1998 GMC SIERRA service

Customer Satisfaction Procedure CMC dealers have the facilities, trained technicians and
up-to-date information
to promptly address any
concerns you may have. However,
if a concern has not
been resolved to your complete satisfaction, take
the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner
of the dealership or the
general manager.
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Roadside Assistance
GMC’s Roadside Assistance provides stranded owners
with over-the-phone roadside repairs, location
of the
nearest GMC dealer or the following special services:
FlLu Tire CI.rcr/zge: Installation of spare tire will be
covered at no charge (customer is responsible for repair
or replacement
of tire).
Fw/ De/iver2\?: Delivery of enough fuel for the customer
to get to the nearest service station
(up to $4.00) will
be covered.
Jwnp Stcrrt: No-start situations which require a battery
jump start
will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge
if you are unable to gain entry
into your vehicle. Delivery
of the replacement key will
be covered at no charge within
10 miles ( 14 km).
E17zerpmy 7hvi1zg Senlice: Towing to the nearest
GMC dealer for warranty related disablements will
be covered.
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Del~m? Trip Routing: Custom-made, computerized
maps using the most direct or scenic route are provided
free
of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing also includes
a national hotel discount book and a book
of coupons.
State and local maps available upon request. Please
be prepared to furnish your Vehicle Identification
Number
(VIN).
Trip InterrLtption Assistonce: GMC will reimburse any
reasonable trip interruption expenses (up to $500.00)
when directly associated with warranty disablement. Trip
Interruption service covers expenses such as meals and
overnight lodging
if vehicle disablement occurs at least
150 miles (240 km) from your home or rental property.
Please Note: you will be required to obtain prior
approval from GMC Roadside Assistance and pay for
expenses at the time
of disablement. Original receipts
should be submitted to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when you call. The Roadside Assistance services listed are available
to
retail and retail lease customers operating
1998 GMC
light duty trucks for a period of 3 years/36,000 miles
(60 000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance, such as providing the name
of the closest dealer or minor technical advice, etc., is
available to all owner/operators
of GMC trucks,
regardless
of vehicle or mileage.
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Just dial GMC Roadside Assistance at
1 -800-GMC-8782 (1 -800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist
you.
Your Roadside Assistance representative will ask for the
following information when your call is received:
Vehicle Identification Number (VIN)
Name and home address
Telephone number and location from which YOLI
Location, license plate number and color of your
Mileage of vehicle and description of problem
are
calling
GMC truck
Roadside Assistance is available
23 hours a day, 7 days
a week, 365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call the GMC Roadside Assistance Center or
contact your dealer.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer
or call
1-800-268-6800 for emergency services.
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Courtesy Transportation
GMC Commitment Plus offers courtesy transportation
for customers when obtaining warranty service.
This program is offered in conjunction with the
3 year/36,000 mile (60 000 km) Bumper to Bumper
New Vehicle Limited Warranty.
Courtesy transportation includes:
0
0
0
One way shuttle ride from the dealership (up to
10 miles (16 km)) for same-day warranty repairs.
A loaner vehicle will be made available for overnight
warranty repairs
up to a five day maximum, or up to a
$30 allowance for a rental vehicle, cab, bus or other
transportation
in lieu of a loaner. (Bringing vehicles in
late in the day, for service on the next day. c10c.s not
constitute overnight repairs.)
Gas allowance
of up to $10 a day for rides provided
by another person (i.e., friend, neighbor, etc.)
in
lieu of rental for overnight warranty repair up to a
five day maximum. Some
state insurance regulations make
it impractical
to rent vehicles to people under
2 1 years of age. If
you are under 2 1 and have difficulty renting a vehicle,
GMC
will reimburse up to $30/day for documented
transportation
you receive.
The Commitment Plus Courtesy Transportation Program is not part of the Bumper to Bumper Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Courtesy Transportation Program at any
time without notification.
For additional program details, contact your GMC dealer.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has
a safety defect, you should immediately notify
Transport Canada,
in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG
352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-GMC-8782
(, 1-800-462-8782) or write:
GMC Consumer Relations
3 1 E. Judson Street 1607-04
Pontiac.
MI 48342-2230
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario Ll
H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
- 8-11.
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1998 GMC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling o
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1998 GMC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1998 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist
in the
diagnosis
and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.O. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about
tl
vehicle. The owner’s manual will include the Maintenanci
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet.
RETAIL
SELL PRICE: $1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles.
To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit Card Orders Only
(VISA-Mastercard-Discove
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ORDER TOLL FREt (NOTE: For Credit Card Holde
(Monday-Friday 8:OO AM - 6:OO
FAX Orders Only 1-313-865.
1-800-782-4356
PUBLICATION FORM
NUMBER
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
s Only) service. If further information is needed, write to the address s a own below or call
1-800-782-4356. Material cannot be returned for credit without packing slip with return
'M EST) information within 30 days of delivery. On returns, a re-stocking fee may be applied
i927 against the original order.
ITEM DESCRIPTION , VEHICLE MODEL PRICE QTY' EACH*
TOTAL
NAME
1 YEAR PRICE I
Service Manual I 1998 I I $90.00 I
Car & Light Truck
Transmission Unit Repair 1998 $40.00
Owner's Manual In Portfolio 1998
$1 5.00
0 er's Manual Without Portfolio 1998 $1 0.00 ~~~ ~
NOTE: Dealers and Companies please provide dealer or company name. and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside USA. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 071 30 Detroit, MI 48207
(CUSTOMER'S NAME) (ATTENTION)
(STREET ADDRESS-NO
P.O. BOX NUMBERS)
DAYTIME TELEPHONE NO.
0
AREA CODE
C-ORD98 '(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
P
A
Y
M
E
N
T
-
7
Check or Money
Order payable
to Helm, Inc. (USA funds only - do not send cesh.)
Mastercard
0 VISA
n
I I
TOTAL MATERIAL
Michigan Purchasers
add 6% sales tax
U.S. Order Processing $5.00
Canadian Postage {See Note Below)
GRAND TOTAL
Discover I
Account Number: um 11171 UIn UIn
Expiration m ml Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
CUSTOMER SIGNATURE
Note to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $1 1.50 plus the
U.S. order processing.
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