2000 FORD EXCURSION service

Concerns are ineligible for review if the New Vehicle Limited Warranty
has expired at receipt of your application and, in certain states eligibility
is dependent upon the customer's possession of the vehicle.
Eligibility may differ according to state law. For example, see the unique
brochures for California, West Virginia, Georgia and Wisconsin
purchasers/lessees.
Board membership
The Board consists of:
²three consumer representatives
²a Ford or Lincoln Mercury dealership representative
Consumer candidates for Board membership are recruited and trained by
an independent consulting firm. The dealership Board member is chosen
from Ford and Lincoln Mercury dealership management, recognized for
their business leadership qualities.
What the Board needs
To have your case reviewed you must complete the application in the
DSB brochure and mail it to the address provided on the application
form. Some states will require you to use certified mail, with return
receipt requested.
Your application is reviewed and, if it is determined to be eligible, you
will receive an acknowledgment indicating:
²the file number assigned to your application
²the toll-free phone number of the DSB's independent administrator
Your dealership and a Ford Motor Company representative will then be
asked to submit statements.
To properly review your case, the Board needs the following information:
²legible copies of all documents and maintenance or repair orders
relevant to the case
²the year, make, model, and Vehicle Identification Number (VIN) listed
on your vehicle ownership license
²the date of repair(s) and mileage at the time of occurrence(s)
²the current mileage
²the name of the dealer(s) who sold or serviced the vehicle
²a brief description of your unresolved concern
Customer assistance
216

You may also contact the North American Customer Assistance Center at
1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or
by writing to the Center at the following address:
Ford Motor Company
Customer Assistance Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
In those cases where you continue to feel that the efforts by Ford and
the dealer to resolve a factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an impartial third party
mediation/arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and relatively speedy
alternative to resolve a disagreement when all other efforts to produce a
settlement have failed. This procedure is without cost to you and is
designed to eliminate the need for lengthy and expensive legal
proceedings.
In the CAMVAP program, impartial third-party arbitrators conduct
hearings at mutually convenient times and places in an informal
environment. These impartial arbitrators review the positions of the
parties, make decisions and, when appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair, and final; the arbitrator's
award is binding both to you and Ford of Canada.
CAMVAP services are available in all territories and provinces, except
Quebec. For more information, without charge or obligation, call your
CAMVAP Provincial Administrator directly at 1-800-207-0685.
GETTING ASSISTANCE OUTSIDE THE U.S. AND CANADA
Before exporting your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate. These officials can inform you
of local vehicle registration regulations and where to find unleaded fuel.
If you cannot find unleaded fuel or can only get fuel with an anti-knock
index lower than is recommended for your vehicle, contact a district or
owner relations/customer assistance office.
Customer assistance
218

The use of leaded fuel in your vehicle without proper conversion may
damage the effectiveness of your emission control system and may cause
engine knocking or serious engine damage. Ford Motor Company/Ford of
Canada is not responsible for any damage caused by use of improper
fuel.
In the United States, using leaded fuel may also result in difficulty
importing your vehicle back into the U.S.
If your vehicle must be serviced while you are traveling or living in
Central or South America, the Caribbean, or the Middle East, contact the
nearest Ford dealership. If the dealership cannot help you, write or call:
FORD MOTOR COMPANY
WORLDWIDE DIRECT MARKET OPERATIONS
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
If you are in another foreign country, contact the nearest Ford
dealership. If the dealership employees cannot help you, they can direct
you to the nearest Ford affiliate office.
If you buy your vehicle in North America and then relocate outside of
the U.S. or Canada, register your vehicle identification number (VIN) and
new address with Ford Motor Company Worldwide Direct Market
Operations.
FORD CAR CARE PRODUCTS FOR YOUR VEHICLE
Ford has many quality products available from your dealer to clean your
vehicle and protect its finishes. These quality products have been
specifically engineered to fulfill your automotive needs; they are custom
designed to complement the style and appearance of your vehicle. Each
product is made from high quality materials and that meet or exceed
Ford's rigid specifications. For best results, use the following or products
of equivalent quality:
Ford Custom Clearcoat Polish*
Ford Custom Silicone Gloss Polish
Ford Custom Vinyl Protectant* (not available in Canada)
Motorcraft Vinyl Conditioner (Canada only)
Customer assistance
219

equipment installed in your vehicle should comply with FCC or CRTC
regulations and should be installed only by a qualified service
technician.
²Mobile communications systems may harm the operation of your
vehicle, particularly if they are not properly designed for automotive
use or are not properly installed. When operated, such systems may
cause the engine to stumble or stall or cause the transmission to be
damaged or operate improperly. In addition, such systems may be
damaged or their performance may be affected by operating your
vehicle. (Citizens band [CB] transceivers, garage door openers and
other transmitters with outputs of five watts or less will not ordinarily
affect your vehicle's operation.)
²Ford cannot assume responsibility for any adverse effects or damage
that may result from the use of such equipment.
ORDERING ADDITIONAL OWNER'S LITERATURE
To order the publications in this portfolio:
Make checks payable to:
HELM, INCORPORATED
P.O. Box 07150
Detroit, Michigan 48207
For a free publication catalog, order toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST,
for credit card holders only
Obtaining a French owner's guide
French Owner's Guides can be obtained from your dealer or by writing to
Ford Motor Company of Canada, Limited, Service Publications, P.O. Box
1580, Station B, Mississauga, Ontario L4Y 4G3.
Customer assistance
223

exterior ....................................201
exterior lamps .........................202
instrument cluster lens ..........202
instrument panel ....................202
interior .....................................203
plastic parts ............................201
safety belts ..............................203
washing ....................................200
waxing .....................................200
wheels ......................................201
wiper blades ............................202
Climate control (see Air
conditioning or Heating) ............22
Clock ............................................36
Compass, electronic ....................60
calibration .................................62
set zone adjustment .................61
Console ........................................64
overhead ..............................55±57
Controls
power seat .................................75
Coolant
checking and adding ..............165
refill capacities ................169, 204
specifications ..................207, 209
Cruise control
(see Speed control) ....................45
Customer Assistance ................136
Ford accessories for your
vehicle .....................................219
Ford Extended Service Plan...212
Getting assistance outside the
U.S. and Canada .....................218
Getting roadside assistance ...136
Getting the service you need..212
Ordering additional owner's
literature .................................223
The Dispute Settlement
Board .......................................215Utilizing the Mediation/
Arbitration Program ...............218
D
Daytime running lamps
(see Lamps) ................................18
Defrost
rear window ..............................26
Dipstick
automatic transmission fluid...172
engine oil .................................160
Doors
door ajar warning .....................13
lubricant specifications ..........207
Driving under special
conditions ..........................123±124
sand .........................................124
snow and ice ...........................125
through water .................124, 128
E
Emergencies, roadside
jump-starting ..........................151
Emission control system ..........192
Engine ........................................209
check engine/service engine
soon light ................................8±9
cleaning ...................................201
coolant .....................................165
diesel ...........................................3
fail-safe coolant ......................170
idle speed control ...................175
lubrication
specifications ..................207, 209
refill capacities ........................204
service points ..........................160
starting after a collision .........137
Index
226

bulb specifications ..................198
daytime running lights .............18
flash to pass ..............................51
high beam ...........................12, 50
replacing bulbs .......................195
turning on and off ....................18
warning chime ..........................14
Heating ........................................22
heating and air conditioning
system .......................................22
Hood ..........................................159
I
Ignition .................................44, 209
Infant seats (see Safety seats)..101
Inspection/maintenance
(I/M) testing ..............................194
Instrument panel
cleaning ...................................202
cluster ..................................8, 202
lighting up panel and interior...18
location of components ..............8
J
Jump-starting your vehicle ......151
K
Keyless entry system
locking and unlocking doors ....70
programming entry code .........69
Keys
key in ignition chime ...............14
positions of the ignition ...........44L
Lamps
autolamp system .....................194
bulb replacement
specifications chart ................198
cargo lamps ...............................18
daytime running light ...............18
headlamps .................................18
headlamps, flash to pass ..........51
instrument panel, dimming .....18
interior lamps .............62±63, 198
replacing
bulbs ................194±195, 197±198
Lane change indicator
(see Turn signal) ........................44
Liftgate ........................................73
Lights, warning and indicator ......8
air bag ........................................11
anti-lock brakes (ABS) ....12, 113
anti-theft ...................................13
brake ..........................................11
charging system ........................12
check coolant ............................13
cruise indicator .........................13
door ajar ....................................13
engine oil pressure ...................13
high beam .................................12
low fuel ........................................8
safety belt .................................11
service engine soon ................8±9
turn signal indicator .................12
Load limits .................................125
GAWR ......................................125
GVWR ......................................125
trailer towing ..........................125
Loading instructions .................127
Index
228

Item Information
Required fuel Unleaded fuel only - 87 octane
Fuel tank capacity 166.6L (44.0 gallons)
Engine oil-gasoline engines
(includes filter change)5.7L (6.0 quarts). Use Motorcraft SAE
5W-30 Super Premium Motor Oil, Ford
specification WSS-M2C153-H.
Engine oil -diesel engine Refer to your 7.3L Diesel Supplement.
Tire size and pressure Refer to the label inside of driver's door.
Hood release Pull handle under the left side of the
instrument panel.
Coolant capacity
(gasoline engines)Refer toRefill capacitiesin the
Capacities and specificationschapter.
Coolant capacity
(diesel engine)Refer to your 7.3L Diesel Supplement.
Power steering fluid
capacityFill to line on dipstick. Use Motorcraft
MERCONtAT F.
Automatic transmission
fluid capacity
(4x2 vehicles)
1
16.1L (17.1 quarts). Use Motorcraft
MERCONtAT F.2
Automatic transmission
fluid capacity
(4x4 vehicles)
1
16.7L (17.7 quarts). Use Motorcraft
MERCONtAT F.2
Windshield washer fluid 4.2L (1.1 gallons). Use Ultra-Clear
Windshield Washer Concentrate.
1Ensure the correct automatic transmission fluid is used. Transmission
fluid requirements are indicated on the dipstick or on the dipstick
handle. Check the container to verify the fluid being added is of the
correct type. Refer to your scheduled maintenance guide to determine
the correct service interval.
Some transmission fluids may be labeled as dual usage, such as
MERCONtand MERCONtV. These dual usage fluids are not to be used
in an automatic transmission that requires use of the MERCONttype
fluid. However, these dual usage fluids may be used in transmissions that
require the MERCONtV type fluid.
MERCONtand MERCONtV type fluids are not interchangeable.
DO NOT mix MERCONtand MERCONtV. Use of a transmission
Filling station information
231