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1.Use only a 12–volt supply to start your vehicle.
2. Do not disconnect the batteryof the disabled vehicle as this could
damage the vehicle’s electrical system.
3. Park the booster vehicle close to the hood of the disabled vehicle
making sure the two vehiclesdo nottouch. Set the parking brake on
both vehicles and stayclear of the engine cooling fan and other moving
parts.
4. Check all batteryterminals and remove anyexcessive corrosion before
you attach the battery cables. Ensure that vent caps are tight and level.
5. Turn the heater fan on in both vehicles to protect anyelectrical
surges. Turn all other accessories off.
Connecting the jumper cables
1. Connect the positive (+) booster cable to the positive (+) terminal of
the discharged battery.
Note:In the illustrations,lightning boltsare used to designate the
assisting (boosting) battery.
+–+–
+–+–
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2. Connect the other end of the positive (+) cable to the positive (+)
terminal of the assisting battery.
3. Connect the negative (-) cable to the negative (-) terminal of the
assisting battery.
4. Make the final connection of the negative (-) cable to an exposed
metal part of the stalled vehicle’s engine, awayfrom the batteryand the
carburetor/fuel injection system.Do notuse fuel lines, engine rocker
covers or the intake manifold asgroundingpoints.
Do not connect the end of the second cable to the negative (-)
terminal of the batteryto be jumped. A spark maycause an
explosion of the gases that surround the battery.
5. Ensure that the cables are clear of fan blades, belts, moving parts of
both engines, or anyfuel deliverysystem parts.
Jump starting
1. Start the engine of the booster vehicle and run the engine at
moderatelyincreased speed.
2. Start the engine of the disabled vehicle.
+–+–
+–+–
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3. Once the disabled vehicle has been started, run both engines for an
additional three minutes before disconnecting the jumper cables.
Removing the jumper cables
Remove the jumper cables in the reverse order that they were
connected.
1. Remove the jumper cable from thegroundmetal surface.
Note:In the illustrations,lightning boltsare used to designate the
assisting (boosting) battery.
2. Remove the jumper cable on the negative (-) connection of the
booster vehicle’s battery.
+–+–
+–+–
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3. Remove the jumper cable from the positive (+) terminal of the booster
vehicle’s battery.
4. Remove the jumper cable from the positive (+) terminal of the
disabled vehicle’s battery.
After the disabled vehicle has been started and the jumper cables
removed, allow it to idle for several minutes so the engine computer can
relearnits idle conditions.
+–+–
+–+–
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WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
On 4x2 vehicles, it is acceptable to tow the vehicle with the front wheels
on the ground and the rear wheels off the ground using a wheel lift or a
slingbelt with T-hooks.
On 4x4 vehicles, it is recommended that your vehicle be towed with a
wheel lift or flatbed equipment with all the wheels off the ground.
However, a slingbelt with T-hooks and a wheel dollycan also be used if
all four wheels are off the ground.
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An alternative for towing a 4x4 vehicle is to:
•put the transfer case in neutral. On manual 4WD systems, put the
4WD shift lever in N (Neutral); on electronic shift on the fly4WD
systems, press the 2WD portion of the 4WD control.
•unlock the front hub locks (refer toFour wheel drive [4WD]
Operation [if equipped]in theDrivingchapter).
•lift the rear wheels of the vehicle using a wheel lift or a sling belt with
T-hooks.
If the vehicle is towed by other means or incorrectly, vehicle
damage may occur.
Ford Motor Companyproduces a towing manual for all authorized tow
truck operators. Have your tow truck operator refer to this manual for
proper hook-up and towing procedures for your vehicle.
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GETTING THE SERVICES YOU NEED
At home
Ford Motor Companyand Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the authorized
dealer where your vehicle was purchased when warranty repairs are
needed. However, you may also take your vehicle to another Ford Motor
Companyor Ford of Canada dealership authorized for warrantyrepairs.
Certain warrantyrepairs require special training though, so not all
dealers are authorized to perform all warrantyrepairs. That means that
depending on the warrantyrepair needed, the vehicle mayneed to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiryor concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercuryvehicle and are awayfrom home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
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In Canada:
Customer Relationship Centre
Ford Motor Companyof Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Relationship Center to find an authorized dealership to help
you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
www.ford.com
In Canada:
Customer Relationship Centre
Ford Motor Companyof Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
www.ford.ca
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Relationship Center:
•Your telephone number (home and business)
•The name of the dealer and the citywhere the dealership is located
•The year and make of your vehicle
•The date of vehicle purchase
•The current odometer reading
•The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.).
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