1998 Mercury Villager Owner's Manuals

Engine Compartment
Your vehicle has a 3.0 liter EFI, V-6 engine. The following
illustration will show a diagram of your engine and where you
can find items that you should service regularly.
1. Automatic Transmission Fluid Dipstick
2. Engine Coolant Reservoir
3. Brake Fluid Reservoir
4. Air Filter
5. Battery
6. Engine Compartment Fuse and Relay Box
7. Radiator Cap
8. Engine Oil Filler Cap
9. Engine Oil Dipstick
10. Windshield Washer Fluid Reservoir
11. Engine Compartment Relay Box
12. Power Steering Fluid Reservoir
Capacities and Specifications
341

The engine compartment
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Reporting Safety Defects (U.S. only)
If you believe that your vehicle has a defect which could cause
an accident or could cause injury or death, you should immediately
inform the National Highway Traffic Safety Administration
(NHTSA) in addition to notifying Ford Motor Company.
If NHTSA receives similar complaints, it may open an investigation,
and if it finds that a safety defect exists in a group of vehicles,
it may order a recall and remedy campaign. However, NHTSA
cannot become involved in individual problems between you,
your dealer, or Ford Motor Company.
To contact NHTSA, you may either call the Auto Safety Hotline
toll-free at 1-800-424-9393 (or 202-366-0123 in Washington, D.C.
area) or write to: NHTSA, U.S. Department of Transportation,
Washington, D.C. 20590. You can also obtain other information
about motor vehicle safety from the Hotline.
Reporting Safety Defects (U.S. Only)
343

Notes
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Roadside Assistance
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators who put you in touch with the help
you need if you experience a problem with your vehicle. This
complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (60,000 km),
whichever comes first. To purchase Roadside Assistance coverages
beyond this period (available through Ford Auto Club in the
United States or Ford and Lincoln-Mercury dealers in Canada),
contact your Ford or Lincoln-Mercury dealer. Additional Roadside
Assistance coverage is unavailable in Puerto Rico and the
Virgin Islands.
Roadside Assistance will cover the following:
mMount your spare if you have a flat tire.
mJump-start your battery if it is dead.
mUnlock your vehicle if you are locked out.
mBring you fuel if you run out.
mTow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow, are
covered (some exclusions apply, such as impound towing
and repossession).
How to use Roadside Assistance
Your Roadside Assistance (Mercury Commitment) identification
card can be found in the Owner Guide portfolio in your
glove compartment. Complete the card and place it in your
wallet for quick reference.
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
Customer Assistance
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Should you need to arrange for roadside assistance yourself, Ford
Motor Company will reimburse the reasonable cost. To obtain
information about reimbursement call 1-800-241-FORD (in Canada
call 1-800-665-2006).
If You Have a Service Concern
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how
to get service or maintenance for your vehicle.
Service/Maintenance Concerns (U.S. or Canada)
Ford recommends taking your vehicle to your selling dealer who
wants to ensure your continued satisfaction. You may,
however, take your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your dealer will be able to
resolve your concern.
If you are not satisfied with the service you received from your
dealership's service department, talk to the service manager at the
dealership. If you still are not satisfied, talk to the owner or
general manager of the dealership. In most cases, you will have
your concern resolved at this level.
If you are away from home when your vehicle needs to be
serviced, or if you need more help than the dealer gave you, contact
the Ford Customer Assistance Center to find an authorized
dealership that may be able to help you.
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If you live in Canada and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Centre.
If you live in the U.S. and have any questions or concerns that
the dealership cannot answer, contact the Customer Assistance
Center.
To process your request, the Ford Customer Assistance Center
needs the following information:
myour telephone number(s) (both business and home)
mthe name of the dealer and the city where the dealership is
located
mthe year and make of your vehicle
mthe date purchased
mthe current mileage on your vehicle
myour 17-digit Vehicle Identification Number (VIN)
If you still have a complaint involving a warranty dispute, you
may wish to contact the Dispute Settlement Board (U.S. only) or the
Canadian Motor Vehicle Arbitration Plan (CAMVAP) in
Canada.
Customer Assistance
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A warranty dispute must be submitted to the Dispute Settlement
Board before taking action under the Magnuson-Moss
Warranty Act, or to the extent allowed by state law, before
pursuing replacement or repurchase remedies provided by certain
state laws. This dispute handling procedure is not required
prior to enforcing state created rights or other rights which are
independent of the Magnuson-Moss Warranty Act or state
replacement or repurchase laws.
The Dispute Settlement Board (U.S. Only)
The Dispute Settlement Board is:
man independent, third-party arbitration program for warranty
disputes
mavailable free to owners and lessees of qualifying Ford Motor
Company vehicles
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or discontinue this service
without notice and without incurring obligations.
What kinds of cases does the Board review?
The Board reviews all warranty performance complaints on Ford,
Mercury and Lincoln cars and Ford and Mercury light trucks
under the new vehicle limited warranty that have not been resolved
by either a dealer or Ford Motor Company, except those
involving:
ma non-Ford product
ma non-Ford dealership
ma vehicle sales transaction
mrequest for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being reviewed
are eligible for consideration
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