Page 215 of 288

WINDSHIELD WASHER FLUID
Washer fluid
Check the washer fluid whenever
you stop for fuel. The reservoir is
highlighted with a
symbol.
If the level is low, add enough fluid
to fill the reservoir. In very cold
weather, do not fill the reservoir all
the way.
Only use a washer fluid that meets Ford specification. Refer to
Lubricant specificationsin theCapacities and specificationschapter.
State or local regulations on volatile organic compounds may restrict the
use of methanol, a common windshield washer antifreeze additive.
Washer fluids containing non-methanol antifreeze agents should be used
only if they provide cold weather protection without damaging the
vehicle's paint finish, wiper blades or washer system.
Do not put washer fluid in the engine coolant reservoir. Washer
fluid placed in the cooling system may harm engine and cooling
system components.
Checking and adding washer fluid for the liftgate
Washer fluid for the liftgate is supplied by the same reservoir as the
windshield.
ENGINE COOLANT
Checking engine coolant
The concentration and level of engine coolant should be checked at the
mileage intervals listed in the scheduled maintenance guide. The coolant
concentration should be maintained at 50/50 coolant and water, which
Maintenance and care
215
Page 268 of 288

Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
268
Page 280 of 288

lubrication
specifications ..................259, 261
refill capacities ........................258
service points ..........................210
starting after a collision .........186
Engine block heater .................165
Engine oil ..................................211
change oil soon warning,
message center .......................211
checking and adding ..............211
dipstick ....................................211
filter, specifications ........213, 257
recommendations ...................213
refill capacities ........................258
specifications ..................259, 261
Exhaust fumes ..........................166
F
Floor mats .................................101
Fluid capacities .........................258
Fuel ............................................236
calculating
fuel economy ....................25, 240
cap .....................................12, 238
capacity ...................................258
choosing the right fuel ...........238
comparisons with EPA fuel
economy estimates .................243
detergent in fuel .....................240
filling your vehicle
with fuel ..................236, 238, 240
filter, specifications ........240, 257
fuel pump shut-off switch .....186
gauge .........................................15
improving fuel economy ........240
low fuel warning light ................8
octane rating ...................239, 261
quality ......................................239
running out of fuel .................240safety information relating
to automotive fuels ................236
Fuses ..................................187±188
G
Garage door opener ..............90, 97
Gas cap (see Fuel cap) ......12, 238
Gas mileage
(see Fuel economy) .................240
Gauges .........................................14
engine coolant temperature
gauge .........................................16
fuel gauge ..................................15
odometer ...................................16
speedometer .............................15
tachometer ................................15
trip odometer ............................16
GAWR
(Gross Axle Weight Rating) .....178
calculating ...............................180
definition .................................178
driving with a heavy load ......178
location ....................................178
GVWR (Gross
Vehicle Weight Rating) .............178
calculating .......................178, 180
definition .................................178
driving with a heavy load ......178
location ....................................178
H
Hazard flashers .........................186
Head restraints .................119, 122
Headlamps ...................................27
aiming ..............................250±251
autolamp system .......................29
bulb specifications ..................250
Index
280