Page 321 of 338

Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary.
If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing
a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Cadillac Customer
Assistance Center at 1-800-458-8006.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic Safety Administration (NHTSA), in addition to
notifying General Motors.
If
NHTSA receives similar complaints, it may open an
investigation, and if
it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free
at 1-800-424-9393 (or 366-0123 in
the Washington,
D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
7-12
Page 322 of 338

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 3J2
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
Ordering Service and Owner
Publications
in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature
are available for purchase for all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
In addition to notifying NHTSA (or Transport Canada)
in a situation like this,
we certainly hope you’ll notify
us. Please call us at 1-800-458-8006 or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.O. Box 9025
Warren,
MI 48090-9025
7-13
Page 323 of 338

Downloaded from www.Manualslib.com manuals search engine 1997 CADILLAC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.) \
CURRENT PUBLICATIONS FOR 1997 CADILLAC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc. RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual
will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE:
$15.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model
GM vehicles. To request an order form, please
specify year and model name
of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit
Card Orders Only (VISA-MasterCard-Disr)
Page 324 of 338
Downloaded from www.Manualslib.com manuals search engine .. NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent. s ' Mail completed order form to:
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
tl
:: : 1
.: P
For purchases outside U.S.A. please write to the above address for quotation.
.. (CUSTOMER'S NAME) (AlTENTION)
$
' . (STREET ADDRESS-NO P.O. BOX NUMBERS) .., .
DAYTIME TELEPHONE NO. .. ... . , AREA CODE
GM-CAD-ORD97 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
Check or Money Order payable to Helm, lnc, (USA funds
0 MasterCard
VISA
otity - do not C0Sh.)
n
are to make checks payable in U.S. funds. To cover Canadian postage, add $11 50 plus the
Note
to Canadian Customers: All listed prices are quoted in U.S. funds. Canadian residents
U.S. order processing.
Page 325 of 338
Downloaded from www.Manualslib.com manuals search engine k% NOTES
7-16
Page 326 of 338

Downloaded from www.Manualslib.com manuals search engine ........
Section 8 Index
ABS ......................................... 4.7
Adding Equipment to the Outside of Your Vehicle
...... 6-3
AirBag
....................................... 1-25
How Does it Restrain
.......................... 1-30
How it Works ................................ 1-27
Location
.................................... 1-27
Readiness Light
......................... 1.27, 2.63
Servicing
................................... 1-32
What Makes
it Inflate .......................... 1-30
What Will You See After
it Inflates ............... 1-30
When Should
it Inflate .......................... 1-9
Aircleaner
.................................... 6-15
Air Conditioning
................................ 3-6
Air Conditioning Refrigerants
..................... 6-63
Alarm. Theft-Deterrent
.......................... 2- 12
Alignment and Balance. Tire
...................... 6-43
Aluminum Wheels. Cleaning
...................... 6-5 1
Antenna. Heated Backlite ........................ 3-24
Antifreeze
..................................... 6- 19
Anti-Lock Brake System Warning Light
................ 2.66. 4.7
Brakes
...................................... 4-7
Anti-Lockout Feature
............................ 2-6
Appearancecare
............................... 6-45 Appearance Care Materials Chart
.................. 6-54
Arbitration Program
............................. 7-11
Ashtrays
...................................... 2-49
Assist Handles
................................. 2-51
Audio Equipment. Adding
........................ 3-22
Audio Steering Wheel Controls
.................... 3-20
Audio Systems
.................................. 3-9
Automatic Door Locks
............................ 2-4
Automatic Operation
............................. 3-3
Automatic Transmission Operation
................................... 2-19
Shifting
.................................... 2-19
Fluid
...................................... 6-18
Warning Light
............................... 2-75
Starting Your Engine
.......................... 2-16
Axle. Rear
.................................... 6-19
Battery
...................................... 6-29
Jump Starting
................................. 5-3
Replacement. Remote Keyless Entry
............... 2-8
Warnings
................................ 5.3. 5.5
BBB Auto Line ................................ 7-11
Better Business Bureau Mediation
.................. 7-11
8-1
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Downloaded from www.Manualslib.com manuals search engine Brake Adjustment
.................................. 6-28
Fluid
....................................... 6-25
Master Cylinder
.............................. 6-25
PedalTravel
................................. 6-28
Replacing System Parts
........................ 6-28
System Warning Light
......................... 2-64
To Shift Light
................................ 2-73
Transmission Shift Interlock
.................... 2-27
Wear
....................................... 6-27
Brake Pad Wear Indicator Light
.................... 2-76
Brakes. Anti-Lock
............................... 4-7
Braking
........................................ 4-6
Braking in Emergencies
.......................... 4- 10
Break-In. New Vehicle .......................... 2-14
Brightness Control
.............................. 2-44
Bulb Replacement
.............................. 6-29
Capacities and Specifications
.................... 6-62
Carbon Monoxide
......................... 4.29. 4.35
Cassette Tape Player
....................... 3- 12. 3. 15
Cassette Tape Player Care
........................ 3-22
Cassette Tape Player Errors
.................. 3- 12. 3. 15
Cellular Telephone .............................. 2-5 1
Center Console Storage Area
...................... 2-48
Center High-Mounted Stoplamp. Bulb Replacement ... 6-34
Center Passenger Position
........................ 1-35
Central Door Unlocking System
.................... 2-4
Certification Label
.............................. 4-30
Chains. Safety
................................. 4-36
Chains. Tire
................................... 6-45
Parking
..................................... 2-24
BTSI ......................................... 2-27
Changing a Flat Tire
............................. 5-23
Charging System Indicator Light
................... 2-63
Check Engine Light
............................. 2-69
Checking Your Restraint Systems
.................. 1-50
Chemical Paint Spotting
.......................... 6-53
Child Restraints
................................ 1-39
Securing
in the Center Rear Seat Position .......... 1-43
Securing
in the Right Front Seat Position .......... 1-45
TopStrap
................................... 1-40
Where
to Put ................................ 1-39
CHMSL
...................................... 6-34
Chrome Wheels. Cleaning
........................ 6-51
Cigarette Lighter
............................... 2-50
Cleaner. Air ................................... 6-15
Cleaning Aluminum or Chrome Wheels
................... 6-51
Exterior LampsLenses
........................ 6-51
Fabric
................................. 6-46. 6-47
Glass Surfaces
............................... 6-49
Inside
of Your Catera .......................... 6-46
Instrument Panel
............................. 6-48
Leather
..................................... 6-48
Outside of Your Catera
......................... 6-50
Speakercovers
.............................. 6-49
Special Problems
............................. 6-47
Stains
................................. 6-47. 6-48
Tires
....................................... 6-52
Vinyl
....................................... 6-48
Wheels
..................................... 6-51
Windshield and Wiper Blades ................... 6-50
Check Oil Light
................................ 2-73
Securing
in a Rear Outside Seat Position ........... 1-41
8-2
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Downloaded from www.Manualslib.com manuals search engine Climate Control System ........................... 3-2
Comfort Controls
................................ 3-2
Compact Disc Care
............................. 3-23
Compact Disc Changer Errors
..................... 3- 19
Console Shift Lever
............................. 2-25
Console Storage
................................ 2-48
Control of a Vehicle
.............................. 4-6
Convenience Net
............................... 2-49
Convex Outside Mirror
.......................... 2-47
Coolant
....................................... 6-19
Heater. Engine
............................... 2-17
SurgeTank
.................................. 5-18
CoolingSystem
................................ 5-16
Cornering Lamps
............................... 2-42
Cruise Control
................................. 2-35
Cruise Control Light
............................ 2-73
Customer Assistance for Text Telephone Users
......... 7-4
Customer Assistance Information
................... 7-1
Customer Satisfaction Procedure
.................... 7-2
Clock. Setting the
................................ 3-9
Damage. Finish
............................... 6-52
Damage. Sheet Metal
............................ 6-52
Daytime Running Lamps
......................... 2-40
Dead Battery
................................... 5-3
Defects. Reporting Safety
................... 7- 12. 7. 13
Defensive Driving ............................... 4-2
Defogger. Rear Window
.......................... 3-9
Defrosting ..................................... 3-8
Dimensions. Vehicle
............................ 6-63
Dolby@
B Noise Reduction .................. 3-13. 3-16 Door
Central Unlocking System
....................... 2-4
Locks ....................................... 2-3
Drive Position. Automatic Transmission
............. 2-21
DriverPosition
................................. 1-17
Driver’s Side Instrument Panel
Fuse Block ........... 6-57
Driver’s Side Temperature
Knob .................... 3-2
Driving
City
........................................ 4-20
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-21
InaBlizzard
................................. 4-28
In Foreign Countries ........................... 6-5
In the Rain and on Wet Roads ................... 4-17
Night
...................................... 4-15
OnCurves
.................................. 4-10
On Grades While Towing a Trailer ............... 4-37
On Hill and Mountain Roads
.................... 4-24
On Snow and
Ice ............................. 4-26
Throughwater
............................... 4-20
Winter
...................................... 4-25
WithaTrailer
................................ 4-36
DrunkenDriving
................................ 4-3
ECC ......................................... 3-2
Electrical Equipment, Adding
..................... 2-17
Electrical System
............................... 6-55
Electronic Climate Control
........................ 3-2
DRL
......................................... 2-40
Electrochromic Daymight Rearview Mirror
.......... 2-46
8-3