2003 CHEVROLET C/K Owners Manual

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8-
8-1
Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-2 Customer Assistance for Text Telephone
(TTY) Users
8
-3 Customer Assistance Offices
8
-4 Roadside Assistance Program8
-4 Reporting Safety Defects to the
United States Government
8
-5 Reporting Safety Defects to the
Canadian Government
8
-5 Reporting Safety Defects to General Motors

8-2
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Chevrolet. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer's sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help, contact
the Chevrolet or GMC Consumer Relations Manager
by calling 1-800-TO-CHEVY (1-800-862-4389).
In Canada, contact GM of Canada Customer
Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer's facility.
That is why we suggest you follow Step One first
if you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech
-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Chevrolet by dialing: 1
-800-833-CHEV
(1
-800-833-2438). (TTY users in Canada can
dial 1
-800-263-3830.)

8-3

8-4
Roadside Assistance Program
GM Medium Duty Truck's Roadside Assistance
provides stranded owners with towing service for
disabled vehicles.
This service combines the efforts of trained telephone
representatives with a network of GM Medium Duty
Truck's dealer services.
Just dial Medium Duty Truck Roadside Assistance at
1
-800-TO-CHEVY (1-800-862-4389) to reach a
qualified representative who can assist you in a repair or
arrange a tow. Other recommended services can also be
arranged for situations such as retrieving locked
-in keys,
changing a tire or delivering gasoline, at a charge to the
owner. We also provide dealer information at no charge
such as location of the nearest authorized medium duty
GM Truck dealer and their hours of operation.
Roadside Assistance is available 24 hours a day,
7 days a week, 365 days a year, including weekends
and holidays. Should you have any questions about
Roadside Assistance, call the GM Medium Duty Truck
Roadside Assistance Center or contact your dealer.
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or death,
you should immediately inform the National Highway
Traffic Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll
-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.