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Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Chevrolet and your Chevrolet dealer
are committed
to making sure you are completely satisfied with your new vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO LINE. BBB
AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free
of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA
22203- 1804
Telephone: 1-800-955-5
100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9
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Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept the decision,
GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file a claim until a decision
is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program or in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Chevrolet Customer
Assistance Center at 1-800-222- 1020.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash
or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if
it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393
(or 366-0123 in the
Washington, D.C. area)
or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-10
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Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222-1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047 In
Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French).
Or, write:
General Motors of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-11
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Downloaded from www.Manualslib.com manuals search engine 1998 CHEVROLET SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing \
of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing
it in with your check, money order,
or credit card information
to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1998 CHEVROLET
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc. RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1998 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks. Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for
all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model
GM vehicles. To request an order form, please
specify year
and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern lime
For Credit Card Orders Only (VISA-MasterCard-Discover)
Page 381 of 400
Downloaded from www.Manualslib.com manuals search engine . .. Owner’s Manual Without Potlfolio 1998 $1 0.00
. ..
Page 382 of 400
Downloaded from www.Manualslib.com manuals search engine b NOTES
8-14
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Downloaded from www.Manualslib.com manuals search engine 0 Section 9 Index
Adapter Kit. CD ............................... 3- 15
Adding Equipment to the Outside of Your Vehicle
...... 6-3
AirBag
....................................... 1-23
How Does it Restrain .......................... 1-27
How it Works ................................ 1-25
Location
.................................... 1-25
Readiness Light
......................... 1-23, 2-66
What Makes it Inflate
.......................... 1-27
What Will You See After it Inflates
............... 1-27
When Should it Inflate
......................... 1-26
Aircleaner
.................................... 6-17
Air Conditioning
................................ 3-4
Air Conditioning Refrigerants
..................... 6-64
Alignment and Balance, Tire
...................... 6-46
Aluminum Wheels, Cleaning
...................... 6-54
Antenna, Fixed
................................. 3-24
Antifreeze
..................................... 6-25
Anti-Lock
................................ 2-68, 4-7
Brake System Warning Light
................ 2-68, 4-7
Brakes
...................................... 4-7
Anti-Theft, Radio
.............................. 3-20
Appearancecare
............................... 6-48
Appearance Care Materials
....................... 6-56
Arbitration Program
.............................. 8-9
Servicing
................................... 1-29
Ashtrays
...................................... 2-48
Audio Systems
.................................. 3-7
Auto-Down Window
............................ 2-32
Automatic Overdrive
............................ 2-23
Automatic Transaxle
............................ 2-15
Check
...................................... 7-31
Fluid
.................................. 6-18, 6-21
Gear Positions
............................... 2-20
Operation
................................... 2-19
Park Mechanism Check
........................ 7-34
Shifting
..................................... 2-19
Starting Your Engine
.......................... 2-15
Audio Equipment. Adding
........................ 3-22
Back-up Lamps Bulb Replacement
............... 6-38
Battery
....................................... 6-35
Charging System Light
........................ 2-67
Jump Starting
................................. 5-3
Replacement. Keyless Entry
..................... 2-9
Saver
...................................... 2-44
Warnings
................................ 5-3, 5-5
BBB Auto Line ................................. 8-9
Better Business Bureau Mediation
................... 8-9
Blizzard
...................................... 4-26
9-1
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Downloaded from www.Manualslib.com manuals search engine Brake Adjustment
.................................. 6-34
Fluid
....................................... 6-31
Master Cylinder
.............................. 6-3 1
Parking ..................................... 2-26
PedalTravel
................................. 6-34
Replacing System Parts
........................ 6-34
System Warning Light
......................... 2-67
Trailer
...................................... 4-36
Transaxle Shift Interlock Check
.................. 7-33
Wear
....................................... 6-33
Brakes.Anti -Lock
............................... 4-7
Braking in Emergencies
.......................... 4- 10
Break-In. New Vehicle
.......................... 2- 13
BTSICheck ................................... 7-33
Bulb Replacement
.............................. 6-35
Back-up Lamps
.............................. 6-38
Center High-Mounted Stoplamp
............ 6-38. 6-39
Dome Lamp
................................. 6-39
RearTurnSignal
............................. 6-37
Taillamp
.................................... 6-37
Bypass Switch. Convertible Top
................... 2-57
Braking
........................................ 4-6
Canadian Roadside Assistance
.................... 8-7
Capacities and Specifications
...................... 6-63
Carbon Monoxide
.......... 2.10.2.30.2.31.4.27. 4.36
Cassette Deck Service
........................... 7-30
Cassette Tape Player
........................ 3.9. 3. 11
Care
....................................... 3-23
CD Adapter Kit
................................ 3- 15 CDCare
...................................... 3-24
CDPlayer
..................................... 3-16
Theft-Deterrent Feature
........................ 3-20
Center Console Storage Area
...................... 2-47
Center High-Mounted Stoplamp Bulb
Replacement
............................ 6.38. 6.39
Center Rear Passenger Position
.................... 1-36
Certification Label
.............................. 4-31
Chains. Safety
................................. 4-36
Chains. Tire
................................... 6-47
Changing a Flat Tire
............................. 5-23
Check Engine Light
............................. 2-71
Check Gages Light
.............................. 2-76
Checking Your Restraint Systems
.................. 1-55
Chemical Paint Spotting
.......................... 6-55
Child Restraints
................................ 1-40
Securing in a Rear Outside Seat Position ........... 1-45
Securing
in the Center Rear Seat Position .......... 1-48
Securing in the Passenger Seat Position
........... 1-50
Securing in the Right Front Seat Position
.......... 1-50
Top Strap ................................... 1-45
WheretoPut ................................ 1-44
Cigarette Lighter
............................... 2-48
Circuit Breakers and Fuses
....................... 6-59
Cleaner. Air
................................... 6-17
Cleaning
...................................... 6-48
Aluminum Wheels
............................ 6-54
ConvertibleTop
.............................. 6-53
Exterior LampsLenses
........................ 6-52
Fabric
...................................... 6-49
Glass ....................................... 6-51