1997 GMC SAVANA Owners Manual

GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation
in this program.
Both GMC and your GMC dealer are committed to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not
been
adequately addressed, the Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, GMC voluntarily participates
in BBB
AUTO LINE. BBB AUTO
LINE
is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program
is available
free of charge to customers who currently own or lease
a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number,
or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file
a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9
ProCarManuals.com

We prefer you utilize the Customer Satisfaction
Procedure before
you resort to AUTO LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator
will make a decision which you may
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing
a claim with a state-run arbitration
program or
in the courts. For further information,
contact the
BBB at 1-800-955-5100 or the GMC
Customer Assistance Center at 1-800-GMC-8782
(1-800-462-8782).
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints,
it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles,
it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-10
ProCarManuals.com

REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you
should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write
to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-GMC-8782
(1-800-462-8782) or write:
GMC Consumer Relations
31
E. Judson Street 1607-04
Pontiac, MI 48342-2230 In
Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005 1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals ant
other service literature are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada
is 1-800-668-5539.
8-11
ProCarManuals.com

1997 GMC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing \
of your vehicle can be purchased by filling 01
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.) \
CURRENT PUBLICATIONS FOR 1997 GMC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc. RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT
REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service informarlon needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended
to provide basic operational information about th
vehicle. The owner’s manual will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
i
Warranty Booklet.
RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past model
GM vehicles. To request an order form, please
specify year and model name of the vehicle.
ProCarManuals.com

Owner’s Manual In Portfolio 1997 $1 5.00
Owner’s Manual Without Portfolio 1997 $1 0.00
GORD97 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.) Note to Canadian
Customers: All listed prices are quoted in U.S. funds. Canadian residents
are to make checks payable in US. funds. To cover Canadian postage, add $11 50 plus the US. order processing.
ProCarManuals.com

fi NOTES
8-14
I
ProCarManuals.com

Section 9 Index
Adjustable Mast Antenna ........................ 3-28
AirBag
....................................... 1-25
Adding Equipment
............................ 1-32
How Does it Restrain
.......................... 1-30
How
it Works ................................ 1-28
Location
.................................... 1-28
Readiness Light
......................... 1.27. 2.5 1
Servicing ................................... 1-31
What Makes
it Inflate .......................... 1-29
What Will
You See After it Inflates ............... 1-30
When Should it Inflate
......................... 1-29
Aircleaner
.................................... 6-17
Air Conditioning
................................ 3 -7
Air Conditioning Refrigerants
..................... 6-67
Alignment and Balance. Tire
...................... 6-47
Aluminum Wheels. Cleaning
...................... 6-55
Antenna. Adjustable Mast
........................ 3-28
Antenna. Power
................................ 3-28
Antifreeze
..................................... 6-22
Anti-Lock
Brake System Warning Light
................ 2.53. 4.7
Brakes
...................................... 4-7
Appearance Care
............................... 6-49
Air Control.
Climate Control System
................. 3-3 Appearance
Care Materials
....................... 6-57
Arbitration Program .............................. 8-9
Audio Systems
.................................. 3-8
Automatic Transmission
Transmission Check
........................... 7-46
Transmission Fluid
............................ 6-18
Transmission Operation
........................ 2-20
Transmission Park Mechanism Check
............. 7-48
Axle. Locking Rear
............................. 2-23
Axle. Rear
.................................... 6-22
Ashtrays
...................................... 2-43
Shifting
..................................... 2-20
Battery
...................................... 6-32
Jump Starting
................................. 5-3
Replacement. Remote Keyless Entry
............... 2-8
Warnings
.................................... 5-3
Warnings
.................................... 5-3
Before Leaving on a Long Trip
.................... 4-21
Blizzard. Driving In
............................. 4-25
BBB Auto
Line
................................. 8-9
Better Business Bureau Mediation
................... 8-9
9-1
ProCarManuals.com

Chains. Safety ................................. 4-34
Chains. Tire
................................... 6-49
Changing a Flat Tire
............................. 5-23
Checking Your Restraint Systems
.................. 1-52
Chemical Paint Spotting
.......................... 6-56
Child Restraints ................................ 1-40
Securing in a Rear Outside Seat Position
........... 1-42
Securing in the Center Front Seat Position
......... 1-44
Securing in the Center Rear Seat Position
.......... 1-44
Securing in the Center Seat Position
.............. 1-44
Securing in the Passenger Seat Position ........... 1-46
Securing in the Right Front Seat Position
.......... 1-46
TopStrap
................................... 1-42
Where to Put
........................... 1-40, 1-41
Cigarette Lighter
............................... 2-45
Circuit Breakers and Fuses
....................... 6-60
Cleaner, Air ................................... 6-17
Cleaning AluminumWheels
............................ 6-55
Fabric ...................................... 6-50
Glass ....................................... 6-53
InsideofYourGM
............................ 6-50
Instrument Panel
............................. 6-52
Leather
..................................... 6-52
Outside of Your GM ........................... 6-54
Special Problems
............................. 6-51
Stains
...................................... 6-50
Tires ....................................... 6-55
Vinyl
....................................... 6-52
Wheels
..................................... 6-55
Windshield and Wiper Blades
................... 6-53
9-2
ProCarManuals.com