2002 MAZDA MODEL MX-5 MIATA Owners Manual

8-47
Maintenance and Care
Appearance Care
Form No. 8Q42-EA-01F
Appearance
Dress the top once a month after washing
and drying it well. For best results, use a
water-based leather treatment or vinyl top
dressing.

Detachable Hardtop
Maintenance
Wa s h i n g
To help protect the hardtop
’s finish, use a
soft cloth or sponge to wash it.
Insects, tar, tree sap, bird droppings,
industrial fallout, and similar deposits can
damage the finish if they are not removed
immediately. When prompt washing with
plain water is ineffective use a mild soap
made for use on vehicles. Thoroughly rinse with lukewarm or cold
water. Don
’t allow soap to dry on the
finish.
Wa x i n g
Wax the hardtop when water no longer
beads on the paint. Always wash and dry
it before waxing.
•
Some leather treatment products
can ruin the top
’s gloss. Be careful
of the one you choose.
• Don
’t get any car wax on the top.
If you do, remove it with a good
leather cleaner.
• Too much treatment on the top can
be as damaging as too little. Follow
the manufacturer
’s directions.
Don ’t overdo it!
• Let the top dry completely before
lowering after applying treatment or
dressing.
CAUTION
•Don
’t use an automatic car wash.
• Don
’t use strong soap, chemical
detergents, or hot water, and don ’t
wash the hardtop in direct sunlight
or when the surface is warm.
• Wiping off dust or dirt with a dry
cloth will scratch the finish.
• Don
’t use abrasive wax. This may
damage the protective coating and
discolor or deteriorate the paint.
NOTE
A spot remover to remove oil, tar, and
similar materials will usually also take
off the wax. Rewax these areas.
CAUTION
CAUTION
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8-48
Maintenance and Care
Appearance Care
Form No. 8Q42-EA-01F

Dashboard Precautions
Prevent caustic solutions such as perfume
and cosmetic oils from contacting the
dashboard. They
’ll damage and discolor
it. If these solutions get on the dashboard,
wipe them off immediately.

Cleaning the Upholstery and
Interior Trim
Vinyl
Remove dust and loose dirt from vinyl
with a whisk broom or vacuum cleaner.
Clean vinyl with a leather-and-vinyl
cleaner.
Leather
Real leather isn
’t uniform and may have
scars, scratches, and wrinkles. Clean it
with a leather cleaner or mild soap.
If the leather gets wet from rain, remove
the moisture as soon as possible and dry
in a shaded area.
If the seats get wet, promptly remove
moisture with a dry cloth and allow it to
further dry in a shaded area.
If moisture is not removed, it will cause
hardening and shrinkage of the leather.
Do not leave vinyl products on the seats
for long periods as they may affect the
leather quality and coloring.
Fabric
Remove dust and loose dirt from fabric
with a whisk broom or vacuum cleaner.
Clean it with a mild soap solution good
for upholstery and carpets. Remove fresh
spots immediately with a fabric spot
cleaner. To keep the fabric looking clean and
fresh, take care of it. Otherwise its color
will be affected, it can be stained easily,
and its fire-resistance may be reduced.


Cleaning the Lap/Shoulder Belt
We b b i n g
Clean the webbing with a mild soap
solution recommended for upholstery or
carpets. Follow instructions. Don
’t bleach
or dye the webbing; this may weaken it.
After cleaning the belts, thoroughly dry
the belt webbing and make sure there is
no remaining moisture before retracting
them.
Interior Care
Use only recommended cleaners and
procedures. Others may affect
appearance and fire-resistance.
Damaged Seat Belt:
Using damaged seat belts is
dangerous. In a collision, damaged
belts cannot provide adequate
protection. Have your Authorized
Mazda Dealer replace damaged belts
immediately.
CAUTION
WARNING
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8-49
Maintenance and Care
Appearance Care
Form No. 8Q42-EA-01F

Cleaning the Window Interiors
If the windows become covered with an
oily, greasy, or waxy film, clean them
with glass cleaner. Follow the directions
on the container.
Don ’t scrape or scratch the inside of
the rear window. You may damage the
rear window defroster grid.
CAUTION
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9-1
Form No. 8Q42-EA-01F
9Customer Information
Important consumer information including warranties and add-on equipment.
Customer Assistance ................................................................... 9- 2
Customer Assistance (U.S.A.) ................................................. 9- 2
Customer Assistance (Canada) ................................................ 9- 3
Customer Assistance (Puerto Rico) ......................................... 9- 6
Mazda Importer/Distributors .................................................... 9- 7
Importer/Distributor ................................................................ 9- 7
Distributor in Each Area .......................................................... 9- 7
Warranty ...................................................................................... 9- 8
Warranties for Your Mazda ...................................................... 9- 8
Outside the United States and Canada .................................... 9- 9
Add-On Non-Genuine Parts and Accessories ......................... 9-10
Cell Phones .............................................................................. 9-11
Uniform Tire Quality Grading System (UTQGS) .................... 9-12
Uniform Tire Quality Grading System (UTQGS) ................... 9-12
Reporting Safety Defects ............................................................ 9-14
Reporting Safety Defects ......................................................... 9-14
Service Publications .................................................................... 9-15
Service Publications ................................................................ 9-15
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9-2
Customer Information
Form No. 8Q42-EA-01F
Customer Assistance
Your complete and permanent satisfaction is our business. We are here to serve you. All
Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle
in top condition.
If you have any questions or recommendations for improvement regarding the service of
your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take
the following steps:

STEP 1: Contact Your Mazda Dealer
Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to
address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS,
SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL
MANAGER of the dealership or the OWNER.

STEP 2: Call the Mazda National Customer Assistance Center #800
If for any reason you feel the need for further assistance after contacting your dealership
management, call Mazda North American Operations
’ Customer Assistance Center toll-
free at: 1 (800) 222-5500
In order to serve you efficiently and effectively, please help us by providing the following
information:
1. Your name, address, and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver ’s side corner of the dash)
4. Purchase date and current mileage
5. Your dealer ’s name and location
6. Your question (s)
If you would like to write a letter, please address it to the following, Attn: Customer
Assistance, which corresponds with your state:
This way, we can be sure to respond to you as efficiently as possible. That is our goal.
If you live outside the U.S.A., please contact your nearest Mazda Distributor.
Customer Assistance (U.S.A.)
REGIONAL OFFICE AREAS COVERED
Mazda North American Operations 7755 Irvine Center DriveIrvine, CA 92618-2922
P.O. Box 19734
Irvine, CA 92623-9734 All states
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9-3
Customer Information
Customer Assistance
Form No. 8Q42-EA-01F

Satisfaction Review Process
Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized
Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In
our experience, any questions, problems, or complaints regarding the operation of your
Mazda or any other general service transactions are most effectively resolved by your
dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal
dealership procedures, we recommend that you take the following steps:

STEP 1 Contact the Mazda Dealer
Discuss the matter with a member of dealership management. If the Service Manager has
already reviewed your concerns, contact the owner of the dealership or its General
Manager.

STEP 2 Contact the Mazda Regional Office
If you feel that you still require assistance, ask the dealer Service Manager to arrange for
you to meet the local Mazda Service Representative. If more expedient, contact Mazda
Canada Inc.Regional Office nearest you for such arrangements. Regional Office address
and phone numbers are shown (page 9-5).

STEP 3 Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda
Canada Inc., 305 Milner Avenue, Suite 400 Scarborough, Ontario M1B 3V4 Canada TEL:
1 (800) 263-4680.
Provide the Department with the following information:
1. Your name, address and telephone number
2. Year and model of vehicle
3. Vehicle Identification Number (VIN). Refer to the "Vehicle Identification Labels" page
of section 10 of this manual for the location of the VIN.
4. Purchase date
5. Present odometer reading
6. Your dealer’ s name and location
7. The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review
the case to determine if everything possible has been done to ensure your satisfaction.
Customer Assistance (Canada)
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9-4
Customer Information
Customer Assistance
Form No. 8Q42-EA-01F
Please recognize that the resolution of service problems in most cases requires the use of
your Mazda dealer’s service facilities, personnel and equipment. We urge you to follow the
above three steps in sequence therefore for most effective results.

Mediation/Arbitration Program
Occasionally a customer concern cannot be resolved through Mazda
’s Customer
Satisfaction Program. If after exhausting the procedures in this manual your concern is still
not resolved, you have another option.
Mazda Canada Inc. participates in an arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your
concern may be reviewed and resolved by an independent third party through binding
arbitration.
Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.
Mazda ’s participation in CAMVAP makes a valuable contribution to our achieving that
goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the
award is binding on both you and Mazda Canada Inc.

Canadian Motor Vehicle Arbitration Plan (CAMVAP)
If a specific item of concern arises, where a solution cannot be reached between an owner,
Mazda, and/or one of it
’s dealers (that all parties cannot agree upon), the owner may wish
to use the services offered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling
and preparing for their arbitration hearings. However, before you can proceed with
CAMVAP you must follow your Mazda dispute resolution process as outlined previously.
CAMVAP is fully implemented in all provinces and territories, except Quebec.
Consumers wishing to obtain further information about the Program can obtain an
information booklet from your dealer, the Provincial Administrator or the Canadian Motor
Vehicle Arbitration Plan Office at the following address or telephone number.
Canadian Motor Vehicle Arbitration Office
235 Yorkland Boulevard, suite 300
North York, Ontario
M2J 4Y8
1 (800) 207-0685
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