1997 CHEVROLET MALIBU Owners Manual

Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure Chevrolet dealers have the facilities, trained technicians and up-to-date information to promptly address any
concerns you may have. However, if a concern has not
been resolved to
your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the Sales, Service or
Parts
Manager, contact the owner of the dealership or the
General Manager.
U
8-2

Downloaded from www.Manualslib.com manuals search engine STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance
Center by calling 1-800-222- 1020. In Canada,
contact GM
of Canada Customer Communication
Centre in Oshawa
by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
For help outside of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-751-4136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
0 In all other Caribbean countries: (809) 763- 13 15
Virgin Islands: 1-800-534-0122
0 In
other overseas locations, call GM International
Product Center in Canada at: (905) 644-41 12.
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However, if you wish to write
Chevrolet, address your inquiry to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre, 163-005 1908 Colonel
Sam Drive
Oshawa, Ontario LlH 8P7 Refer to your Warranty and Owner Assistance
Information booklet
for addresses of
GM Overseas offices.
When contacting Chevrolet, please remember that your concern will likely be resolved
in the dealership,
using the dealer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first if
you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center.
Any TTY user can communicate with
Chevrolet by dialing: 1-800-833-CHEV.
(TTY users in
Canada can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine ChevroletlGeo Roadside
Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the ChevroletIGeo Roadside Assistance
Center. As the owner of a
1997 ChevroletIGeo,
membership in Roadside Assistance is free. Roadside Assistance is available
24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems.
If your problem cannot be
resolved over the phone, our advisors have access to a nationwide network of dealer recommended service
providers. Roadside membership is free, however some
services may incur costs.
Roadside offers two levels of service to the customer,
Basic Care and Courtesy'" Care:
Toll-free number, 1 -800-CHEV-USA
Free towing for warranty repairs
Basic over-the-phone technical advice
Available dealer services at reasonable costs (ie.,
wrecker services, locksmithkey service, glass
repair, etc.)
8-5

Downloaded from www.Manualslib.com manuals search engine ROADSIDE Courtesy" Care PROVIDES:
0 Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from
a legal roadway)
0 FREE LocksmitldKey Service (when keys are lost
FREE Flat Tire Service (spare installed on the road)
on the road or locked inside)
0 FREE Jump
Start (at home or on the road)
0 FREE Fuel Delivery ($5 of fuel delivered on
the road) ChevroletIGeo offers Courtesy Transportation
for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with the coverage provided by the Bumper to Bumper
New Vehicle Limited Warranty to eligible purchasers
of
1997 ChevroletIGeo passenger car and light duty
trucks. (Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating
1997 and newer Chevrolet/Geo
vehicles for
a period of 3 years/36,000 miles (60 0o0 km),
whichever occurs first. All Courtesy Care services must
be pre-arranged by Chevrolet Roadside
or dealer
Service Management.
Basic Care and Courtesy Care are not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to modify or discontinue
Basic Care and Courtesy Care
at any time.

Downloaded from www.Manualslib.com manuals search engine For complete program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
Vehicle Identification Number (VIN)
0 License plate number
0 Vehicle color
Vehicle location
Telephone number where you can be reached
Vehicle mileage
Description of problem Please refer to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
Canadian Roadside Assi ‘an-?
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
8-7

Downloaded from www.Manualslib.com manuals search engine Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered
in conjunction with the
coverage provided by the Bumper to Bumper New
Vehicle Limited Warranty to retail purchasers of 1997 Chevrolet/Geo passenger cars and light duty
trucks (please see your selling dealer for details).
Courtesy Transportation includes:
0
0
0
0
One way shuttle ride for any warranty repair
completed during the same day.
Up to
$30 maximum daily vehicle rental allowance
for any overnight warranty repair up to five days,
OR
Up to $30 maximum daily cab, bus or other
transportation allowance in lieu of rental for any
overnight warranty repair up to five days,
OR
Up to $10 daily fuel allowance for rides provided by
another person (i.e., friend, neighbor, etc.)
in lieu of
rental for
any overnight warranty repair up to five days.
Note: All Courtesy Transportation arrangements will
be administered by your Chevrolet/Geo dealer service management. Claim amounts should reflect
all actual costs.
0 Chevrolet/Geo Courtesy Transportation is not part
of the Bumper to Bumper New Vehicle Limited
Warranty. Chevrolet/Geo reserves the right to make any changes or discontinue Courtesy Transportation
at any time without notification.
For additional program details, contact your
Chevrolet/Geo dealer.
Some state insurance regulations make
it impractical to
rent vehicles to people under 21 years of age.
If you are
under 21 and have difficulty renting a vehicle, Chevrolet
will reimburse up to $30/day for documented
transportation you receive.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the Courtesy Transportation Program. Please consult your
dealer for details. The Roadside Assistance program is
available only in
the United States and Canada.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
8-8

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information
on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Chevrolet and your Chevrolet dealer are committed to making sure you are completely satisfied with your
new
vehicle. Our experience has shown that, if a situation
arises where you feel your concern has not been adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to
a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program
is available
free of charge to customers who currently own or lease
a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1 - 800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.