2003 PONTIAC BONNEVILLE phone

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject
it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1 804
Telephone: 1-800-955-51
00
This program is available In all 50 states ana tne uistrict
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Pontiac by dialing: 1 -800-833-PONT (7668). (TTY
users in Canada can dial 1-800-263-3830.)
Customer Assistance Off ices
Pontiac encourages customers to call the toll-free
number for assistance.
If a U.S. customer wishes to
write to Pontiac, the letter should be addressed to
Pontiac’s Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit. MI 48232-51 72
1-800-762-2737 or 1-800-833-7668 (For Text Telephone devices (TTYs))
Roadside Assistance: 1 -800-ROADSIDE (762-3743)
Fax Number: 31 3-381 -0022
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From Puerto Rico:
1-800-496-9992 (English)
1 -800-496-9993 (Span ish)
Fax Number: 31 3-381 -0022
From U.S. Virgin Islands:
Fax Number: 31 3-381 -0022
1-800-496-9994
Canada
General
Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
1-800-263-3777 (English)
1 -800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto
Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma
# 2740
Col. Lomas de Bezares
C.P. 11 910, Mexico, D.F.
Long Distance:
01 1-52-53 29 0 800
01 -800-508-0000
GM Mobility Program for Persons
with Disabilities
This program, available to
qualified applicants, can
reimburse you up to
$1,000 toward aftermarket
driver or passenger adaptive equipment you
may require for your
vehicle (hand controls,
wheelchair/scooter lifts, etc.).
I I
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This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The program is available
for a limited period of time from the date of vehicle
purchase/lease. See your dealer for more details or call
the GM Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
Security While You Travel
1-800- ROA DSlD E (I -800- 762-3743)
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road.
Pontiac’s Roadside Assistance toll-free number is
staffed by a team of technically trained advisors, who
are available 24 hours a day, 365 days a year.
We take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to the nearest
Pontiac dealer. We
will provide the following services for
3 years/36,000 miles (60
000 km), at no expense to you:
Fuel delivery
Lock-out service (identification required)
Tow to nearest dealership for warranty service
Change a flat tire
0 Jump starts
We have quick, easy access to telephone numbers of
the following additional services depending on your
needs:
Hotels
Glass replacement
0 Tire repair facilities
Rental vehicle or taxis
Airports or train stations
Police, fire departments or hospitals
in many insiances, mecnanicai
iaiiures dre cuverei
under Pontiac’s comprehensive warranty. However,
when other services are utilized, our advisors will explain
any payment obligations you might incur.
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For prompt and efficient assistance when calling, please
provide the following information to give the advisor:
Location of vehicle
Telephone number of your location
Vehicle model, year and color
Mileage of vehicle
Vehicle Identification Number (VIN)
Vehicle license plate number
Pontiac reserves the right to limit services or
reimbursement to an owner or driver when, in Pontiac’s
judgement, the claims become excessive in frequency
or type of occurrence.
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we’re only a phone call
away. Pontiac Roadside Assistance:
1 -800-ROADSIDE
or 1-800-762-3743, text telephone (TTY) users, call
1-888-889-2438.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Pontiac has always exemplified quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required.
This will reduce your inconvenience during warranty
repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related.
If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do
so as early in
the work day as possible to allow for same day repair.
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Changing Your Zone Number ............................ 3-69
Check Engine Light
............................................... 3-46
Tire Pressure System
................................... 5-64
Gages Warning Light
................................... 3-51
Checking Coolant
......................................... 5-28
Checking Engine Oil
...................... ... 5-16
Checking Things Under the Hood
.... ... 5-12
Checking Your Restraint Systems
...................... 1-56
Chemical Paint Spotting
................................... 5-88
Child Restraints Child Restraint Systems
............................... 1-33
Infants and Young Children
........................... 1-29
Lower Anchorages and Top Tethers for
Children (LATCH System)
.......................... 1-39
Older Children
............................................. 1-27
Securing a Child Restraint Designed for the
LATCH System
........................................ 1-41
Securing a Child Restraint in a Rear Seat
Position
.................................................. 1-41
Securing a Child Restraint in the Right Front
Seat Position
........................................... 1-44
IU~J duap ........................................ ... 1 3?
Top Strap Anchor Location ................. ... 1-38
Where to Put the Restraint
........................... 1-36
Chime Level Adjustment
................................. 3-101
Choosing Your Zone Number
............................ 3-69
Cleaning
-r-- C*" -.-
Cigarette Lighter ......................................... 3-24
Inside of Your Vehicle
.................................. 5-82 Cleaning
(cont.)
Outside of Your Vehicle
................................ 5-85
Underbody Maintenance
............................... 5-87
Weatherstrips
.............................................. 5-85
Cleaning Exterior LampdLenses
.... ............ 5-85
Climate Control System
................................ 3-25
Automatic
................................................... 3-28
Climate Controls Personalization .................... 3-33
Outlet Adjustment
........................................ 3-32
Compact Disc Messages
................. 3-81, 3-93, 3-97
Compact Spare Tire
........................................ 5-81
Compass Accuracy
.......................................... 3-70
Compass, Electronic
........................................ 3-68
Console Shift Lever
......................................... 2-33
Content Theft-Deterrent
.................................... 2-22
Control
of a Vehicle .......................................... 4-6
Convenience Net
............................................ 2-46
Coolant Engine Temperature Gage
............................ 3-45
Heater, Engine
............................................ 2-27
Cooling System
.............................................. 5-32
Courtesy Lamps
............................................. 3-16
VIUIL)" VVII.,", ................................................ 3-!Q
Current and Past Model Order Forms ................ 7-10
Customer Assistance Information
Crl I;cn Cnntrnl
Courtesy Transportation .................................. 7-6
Customer Assistance for Text Telephone (TTY)
Users
....................................................... 7-3
Customer Assistance
Off ices ........................... 7-3
Customer Satisfaction Procedure
..................... 7-2
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