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246 Owner Assistance
Your satisfaction and goodwill are
important to your Honda dealer
and to us, American Honda Motor
Co., Inc. Honda dealership
personnel are trained
professionals. They should be
able to answer all your questions.
If you encounter a problem that
your dealership does not solve to
your satisfaction, please discuss it
with the dealership’s
management. The Service
Manager or General Manager can
help. Almost all problems are
solved in this way.
If you are dissatisfied with the
decision made by the dealership’s
management, contact your Honda
Consumer Affairs Department.
American Honda Motor Co., Inc.
Honda Consumer Affairs Dept.
1919 Torrance Boulevard
Mail Stop 500-2C-7D
Torrance, California 90501-2746
(800) 999-1009 When you call or write, please
give us this information:
1.
Your name, address and
telephone number
2. Vehicle Identification Number
(see page 232)
3. The name and address of the dealer who services your
vehicle
4. Date of purchase
5. Mileage on your vehicle
6. Name and address of the dealer who sold you the
vehicle
7. A detailed description of the problem
Customer Relations Information
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247Owner Assistance
Your new Honda is covered by
these warranties:
New Vehicle Limited Warranty
–
Covers your new vehicle, except
for the battery, emissions control
systems and accessories, against
defects in materials and
workmanship.
Emission Control Systems
Defects Warranty and Emissions
Performance Warranty
These
two warranties cover your
vehicle’ s emission control
systems. Time, mileage, and
coverage are conditional. Please
read the warranty manual for
exact information.
Original Equipment Battery
Limited Warranty
This
warranty gives up to 100% credit
toward a replacement battery. Seat Belt Limited Warranty
A seat belt that fails to function
properly is covered for the useful
life of the vehicle.
Rust Perforation Limited
Warranty
All exterior body
panels are covered for rust-through
from the inside for the specified
time period with no mileage limit.
Accessory Limited Warranty
Genuine Honda Accessories are
covered under this warranty. Time
and mileage limits depend on the
type of accessory and other
factors. Please read your warranty
manual for details.
Replacement Parts Limited
Warranty
– Covers all Genuine
Honda replacement parts against
defects in materials and
workmanship. Replacement Battery Limited
Warranty
Provides prorated
coverage for a replacement
battery purchased from a Honda
dealer.
Replacement Muffler Lifetime
Limited Warranty
– Provides
coverage for as long as the
purchaser of the muffler owns
the vehicle.
Restrictions and exclusions apply
to all these warranties. Please read
the 2002 Honda Warranty booklet
that came with your vehicle for
precise information on warranty
coverages. Your Honda ’s original
tires are covered by their
manufacturer. Tire warranty
information is in a separate
booklet.
Warranty Coverages
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248Owner Assistance
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(
NHTSA) in addition to notifying
American Honda Motor Co., Inc.
If
NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or American
Honda Motor Co., Inc. To contact
NHTSA, you may
either call the Auto Safety Hotline
toll free at 1-800-424-9393 (or
202-366-0123 in the Washington,
D.C. area) or write to:
NHTSA
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from the Hotline. The burning of gasoline in your
vehicle’
s engine produces several
by-products. Some of these are
carbon monoxide (
CO), oxides of
nitrogen (
NOx), and hydrocarbons
(
HC). Gasoline evaporating from
the tank also produces
hydrocarbons. Controlling the
production of
NOx, CO, and HC is
important to the environment.
Under certain conditions of
sunlight and climate,
NOx and HC
react to form photochemical
“smog.” Carbon monoxide does
not contribute to smog creation,
but it is a poisonous gas.
The Clean Air Act
The United States Clean Air Act
sets standards for automobile
emissions. It also requires that
automobile manufacturers explain
to owners how their emissions
controls work and what to do to
Emissions ControlsReporting Safety Defects
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249Owner Assistance
maintain
them. This section
summarizes how the emissions
controls work. Scheduled
maintenance is on page 204.
Crankcase Emissions
Control System
Your vehicle has a Positive
Crankcase Ventilation System.
This keeps gasses that build up in
the engine ’s crankcase from going
into the atmosphere. The Positive
Crankcase Ventilation valve routes
them from the crankcase back to
the intake manifold. They are then
drawn into the engine and burned.
Evaporative Emissions
Control System
As gasoline evaporates in the fuel
tank, an evaporative emission
control canister filled with
charcoal adsorbs the vapor. It is
stored in this canister while the engine is off. After the engine is
started and warmed up, the vapor
is drawn into the engine and
burned during driving.
Onboard Refueling Vapor
Recovery
The Onboard Refueling Vapor
Recovery (ORVR) system captures
the fuel vapors during refueling.
The vapors are adsorbed in a
canister filled with activated
carbon. While driving, the fuel
vapors are drawn into the engine
and burned off.
Exhaust Emissions Controls
The exhaust emission controls
include four systems: Fuel
Injection, Ignition Timing Control,
Exhaust Gas Recirculation, and
Three-Way Catalytic Converter.
These four systems work together
to control the engine
’s combustion and minimize the amount of HC,
CO, and NOx that comes out the
tailpipe. The exhaust emission
control systems are separate from
the crankcase and evaporative
emission control systems.
Fuel Injection System
The Fuel Injection System uses
sequential multiport fuel injection.
It has three subsystems: Air
Intake, Engine Control, and Fuel
Control. The Engine Control
Module (
ECM) uses various
sensors to determine how much
air is going into the engine. It then
controls how much fuel to inject
under all operating conditions.
Ignition Timing Control System
This system constantly adjusts the
ignition timing, reducing the amount
of HC, CO and NOx produced.
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250Owner Assistance
Exhaust Gas Recirculation (EGR)
System
The Exhaust Gas Recirculation
(
EGR) system takes some of the
exhaust gas and routes it back into
the intake manifold. Adding
exhaust gas to the air/fuel mixture
reduces the amount of NOx
produced when the fuel is burned.
Three-Way Catalytic Converter
The Three-Way Catalytic
Converter is in the exhaust
system. Through chemical
reactions, it converts HC, CO, and
NOx in the engine’ s exhaust to
carbon dioxide (CO
2), dinitrogen
(N
2), and water vapor. Replacement Parts
The emissions control systems are
designed and certified to work
together in reducing emissions to
levels that comply with the Clean
Air Act. To make sure the
emissions remain low, you should
use only new Honda genuine
replacement parts or their
equivalent for repairs. Using
lower quality parts may increase
the emissions from your vehicle.
The emissions control systems are
covered by warranties separate
from the rest of your vehicle.
Read your warranty manual for
more information.
The tires on your vehicle meet all
U.S. Federal Safety
Requirements. All tires are also
graded for treadwear, traction, and
temperature performance
according to Department of
Transportation (
DOT) standards.
The following explains these
gradings.
Uniform Tire Quality
Grading
Quality grades can be found
where applicable on the tire
sidewall between the tread
shoulder and the maximum
section width. For example:
Treadwear 200
Traction AA
Temperature A
All passenger car tires must
conform to Federal Safety
Requirements in addition to these
grades.
DOT Tire
Quality Grading
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251Owner Assistance
Treadwear
The treadwear grade is a
comparative rating based on the
wear rate of the tire when tested
under controlled conditions on a
specified government test course.
For example, a tire graded 150
would wear one-and-a-half
(1-1/2) times as well on the
government course as a tire
graded 100. The relative
performance of tires depends
upon the actual conditions of their
use, however, and may depart
significantly from the norm due to
variation in driving habits, service
practices and differences in road
characteristics and climate.
Traction – AA, A, B, C
The traction grades from highest
to lowest are AA, A, B, and C.
Those grades represent the tire’sability to stop on wet pavement as
measured under controlled
conditions on specified
government test surfaces of
asphalt and concrete. A tire
marked C may have poor traction
performance.
Warning: The traction grade
assigned to this tire is based on
straight-ahead braking traction
tests, and does not include
acceleration, cornering,
hydroplaning, or peak traction
characteristics.
Temperature – A, B, C
The temperature grades are A (the
highest), B and C, representing
the tire’
s resistance to the
generation of heat and its ability
to dissipate heat when tested
under controlled conditions on a specified indoor laboratory test
wheel. Sustained high temperature
can cause the material of the tire
to degenerate and reduce tire life
and excessive temperature can
lead to sudden tire failure. The
grade C corresponds to a level of
performance which all vehicle
tires must meet under the Federal
Motor Vehicle Safety Standard
No. 109. Grades B and A
represent higher levels of
performance on the laboratory test
wheel than the minimum required
by law.
Warning: The temperature grade
for this tire is established for a tire
that is properly inflated and not
overloaded. Excessive speed,
underinflation, or excessive
loading either separately or in
combination, can cause heat
build-up and possible tire failure.
Page 255 of 294
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253
Purchasing Factory-Authorized Manuals
The following publications covering the operation and
servicing of your vehicle can be obtained from Helm
Incorporated, either by filling out the form or, for
credit card holders, by calling toll free. For manuals
prior to the year shown below, contact Helm
Incorporated, P.O. Box 07280, Detroit, MI 48207 or
call 1-800-782-4356.
Publication
Form
NumberForm DescriptionPrice
Each *
61S3L082002 Passport Service Manual$68.00
61S3L092002 Passport Fuel & Emissions
Supplement$35.00
61S3L08EL2000–02 Passport Electrical
Troubleshooting Manual$48.00
31S3L6402002 Passport Owner’s Manual**$34.00
HON-ROrder form for previous years –
Indicate year and model desired.FREE
* Prices are subject to change without notice and without incurring obligation.
**Includes Off-Road Driving Information
ORDER TOLL FREE: 1-800-782-4356
(NOTE: For Credit Card Holder Orders Only)
Monday – Friday 8:00 a.m. – 6:00 p.m. EST
MINIMUM CREDIT CARD PURCHASE $10.00
OR
By completing this form you can order the materials
desired. You can pay by check or money order or charge
to your credit card. Mail to Helm, Incorporated at the
address shown on the back of the order form.
PUBLICATION FORMVEHICLE MODELQTYPRICETOTALPUBLICATION FORMNUMBERNAMEYEARQTY.PRICE EACH*TOTALPRICE
*Prices are subject to change withoutTOTAL MATERIAL*Prices are subject to change without
notice and without incurring obligation.
O d il d ithi 10 d
MICH. PURCHASES ADD
6% SALES TAX
Orders are mailed within 10 days.Pleaseallow adequate time for delivery.HANDLING CHARGE$6.00Please allow adequate time for delivery.GRAND TOTAL
Authorized Manuals