other accessories when jump starting your vehicle.
5-56

Used Replacement Wheels
{CAUTION:
Putting a used wheel on your vehicle is
dangerous. You can’t know how it’s been used
or how far it’s been driven. It could fail
suddenly and cause a crash. If you have to
replace a wheel, use a new GM original
equipment wheel.
If a Tire Goes Flat
It’s unusual for a tire to “blow out” while you’re driving,
especially if you maintain your tires properly. If air
goes out of a tire, it’s much more likely to leak out
slowly. But if you should ever have a “blow out,” here
are a few tips about what to expect and what to do:
If a front tire fails, the flat tire will create a drag that pulls
the vehicle toward that side. Take your foot off the
accelerator pedal and grip the steering wheel firmly.
Steer to maintain lane position, and then gently brake to
a stop well out of the traffic lane.
A rear blowout, particularly on a curve, acts much like a
skid and may require the same correction you’d use
in a skid. In any rear blowout, remove your foot from the
accelerator pedal. Get the vehicle under control by
steering the way you want the vehicle to go. It may be
very bumpy and noisy, but you can still steer. Gently
brake to a stop –– well off the road if possible.
If a tire goes flat, avoid further tire and wheel damage
by driving slowly to a level place and turn on your
hazard warning flashers. The next part tells you what
to do.
5-75

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet or GMC Consumer Relations Manager
by calling 1-800-TO-CHEVY (1-800-862-4389). In
Canada, contact GM of Canada Customer
Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
•Dealership name and location
•Vehicle delivery date and present mileage
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
7-2

Just dial GM Medium Duty Truck Roadside Assistance
at 1-800-862-4389 to reach a qualified representative
who can assist you in a repair or arrange a tow. We also
provide dealer information at no charge, such as
location of the nearest authorized medium duty
GM Truck dealer and their hours of operation.
Roadside Assistance is available 24 hours a day,
7 days a week, 365 days a year, including weekends
and holidays. Should you have any questions about
Roadside Assistance, call the GM Medium Duty Truck
Roadside Assistance Center or contact your dealer.
Vehicle Data Collection and
Event Data Records
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components to
optimize fuel economy, to monitor conditions for air bag
deployment and, if so equipped, to provide anti-lock
braking and to help the driver control the vehicle
in difficult driving situations. Some information may be
stored during regular operations to facilitate repair
of detected malfunctions; other information is stored only
in a crash or near crash event by computer systems
commonly called event data recorders (EDR).In a crash or near crash event, computer systems, such
as the Air Bag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated, such
as engine speed, brake applications, throttle position,
vehicle speed, safety belt usage, air bag readiness, air
bag performance data, and the severity of a collision.
This information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety. Unlike
the data recorders on many airplanes, these on-board
systems do not record sounds, such as conversation of
vehicle occupants.
To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other than
•with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
•in response to an official request of police or similar
government office,
•as part of GM’s defense of litigation through the
discovery process, or
•as required by law.
7-5