1999 DODGE RAM wheel alignment

Standards as part of the inspection process and for communicating
their findings to their customers.
The Motorist Assurance Program continues to work
cooperatively and proactively with government agencies and consumer
groups toward solutions that both benefit the customer and are
mutually acceptable to both regulators and industry. We maintain the
belief that industry must retain control over how we conduct our
business, and we must be viewed as part of the solution and not part
of the problem. Meetings with state and other government officials
(and their representatives), concerned with auto repair and/or
consumer protection, are conducted. Feedback from these sessions is
brought back to the association, and the program adjusted as needed.
To assure auto repair customers recourse if they were not
satisfied with a repair transaction, the Motorist Assurance Program
offers mediation and arbitration through MAP/BBB-CARE and other non-
profit organizations. MAP conducted pilot programs in twelve states
before announcing the program nationally in October, 1998. During the
pilots, participating repair shops demonstrated their adherence to the
Pledge and Standards and agreed to follow the UICS in communicating
the results of their inspection to their customers. To put some
"teeth" in the program, an accreditation requirement for shops was
initiated. The requirements are stringent, and a self-policing method
has been incorporated which includes the "mystery shopping" of
outlets.
We welcome you to join us as we continue our outreach... with
your support, both the automotive repair industry and your customers
will reap the benefits. Please visit MAP at our Internet site www.
motorist.org or contact us at:
1444 I Street, NW Suite 700
Washington, DC 20005
Phone (202) 712-9042 Fax (202) 216-9646
January 1999
MAP UNIFORM INSPECTION GENERAL GUIDELINES
OVERVIEW OF SERVICE REQUIREMENTS AND SUGGESTIONS
It is MAP policy that all exhaust, brake, steering,
suspension, wheel alignment, drive-line, engine performance and
maintenance, and heating, ventilation and air conditioning, and
electrical services be offered and performed under the standards and
procedures specified in these sections.
Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be "Required" or
"Suggested". In addition, suggestions may be made to satisfy the
requests expressed by the customer.
When a component is suggested or required to be repaired or
replaced, the decision to repair or replace must be made in the
customer's best interest, and at his or her choice given the options
available.
This section lists the various parts and conditions that
indicate a required or suggested service or part replacement.
Although this list is extensive, it is not fully inclusive. In
addition to this list, a technician may make a suggestion. However,
any suggestions must be based on substantial and informed experience,
or the vehicle manufacturer's recommended service interval and must be
documented.
Some conditions indicate that service or part replacement is

pitman arm. Remove drag link. To install, reverse removal procedure.
Tighten nuts to specification. See TORQUE SPECIFICATIONS. Install
cotter pins.
IDLER ARM
Removal & Installation
Remove cotter pin and nut from idler arm. Separate idler arm
from center link. Remove idler arm bolts. Remove idler arm. To
install, reverse removal procedure. Tighten bolts to specification.
See TORQUE SPECIFICATIONS. Install NEW cotter pin.
PITMAN ARM
Removal & Installation
1) Remove cotter pin and nut at pitman arm-to-center link or
drag link. Separate pitman arm from center link or drag link. Mark
location of pitman arm on steering gear shaft. Remove pitman arm-to-
steering gear shaft nut. Separate pitman arm from steering gear.
CAUTION: Stake pitman arm nut against steering gear shaft to ensure
proper retention.
2) To install, reverse removal procedure. Ensure reference
marks are aligned. Tighten bolts and nuts to specification. Install
NEW cotter pin.
TIE ROD END
Removal
Remove cotter pin and nut from tie rod end. Using Tie Rod End
Puller (C-3894-A), remove tie rod end from steering knuckle or center
link. Loosen lock nut or clamp bolt. Remove tie rod end. Note number
of turns required for removal.
NOTE: Use Tie Rod End Puller (C-3894-A) to prevent tie rod end seal\
damage.
Installation
1) To install, reverse removal procedure. Ensure tie rod end
is installed at same location. Position clamp sleeve with bolt located
on bottom. Clamp opening should be aligned with slot in sleeve.
2) Tighten the tie rod end nut to specification. Install a
NEW cotter pin. Check and adjust toe-in. See appropriate
SPECIFICATIONS & PROCEDURES article in WHEEL ALIGNMENT. Tighten clamp
bolt to specification. See TORQUE SPECIFICATIONS.
OVERHAUL
POWER STEERING PUMP OVERHAUL
Only fluid reservoirs, caps, pulleys, "O" rings, seals and
flow control valve are replaceable on pump. See Figs. 7 and 8.
Internal components are non-serviceable. If internal components fail,
replace pump. Replace reservoir, or "O" ring and seals if damaged.
NOTE: If expansion plug is deformed or dislodged, DO NOT remove it.
Replace pump housing.
STEERING GEAR OVERHAUL


* S TE ER IN G U NIF O RM IN SPEC TIO N G UID ELIN ES *

1 999 D odge P ic ku p R 1500
GENERAL INFORMATION
Steering, Suspension, Wheel Alignment, Wheels and Tires
Motorist Assurance Program
Standards For Automotive Repair
All Makes and Models
INTRODUCTION TO MOTORIST ASSURANCE PROGRAM (MAP)
CONTENTS
Motorist Assurance Program (MAP)
OVERVIEW
OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS
Steering and Suspension
AIR RIDE SUSPENSION
AIR RIDE SUSPENSION - AIR SHOCKS AND AIR STRUTS
AIR RIDE SUSPENSION - AIR SPRING VALVES
AIR RIDE SUSPENSION - AIR SPRINGS
AIR RIDE SUSPENSION - COMPRESSORS
AIR RIDE SUSPENSION - HEIGHT SENSORS
AIR RIDE SUSPENSION - MODULES
AIR RIDE SUSPENSION - RELAYS (COMPRESSOR)
AIR RIDE SUSPENSION - SWITCHES (ON/OFF)
AIR RIDE SUSPENSION - TORSION SPRINGS (COUNTER BALANCING)
AIR RIDE SUSPENSION - TUBING
AIR RIDE SUSPENSION - WARNING LAMPS
AIR RIDE SUSPENSION - WIRING HARNESSES
BALL JOINTS
BUSHINGS
CENTER LINKS
CONTROL ARM SHAFTS
CONTROL ARMS
DRAG LINKS
ELECTRONIC RIDE CONTROL SHOCKS AND STRUTS
IDLER ARMS
KING PINS
PITMAN ARMS
POWER STEERING HOSES
POWER STEERING (HYDRAULIC) PUMPS
RADIUS ARMS
RELAY RODS
SHOCK ABSORBERS, STRUT CARTRIDGES AND STRUT ASSEMBLIES
SPINDLES
SPRINGS - COIL, LEAF AND TORSION BAR
STEEL POWER STEERING LINES
STEERING ARMS
STEERING DAMPERS
STEERING GEARS (EXCEPT RACK AND PINION)
STEERING GEARS - RACK AND PINION
STEERING KNUCKLES
STRIKE OUT BUMPERS
STRUT RODS
STRUT UPPER BEARING PLATE ASSEMBLIES
SWAY BAR LINKS
SWAY BARS

TIE ROD ENDS (INNER AND OUTER)
TRACK BARS
TRAILING ARMS
WHEEL BEARINGS, RACES AND SEALS
Wheel Alignment
WHEEL ALIGNMENT
Wheels and Tires
TIRES
VALVE STEMS
WHEEL ATTACHMENT HARDWARE
WHEELS (RIMS)
MOTORIST ASSURANCE PROGRAM (MAP)
OVERVIEW
The Motorist Assurance Program is the consumer outreach
effort of the Automotive Maintenance and Repair Association, Inc.
(AMRA). Participation in the Motorist Assurance Program is drawn from
retailers, suppliers, independent repair facilities, vehicle
manufacturers and industry associations.
Our organization's mission is to strengthen the relationship
between the consumer and the auto repair industry. We produce
materials that give motorists the information and encouragement to
take greater responsibility for their vehicles-through proper,
manufacturer-recommended, maintenance. We encourage participating
service and repair shops (including franchisees and dealers) to adopt
1) a Pledge of Assurance to their Customers and 2) the Motorist
Assurance Program Standards of Service. All participating service
providers have agreed to subscribe to this Pledge and to adhere to the
promulgated Standards of Service demonstrating to their customers that
they are serious about customer satisfaction.
These Standards of Service require that an inspection of the
vehicle's (problem) system be made and the results communicated to the\
customer according to industry standards. Given that the industry did
not have such standards, the Motorist Assurance Program successfully
promulgated industry inspection communication standards in 1994-95 for
the following systems: Exhaust, Brakes, ABS, Steering and Suspension,
Engine Maintenance and Performance, HVAC, and Electrical Systems.
Further, revisions to all of these inspection communication standards
are continually re-published. In addition to these, standards for
Drive Train and Transmissions have recently been promulgated.
Participating shops utilize these Uniform Inspection & Communication
Standards as part of the inspection process and for communicating
their findings to their customers.
The Motorist Assurance Program continues to work
cooperatively and proactively with government agencies and consumer
groups toward solutions that both benefit the customer and are
mutually acceptable to both regulators and industry. We maintain the
belief that industry must retain control over how we conduct our
business, and we must be viewed as part of the solution and not part
of the problem. Meetings with state and other government officials
(and their representatives), concerned with auto repair and/or
consumer protection, are conducted. Feedback from these sessions is
brought back to the association, and the program adjusted as needed.
To assure auto repair customers recourse if they were not
satisfied with a repair transaction, the Motorist Assurance Program
offers mediation and arbitration through MAP/BBB-CARE and other non-

profit organizations. MAP conducted pilot programs in twelve states
before announcing the program nationally in October, 1998. During the
pilots, participating repair shops demonstrated their adherence to the
Pledge and Standards and agreed to follow the UICS in communicating
the results of their inspection to their customers. To put some
"teeth" in the program, an accreditation requirement for shops was
initiated. The requirements are stringent, and a self-policing method
has been incorporated which includes the "mystery shopping" of
outlets.
We welcome you to join us as we continue our outreach... with
your support, both the automotive repair industry and your customers
will reap the benefits. Please visit MAP at our Internet site www.
motorist.org or contact us at:
1444 I Street, NW Suite 700
Washington, DC 20005
Phone (202) 712-9042 Fax (202) 216-9646
January 1999
MAP UNIFORM INSPECTION GENERAL GUIDELINES
OVERVIEW OF SERVICE REQUIREMENTS & SUGGESTIONS
It is MAP policy that all exhaust, brake, steering,
suspension, wheel alignment, drive-line, engine performance and
maintenance, and heating, ventilation and air conditioning, and
electrical services be offered and performed under the standards and
procedures specified in these sections.
Before any service is performed on a vehicle, an inspection
of the appropriate system must be performed. The results of this
inspection must be explained to the customer and documented on an
inspection form. The condition of the vehicle and its components will
indicate what services/part replacements may be "Required" or
"Suggested". In addition, suggestions may be made to satisfy the
requests expressed by the customer.
When a component is suggested or required to be repaired or
replaced, the decision to repair or replace must be made in the
customer's best interest, and at his or her choice given the options
available.
This section lists the various parts and conditions that
indicate a required or suggested service or part replacement.
Although this list is extensive, it is not fully inclusive. In
addition to this list, a technician may make a suggestion. However,
any suggestions must be based on substantial and informed experience,
or the vehicle manufacturer's recommended service interval and must be
documented.
Some conditions indicate that service or part replacement is
required because the part in question is no longer providing the
function for which it is intended, does not meet a vehicle
manufacturer's design specification or is missing.
Example:
An exhaust pipe has corroded severely and has a hole in it
through which exhaust gases are leaking. Replacement of the
exhaust pipe in this case is required due to functional
failure.
Example:
A brake rotor has been worn to the point where it measures
less than the vehicle manufacturer's discard specifications.
Replacement of the rotor is required because it does not meet
design specifications.

if possible. If proper
adjustment cannot be obtained,
require repair or replacement
of worn component.
Wheel bearing race
is loose in the
hub bore ............... A ...... Require replacement of hub
assembly and wheel bearings.
Wheel bearing races
are pitted ............. A .. Require replacement of bearing
assembly.
Wheel bearing races
are worn ............... A .. Require replacement of bearing
assembly.
Wheel bearing rollers
are pitted ............. A .. Require replacement of bearing
assembly.
Wheel bearing rollers
are worn ............... A .. Require replacement of bearing
assembly.









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WHEEL ALIGNMENT
WHEEL ALIGNMENT
Wheel alignment is defined as the measurement, analysis, and
adjustment of steering and suspension angles to conform to OEM
specifications. These angles usually include, but are not limited to:
caster, camber, toe, and thrust angle. Where these angles are not
adjustable and not in specification, component replacement or
correction kits may be required. Errors in set-back and steering axis
inclination (SAI) are often attributable to failed or damaged
components and must be corrected prior to performing an alignment.
Failure to replace or correct suggested parts or service may
prevent a proper alignment.
Before performing an alignment check, inspect and verify the
following:
* Tire pressure and size
* Vehicle loading
* Ride height
* Steering and suspension parts
If the inspection reveals that all the above are within
published specifications, a wheel alignment check and an alignment, if
needed, may be performed.
CAUTION: Under no circumstances should a technician bend or heat
any steering or suspension component, unless specified by
the vehicle manufacturer, for example, Ford forged twin
"I" beam axles. All measurements and specifications must
be noted on the inspection report.
WHEEL ALIGNMENT INSPECTION









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Condition Code Procedure
Dog tracking, shown
to be caused by
faulty alignment ....... 2 ................ Suggest repair.
Lead, shown to

be caused by
faulty alignment ....... A ............. Require alignment.
Part has been changed,
affecting alignment .... A ....... Require alignment check.
Pull, shown to be caused
by faulty alignment .... A ............. Require alignment.
Steering wheel
off-center ............. 2 ............. Suggest alignment.
Tire wear, shown
to be caused by
faulty alignment ....... A ............. Require alignment.
Wander, shown
to be caused by
faulty alignment ....... A ............. Require alignment.









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WHEELS AND TIRES
TIRES
These guidelines do not apply to split rims. Some vehicle
manufacturers restrict replacement of tires to specific brands, types,
or sizes.
WARNING: High pressure temporary compact spare tires should not be
used with any other rims or wheels, nor should standard
tires, snow tires, wheel covers, or trim rings be used
with high pressure compact spare rims or wheels.
Attempting to mount a tire of one diameter on a wheel of
a different diameter or flange type may result in serious
injury or death.
WARNING: Only specially trained persons should dismount or mount
tires. Explosions of tire and wheel assembly can result
from improper mounting, possibly causing serious injury
or death.
WARNING: Consult the vehicle owner's manual or vehicle placard for
correct size, speed rating, designation, and cold
inflation pressure of the original tires. DO NOT exceed
the maximum load or inflation capacity of the tire
specified by the Tire and Rim Association
WARNING: When replacing tires, it is suggested that the
replacement tires match or exceed the OEM speed rating
designation. If tires of different speed rating
designations are mixed on the same vehicle, the tires may
vary in handling characteristics. DO NOT mix different
speed rating designations on the same axle.
WARNING: DO NOT mix radials with non-radial tires on the same
axle, as this may affect vehicle handling and stability.
If radial tires and bias or bias-belted ply tires are
mixed on the same vehicle, the radials must be on the
rear. High-pressure temporary compact spare tires are
exempt from this rule.
WARNING: DO NOT mix size or type (all season, performance, mud and
snow) of tires on the same axle.
TIRE INSPECTION









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WHEEL ALIGNMENT
NOTE: See appropriate SPECIFICATIONS & PROCEDURES article in WHEEL
ALIGNMENT.
WHEEL BEARING ADJUSTMENT
1) Tighten wheel bearing adjusting nut to 30-40 ft. lbs. (41-\
54 N.m) while rotating wheel. Stop rotation, and back off adjusting
nut to release all preload. Retighten nut finger tight.
2) Ensure bearing end play is .001-.003" (.025-.076 mm).
Install nut lock and cotter pin. Coat grease cap inside lightly with
grease, and install cap.
BALL JOINT CHECKING
Ball joints are preloaded. Replace lower ball joint if
vertical movement exceeds .03" (.8 mm). Replace upper ball joint if
movement exceeds .03" (.8 mm).
REMOVAL & INSTALLATION
COIL SPRING
Removal
1) Raise vehicle, and position safety stands under frame.
Remove wheels. Remove brake caliper retainer and brake caliper (if
necessary). Support caliper aside. Disconnect tie rod from steering
knuckle.
2) Disconnect stabilizer bar link from lower control arm. See
Fig. 1 . Support lower suspension arm outboard end with jack. Place
jack under arm in front of shock mount. Remove cotter pin and nut from
lower ball joint stud. Using Ball Joint Breaker (C-4150A), separate
ball joint from steering knuckle.
3) Remove lower shock bolt from suspension arm. Lower jack
and suspension arm until spring tension is relieved. Remove spring and
rubber isolator.
Installation
1) Install rubber isolator on top of spring. Position spring
between upper spring seat and lower suspension arm. Raise suspension
arm with jack, and position shock into suspension arm mount.
2) Install shock bolt and tighten to specification. See
TORQUE SPECIFICATIONS table. Install steering knuckle on lower ball
joint stud. Install lower ball joint stud nut and tighten. See TORQUE
SPECIFICATIONS table. Replace cotter pin, and remove jack. Install
stabilizer bar link on lower suspension arm. Install grommet, retainer
and nut.
3) Install tie rod on steering knuckle, and tighten nut to 65
ft. lbs. (88 N.m). Install brake caliper assembly and rotor. Install
tire and wheel assembly. Remove support, and lower vehicle.
STEERING KNUCKLE
Removal & Installation
1) Raise and support vehicle. Remove wheel and tire assembly.
Remove brake caliper. Remove wheel hub and bearing assembly from
spindle.
2) Remove cotter pin and nut from tie-rod end, and disconnect
tie rod. Remove cotter pins and nut from upper and lower ball joint