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IF YOU HAVE A SERVICE CONCERN, PLEASE FOLLOW THESE
STEPS:
1. Call our Motor Home Customer Assistance Center(1–800–444–3311)
which is available 24 hrs/day. If inspections or repairs are required let the
assistance center make an appointment for you at the most appropriate
repair location in your area. Please have the following information ready
before you call:
•Vehicle Identification Number
•Current Mileage
•A Summary of Your Concern
2. When you arrive at the repair location explain your concern fully to
the service writer. If your concern is resolved please contact
(1–800–444–3311)and advice them accordingly. If not...
3. Ask to see the Service Manager and review your concern with him. If
you are still not satisfied...
4. Contact(1–800–444–3311)and our Motor Home Customer
Assistance Center will assist you and or the repair location as needed.
Customer assistance
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CLEANING THE WHEELS
Wash with the same detergent as the body of your vehicle. Do not use
acid-based or alcohol-based wheel cleaners, steel wool, fuel or strong
detergents. Never use abrasives that will damage the finish of special
wheel surfaces. Use a tar remover to remove grease and tar.
The brushes used in some automatic car washes may damage the finish
on your wheels. Before going to a car wash, find out if the brushes are
abrasive.
CLEANING THE ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
•The engine must be cool to the touch before spraying with water.
•Never spray a hot engine with cold water, as damage to the
engine block or engine components may occur.
•Use caution when using a self-serve power washer (1000psi maximum
pressure) to clean the engine, as the high-pressure fluid could
penetrate the sealed parts and cause damage.
•Never apply anything to any exposed belts in the engine
compartment, including the belt dressing.
For general cleaning of the engine and engine compartment, spray
Engine Shampoo and Degreaser (F4AZ-19A536–A) on all parts that
require cleaning and pressure rinse the area with cool water.
•Never wash or rinse the engine while it is running; water in the
running engine may cause internal damage.
UNDERBODY
Flush the complete underside of vehicle frequently. Keep body drain
holes unplugged. Inspect for road damage.
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SERVICE RECOMMENDATIONS
To help you service your vehicle:
•We highlight do-it-yourself items in the engine compartment for easy
location.
•We provide a scheduled maintenance guide which makes tracking
routine service easy.
If your vehicle requires professional service, your dealership can provide
the necessary parts and service. Check yourWarranty Guideto find out
which parts and services are covered.
Use only recommended fuels, lubricants, fluids and service parts
conforming to specifications. Motorcraft parts are designed and built to
provide the best performance in your vehicle.
PRECAUTIONS WHEN SERVICING YOUR VEHICLE
Be especially careful when inspecting or servicing your vehicle.
•Do not work on a hot engine.
•When the engine is running, make sure that loose clothing, jewelry or
long hair does not get caught up in moving parts.
•Do not work on a vehicle with the engine running in an enclosed
space, unless you are sure you have enough ventilation.
•Keep all lit cigarettes, open flames and other lit material away from
the battery and all fuel related parts.
If you disconnect the battery, the engine must “relearn” its idle
conditions before your vehicle will drive properly, as explained inBattery
in this chapter.
Working with the engine off
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Turn off the engine and remove the key.
3. Block the wheels to prevent the vehicle from moving unexpectedly.
Working with the engine on
1. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
2. Block the wheels to prevent the vehicle from moving unexpectedly.
Note:Do not start your engine with the air cleaner removed and do not
remove it while the engine is running.
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IDENTIFYING COMPONENTS IN THE ENGINE COMPARTMENT
6.8L V10 engine
1. Engine coolant reservoir
2. Engine oil filler cap
3. Automatic transmission fluid dipstick
4. Power distribution box
5. Engine oil dipstick
6. Air filter assembly
7. Brake fluid reservoir
8. Power steering fluid reservoir
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ENGINE OIL
Checking the engine oil
Refer to the scheduled maintenance guide for the appropriate intervals
for checking the engine oil.
1. Make sure the vehicle is on level ground.
2. Turn the engine off and wait a few minutes for the oil to drain into the
oil pan.
3. Set the parking brake and ensure the gearshift is securely latched in P
(Park).
4. Open the hood. Protect yourself from engine heat.
5. Locate and carefully remove the
engine oil level indicator (dipstick).
6. Wipe the indicator clean. Insert the indicator fully, then remove it
again.
•If the oil level isbetween the MIN and MAX marks,the oil level is
acceptable.DO NOT ADD OIL.
•If the oil level is below the MIN mark, add enough oil to raise the level
within the MIN-MAX range.
•Oil levels above the MAX mark may cause engine damage. Some oil
must be removed from the engine by a service technician.
7. Put the indicator back in and ensure it is fully seated.
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Adding engine oil
1. Check the engine oil. For instructions, refer toChecking the engine
oilin this chapter.
2. If the engine oil level is not within the MIN and MAX ranges, add only
certified engine oil of the recommended viscosity. Remove the engine oil
filler cap and use a funnel to pour the engine oil into the opening.
3. Recheck the engine oil level. Make sure the oil level is not above the
MAX mark on the engine oil level indicator (dipstick).
4. Install the indicator and ensure it is fully seated.
5. Fully install the engine oil filler cap by turning the filler cap clockwise
until three clicks can be heard.
To avoid possible oil loss, DO NOT operate the vehicle with the
engine oil level indicator and/or the engine oil filler cap removed.
Engine oil and filter recommendations
Look for this certification
trademark.
SAE 5W-20 engine oil is recommended.
Only use oils “Certified For Gasoline Engines” by the American
Petroleum Institute (API). Use Motorcraft or an equivalent oil meeting
Ford specification WSS-M2C153–H.SAE 5W-20 oil provides optimum
fuel economy and durability performance meeting all
requirements for your vehicle’s engine.
Do not use supplemental engine oil additives, oil treatments or engine
treatments. They are unnecessary and could, under certain conditions,
lead to engine damage which is not covered by your warranty.
Change your engine oil and filter according to the appropriate schedule
listed in the scheduled maintenance guide.
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Ford production and aftermarket (Motorcraft) oil filters are designed for
added engine protection and long life. If a replacement oil filter is used
that does not meet Ford material and design specifications, start-up
engine noises or knock may be experienced.
It is recommended you use the appropriate Motorcraft oil filter (or
another brand meeting Ford specifications) for your engine application.
BATTERY
Your vehicle is equipped with a
Motorcraft maintenance-free battery
which normally does not require
additional water during its life of
service.
However, for severe usage or in high temperature climates, check the
battery electrolyte level. Refer to the scheduled maintenance guide for
the service interval schedules.
Keep the electrolyte level in each cell up to the “level indicator”.
Do not overfill the battery cells.
If the electrolyte level in the battery is low, you can add plain tap water
to the battery, as long as you do not use hard water (water with a high
mineral or alkali content). If possible, however, try to only fill the battery
cells with distilled water. If the battery needs water often, have the
charging system checked.
If your battery has a cover/shield, make sure it is reinstalled
after the battery has been cleaned or replaced.
For longer, trouble-free operation, keep the top of the battery clean and
dry. Also, make certain the battery cables are always tightly fastened to
the battery terminals.
If you see any corrosion on the battery or terminals, remove the cables
from the terminals and clean with a wire brush. You can neutralize the
acid with a solution of baking soda and water.
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Batteries normally produce explosive gases which can cause
personal injury. Therefore, do not allow flames, sparks or lighted
substances to come near the battery. When working near the battery,
always shield your face and protect your eyes. Always provide proper
ventilation.
When lifting a plastic-cased battery, excessive pressure on the
end walls could cause acid to flow through the vent caps,
resulting in personal injury and/or damage to the vehicle or battery.
Lift the battery with a battery carrier or with your hands on opposite
corners.
Keep batteries out of reach of children. Batteries contain sulfuric
acid. Avoid contact with skin, eyes or clothing. Shield your eyes
when working near the battery to protect against possible splashing of
acid solution. In case of acid contact with skin or eyes, flush
immediately with water for a minimum of 15 minutes and get prompt
medical attention. If acid is swallowed, call a physician immediately.
Battery posts, terminals and related accessories contain lead and
lead compounds.Wash hands after handling.
To account for customer driving habits and conditions, your automatic
transmission (4R100) electronically controls the shift quality by using an
adaptive learning strategy. The adaptive learning strategy is maintained
by power from the battery. When the battery is disconnected or a new
battery is installed, the transmission must relearn its adaptive strategy.
Optimal shifting will resume within a few hundred kilometers (miles) of
operation.
If the shift quality does not improve within a few hundred
kilometers (miles) of operation, or if the downshifts and other
throttle conditions do not function normally or after a long
deceleration period, see your dealer or a qualified service
technician as soon as possible.
Because your vehicle’s engine is also electronically controlled by a
computer, some control conditions are maintained by power from the
battery. When the battery is disconnected or a new battery is installed,
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