Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
216
Engine block heater .................110
Engine oil ..................................160
checking and adding ..............160
dipstick ....................................160
filter, specifications ........162, 204
recommendations ...................162
refill capacities ........................204
specifications ..................207, 209
Exhaust fumes ..........................111
F
Fail safe cooling ........................170
Fluid capacities .........................204
Four-Wheel Drive vehicles..13, 119
control trac ...............................19
description ..............................121
driving off road .......................123
electronic shift ..........19, 120±121
indicator light ...................12, 120
preparing to drive your
vehicle .....................................115
Fuel ............................................185
calculating fuel economy .......189
cap ...........................................188
capacity ...................................204
choosing the right fuel ...........187
comparisons with EPA fuel
economy estimates .................192
detergent in fuel .....................188
filling your vehicle
with fuel ..................185, 188±189
filter, specifications ........189, 204
fuel pump shut-off switch .....137
gauge .........................................15
improving fuel economy ........189
low fuel warning light ................8
octane rating ...................187, 209
quality ......................................187
running out of fuel .................188safety information relating to
automotive fuels .....................185
Fuses ..................................138±139
G
Garage door opener ....................56
Gas cap (see Fuel cap) ............188
Gas mileage
(see Fuel economy) .................189
Gauges .........................................14
battery voltage gauge ...............17
engine coolant temperature
gauge .........................................15
engine oil pressure gauge ........17
fuel gauge ..................................15
odometer ...................................16
speedometer .............................15
tachometer ................................17
trip odometer ............................16
GAWR (Gross
Axle Weight Rating) .................125
calculating ...............................127
definition .................................125
driving with a heavy load ......125
location ....................................125
GVWR (Gross
Vehicle Weight Rating) .............125
calculating .......................125, 127
definition .................................125
driving with a heavy load ......125
location ....................................125
H
Hazard flashers .........................137
Head restraints ...........................77
Headlamps ...................................18
aiming ......................................199
Index
227
