1998 CHEVROLET BLAZER Owners Manual

Downloaded from www.Manualslib.com manuals search engine Maintenance Record
ODOMETER
DATE READING SERVICED BY MAINTENANCE PERFORMED
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Downloaded from www.Manualslib.com manuals search engine Maintenance Record
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Downloaded from www.Manualslib.com manuals search engine Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
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8-4 8-5
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Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Chevrolet Roadside Assistance Program
Canadian Roadside Assistance
Courtesy Transportation
GM Participation in an Alternative Dispute
Resolution Program
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8-1 1
8-1
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8-1 1 Warranty Information
Reporting
Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors
Ordering Service and Owner Publications
in Canada

Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure
m
Chevrolet dealers have the facilities, trained technicians
and up-to-date information
to promptly address any
concerns
you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following
steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner
of the dealership or the
general manager.
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Downloaded from www.Manualslib.com manuals search engine STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance
Center by calling 1-800-222- 1020.
In Canada,
contact
GM of Canada Customer Communication
Centre
in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
For help outside
of the United States and Canada, call
the following numbers as appropriate:
0 In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0 In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-751-4135
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
0 In all other Caribbean countries: (809) 763-1 31 5
0 In other overseas locations, call GM Overseas
(English)
or 1-800-75 1-41 36 (Spanish)
Virgin Islands: 1-800-534-01 22
Distribution Corporation in Canada at:
(905) 644-4 1 1 2.
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
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Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left
of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature
of concern
We encourage you to call us so we can give your inquiry
prompt attention. However, if you wish to write
Chevrolet, address your inquiry to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7 Refer
to your Warranty and Owner Assistance
Information booklet for addresses of
GM Overseas offices.
When contacting Chevrolet, please remember that
your concern
will likely be resolved in the dealership,
using the dealer’s facilities, equipment and personnel.
That is why
we suggest you follow Step One first if
you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at
its Customer
Assistance Center.
Any TTY user can communicate with
Chevrolet by dialing:
1-800-833-CHEV. (TTY users in
Canada can dial
1-800-263-3830.)
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Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside
Assistance
Program
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To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center, As the owner
of a 1998 Chevrolet, membership
in Roadside Assistance
is free. Roadside Assistance
is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1 -800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance
with minor
mechanical problems,
If your problem cannot be
resolved over the phone, our advisors have access to
a
nationwide network of dealer recommended service
providers. Roadside membership is free, however some
services may incur costs.
Roadside offers two levels
of service to the customer,
Basic Care and Courtesy" Care:
Toll-free number, 1-800-CHEV-USA
0 Free towing for warranty repairs
0 Basic over-the-phone technical advice
0 Available dealer services at reasonable costs (Le.,
wrecker services, 1ocksrnitWkey service, glass
repair, etc.)
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Downloaded from www.Manualslib.com manuals search engine ROADSIDE Courtesy TM Care PROVIDES:
Roadside Basic Care services (as outlined previously)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
FREE LocksmiWKey Service (when keys are lost
FREE Flat Tire Service (spare installed on the road)
on the road or locked inside)
FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on
the road) Chevrolet offers Courtesy Transportation
for customers
needing warranty service. Courtesy Transportation will
be offered in conjunction with the coverage provided by
the Bumper
to Bumper New Vehicle Limited Warranty
to eligible purchasers of
1998 Chevrolet passenger car
and light duty trucks. (Please see your selling dealer
for details.)
Note:
Courtesy Care is available to retail and retail lease
customers operating
1998 and newer Chevrolet vehicles
for a period of 3 years/36,000 miles (60 000 km),
whichever occurs first. All Courtesy Care services must
be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Care and Courtesy Care are not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right
to
modify or discontinue Basic Care and Courtesy Care
at any time.