2000 FORD EXCURSION service

MOTORCRAFT PART NUMBERS
Component* 5.4L V8 engine 6.8L V10 engine
Air filter element FA-1634 FA-1634
Fuel filter FG-986B FG-986B
Oil filter FL-820-S FL-820-S
PCV valve EV-233 EV-233
Battery BXT-65-750 BXT-65-750
Spark plugs-platinum** AWSF-22E AWSF-22E
*Refer to the7.3 Liter Power Stroke Direct Injection Turbo Diesel
Owner's Guide Supplementfor Motorcraft diesel engine service part
numbers.
**Refer to Vehicle Emissions Control Information (VECI) decal for spark
plug gap information.
REFILL CAPACITIES
FluidFord Part
NameApplication Capacity
Front axle Motorcraft SAE
75W-90
Premium 4x4
Front Axle
Lubricant4X4 vehicles 1.8L (3.8 pints)
Rear axle
1Motorcraft SAE
75W-140
Synthetic Rear
Axle LubricantAll 3.3L (6.9 pints)2
Brake fluid High
Performance
DOT 3 Motor
Vehicle Brake
FluidAll Fill to line on
reservoir
Engine coolant-
Gasoline engines
3
Premium Engine
Coolant5.4L V8 engine 25L
(26.4 quarts)4
6.8L V10 engine 27.0L
(28.5 quarts)4
Capacities and specifications
204

FluidFord Part
NameApplication Capacity
Engine
coolant-Diesel
engineRefer to your 7.3L Diesel Supplement
Engine oil
(includes filter
change)-Gasoline
enginesMotorcraft SAE
5W-30 Super
Premium Motor
OilAll 5.7L
(6.0 quarts)
Engine oil
(includes filter
change)-Diesel
engineRefer to your 7.3L Diesel Supplement
Fuel tank N/A All 166.6L
(44.0 gallons)
Power steering
fluidMotorcraft
MERCONtAT FAll Fill to line on
dipstick
Transfer case
fluid (if
equipped)Motorcraft
MERCONtAT F4x4 vehicles 1.9L
(2.0 quarts)
Transmission
fluid
5Motorcraft
MERCONtAT F4x2 vehicles 16.1L
(17.1 quarts)6
4x4 vehicles 16.7L
(17.7 quarts)6
Windshield
washer fluidUltra-Clear
Windshield
Washer
ConcentrateAll 4.2L
(1.1 gallons)
1Your vehicle's rear axle is filled with a synthetic lubricant. Axle
lubricant quantities should not need to be checked unless a leak is
suspected, service is required or the axle assembly has been submerged
in water. The axle lubricant should be changed any time the rear axle
has been submerged in water.
2Add 236 ml (8 oz.) of Additive Friction Modifier C8AZ-19B546-A or
equivalent meeting Ford Specification EST-M2C118-A for complete refill
of Traction-Lok axles.
Capacities and specifications
205

Service refill capacities are determined by filling the rear axle to the
bottom of the filler hole with the specified lubricant.
3Use Ford Premium Engine Coolant (green in color). DO NOT USE Ford
Extended Life Engine Coolant (orange in color). Refer toAdding engine
coolant, in the Maintenance and Care chapter.
4If equipped with auxiliary rear heater, add an additional 1.4 L (1.5
quarts).
5Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. Check the container to verify the fluid being added is of the
correct type. Refer to your scheduled maintenance guide to determine
the correct service interval.
Some transmission fluids may be labeled as dual usage, such as
MERCONtand MERCONtV. These dual usage fluids are not to be used
in an automatic transmission that requires use of the MERCONttype
fluid. However, these dual usage fluids may be used in transmissions that
require the MERCONtV type fluid.
MERCONtand MERCONtV type fluids are not interchangeable.
DO NOT mix MERCONtand MERCONtV. Use of a transmission
fluid that indicates dual usage (MERCONtand MERCONtV) in
an automatic transmission application requiring MERCONtmay
cause transmission damage. Use of any fluid other than the
recommended fluid may cause transmission damage.
6Indicates only approximate dry-fill capacity. Some applications may
vary based on cooler size and if equipped with an in-tank cooler. The
amount of transmission fluid and fluid level should be set by the
indication on the dipstick's normal operating range.
Capacities and specifications
206

ItemFord part
name or
equivalentFord part
numberFord
specification
Hinges, latches,
striker plates,
fuel filler door
hinge and seat
tracksMulti-Purpose
GreaseDOAZ-19584-AA
or
F5AZ-19G209-AAESB-M1C93-B or
ESR-M1C159-A
Transmission
/steering/parking
brake linkages
and pivots,
brake pedal
shaftPremium
Long-Life GreaseXG-1-C or
XG-1-KESA-M1C75-B
Power steering
fluid and
transfer case
fluid (if
equipped)Motorcraft
MERCONtAT FXT-2-QDX MERCONt
Automatic
transmission
2Motorcraft
MERCONtAT FXT-2-QDX MERCONt
Windshield
washer fluidUltra-clear
Windshield
Washer
ConcentrateC9AZ-19550-AC ESR-M17P5-A
1Add 236 ml (8 oz.) of Additive Friction Modifier C8AZ-19B546-A or
equivalent meeting Ford specification EST-M2C118-A for complete refill
of Traction-Lok axles. Ford design rear axles contain a synthetic
lubricant that does not require changing unless the axle has been
submerged in water.
2Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. Check the container to verify the fluid being added is of the
correct type. Refer to your scheduled maintenance guide to determine
the correct service interval.
Capacities and specifications
208

Ford Extended Service Plan
You can get more protection for your new car or light truck by
purchasing Ford Extended Service Plan (Ford ESP) coverage. Ford ESP
is an optional service contract which is backed by Ford Motor Company
or Ford Motor Service Company (in the U.S.) and Ford of Canada (in
Canada). It provides the following:
²benefits during the warranty period depending on the plan you
purchase (such as: reimbursement for rentals; coverage for certain
maintenance and wear items)
²protection against repair costs after your Bumper to Bumper Warranty
expires
You may purchase Ford ESP from any participating Ford and Lincoln
Mercury and Ford of Canada dealer. There are several plans available in
various time, distance and deductible combinations which can be tailored
to fit your own driving needs. Ford ESP also offers reimbursement
benefits for towing and rental coverage. (In Hawaii, rules vary. See your
dealer for details.)
When you buy Ford ESP, you receive Peace-of-Mind protection
throughout the United States and Canada, provided by a network of
more than 5,000 participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended Service Plan at the
time of purchasing your vehicle, you may still be eligible. Please contact
your dealer for further information. Since this information is subject to
change, please ask your dealer for complete details about Ford Extended
Service Plan coverage options.
Getting the service you need
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. When you need warranty repairs your selling dealer
would like you to return to it for that service, but you may also take your
vehicle to another Ford Motor Company or Ford of Canada dealership
authorized for warranty repairs. Certain warranty repairs require special
training though, so not all dealers are authorized to perform all warranty
repairs. That means that depending on the warranty repair needed, the
vehicle may need to be taken to another dealer. If a particular dealership
can not assist you, then contact the Customer Assistance Center.
Customer assistance
212

If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Assistance Center.
Ford Motor Company and Ford of Canada dealerships also carry quality
parts and accessories, providing you with equipment reliability.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Assistance Center to find an authorized dealership to
help you. In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
Customer assistance
213

If you own a Lincoln vehicle and are away from home when your vehicle
needs service, or if you need more help than the dealership could
provide, after following the steps described above, contact the Ford
Customer Assistance Center to find an authorized dealership to help you.
In the United States:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-521-4140
(TDD for the hearing impaired: 1-800-232-5952)
In Canada:
Customer Assistance Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)
In order to help you service your Ford or Lincoln Mercury vehicle, please
have the following information available when contacting a Customer
Assistance Center:
²Your telephone number (home and business)
²The name of the dealer and the city where the dealership is located
²The year and make of your vehicle
²The date of vehicle purchase
²The current odometer reading
²The vehicle identification number (VIN)
If you still have a complaint involving a warranty dispute, you may wish
to contact the Dispute Settlement Board (U.S.) or the Canadian Motor
Vehicle Arbitration Plan (CAMVAP), available in all of Canada (except
Quebec).
In some states (in the U.S.) you must directly notify Ford in writing
before pursuing remedies under your state's warranty laws. Ford is also
allowed a final repair attempt in some states.
In the United States, a warranty dispute must be submitted to the
Dispute Settlement Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before pursuing
Customer assistance
214

replacement or repurchase remedies provided by certain state laws. This
dispute handling procedure is not required prior to enforcing state
created rights or other rights which are independent of the
Magnuson-Moss Warranty Act or state replacement or repurchase laws.
THE DISPUTE SETTLEMENT BOARD (U.S. only)
The Dispute Settlement Board is:
²an independent, third-party arbitration program for warranty disputes
²available free to owners and lessees of qualifying Ford Motor Company
vehicles
The Dispute Settlement Board may not be available in all states. Ford
Motor Company reserves the right to change eligibility limitations, modify
procedures and/or to discontinue this service without notice and without
incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle performance as designed
concerns on Ford and Lincoln Mercury cars and Ford and Lincoln
Mercury light trucks which are within the terms of any applicable written
new vehicle warranty are eligible for review, except those involving:
²a non-Ford product
²a non-Ford dealership
²sales disputes between customer and dealer except those associated
with warranty repairs or concerns with the vehicle's performance as
designed
²a request for reimbursement of consequential expenses unless a
service or product concern is being reviewed
²items not covered by the New Vehicle Limited Warranty (including
maintenance and wear items)
²alleged personal injury/property damage claims
²cases currently in litigation
²vehicles not used primarily for family, personal or household purposes
(except in states where the Dispute Settlement Board is required to
review commercial vehicles)
²vehicles with non-U.S. warranties
Customer assistance
215