Important Points in the Customer Problem Analysis
What −−−−− Vehicle model, system name
When −−−−− Date, time, occurrence frequency
Where −−−−− Road conditions
Under what conditions? −−−−− Running conditions, driving conditions, weather conditions
How did it happen? −−−−− Problem symptoms
(Sample) Engine control system check sheet.
ENGINE CONTROL SYSTEM Check Sheet
Customer’s Name
Driver’s Name
Data Vehicle
Brought in
License No.
Model and Model
Year
Frame No.
Engine Model
Odometer Reading
km
miles
Problem Symptoms
Engine does
not Start
Difficult to
Start
Poor Idling
Poor
Drive ability
Engine Stall
Others
Engine does not crankNo initial combustionNo complete combustion
Engine cranks slowly
Other
Incorrect first idleIdling rpm is abnormalHigh ( rpm)Low ( rpm)
Rough idling
Other
HesitationBack fireMuffler explosion (after− fire)Surging
Knocking
Other
Soon after startingAfter accelerator pedal depressed
After accelerator pedal released
During A/C operation
Shifting from N to D
Other
Data Problem
ConstantSometimes ( times per day/month)
Inspector’s
Name
CUSTOMER PROBLEM ANALYSIS CHECK
−
INTRODUCTION HOW TO TROUBLESHOOT ECU CONTROLLED
SYSTEMSIN−19
1996 LAND CRUISER (RM451U)
1. CUSTOMER PROBLEM ANALYSIS
In troubleshooting, the problem symptoms must be confirmed accurately an\
d all preconceptions must be
cleared away in order to give an accurate judgment. To ascertain just what the problem symptoms are, it is
extremely important to ask the customer about the problem and the conditions at t\
he time it occurred.
Important Point in the Problem Analysis:
The following 5 items are important points in the problem analysis. Past pr\
oblems which are thought to be
unrelated and the repair history, etc. may also help in some cases, so as much information as possible s\
hould
be gathered and its relationship with the problem symptoms should be corre\
ctly ascertained for reference
in troubleshooting. A customer problem analysis table is provided in Diagnostics section for each system
for your use.
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BE1MD−01
BE−34
−
BODY ELECTRICAL COMBINATION METER
1996 LAND CRUISER (RM451U)
INSPECTION
1. INSPECT SPEEDOMETER ON−VEHICLE:
Using a speedometer tester, inspect the speedometer for allow-
able indication error and check the operation of the odometer.
HINT:
Tire wear and tire over or under inflation will increase the indica-
tion error.
If error is excessive, replace the speedometer.
Standard indicationAllowable range
2018 − 24
4038 − 44
6058 − 66
8078 − 88
10098 − 11 0
120118 − 132
2. INSPECT NO.1 VEHICLE SPEED SENSOR OPERA-
TION
(a) Connect the positive (+) lead from battery to terminal 1 and negative ( −) lead to terminal 2.
(b) Connect the positive (+) lead from tester to terminal 3 and
the negative ( −) lead to terminal 2.
(c) Revolve shaft.
(d) Check that there is voltage changer from approx. 0 V to 11 V or more between terminals 3 and 2.
HINT:
The voltage change should be 4 times per each revolution of
the No.1 vehicle speed sensor shaft.
If operation is not as specified, replace the sensor.
3. INSPECT TACHOMETER ON−VEHICLE:
(a) Connect a tune− up test tachometer, and start the engine.
NOTICE:
Reversing the connection of the tachometer will damage
the transistors and diodes inside.When removing or instal-
ling the tachometer, be careful not to drop or subject it to
heavy shocks.
(b) Compare the tester and tachometer indications.
If error is excessive, replace the tachometer.
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DI5OT−01
ENGINE CONTROL SYSTEM Check Sheet
Customer’s Name
Driver’s Name
Data Vehicle
Brought in
License No.
Model and Model
Year
Frame No.
Engine Model
Odometer Reading
km
miles
Problem Symptoms
Engine does
not Start
Difficult to
Start
Poor Idling
Poor
Driveability
Engine Stall
Others
Engine does not crankNo initial combustionNo complete combustion
Engine cranks slowly
Other
Incorrect first idleIdling rpm is abnormalHigh ( rpm)Low ( rpm)
Rough idling
Other
HesitationBack fireMuffler explosion (after− fire)Surging
Knocking
Other
Soon after startingAfter accelerator pedal depressed
After accelerator pedal released
During A/C operation
Shifting from N to D
Other
Datas Problem
Occurred
Problem Frequency
Condition When
Problem Occurs
Weather
Engine Operation
Engine T emp.
Place Outdoor
Temperature Constant
Sometimes ( times per day/month)Once only
Other
Fine
CloudyRainySnowyVarious/Other
Hot
Warm CoolCold (approx. °F/ °C)
Highway
SuburbsInner CityUphillDownhill
Rough road
Other
Cold
Warming upAfter Warming upAny temp.Other
Starting
Just after starting ( min.)IdlingRacing
Driving
Constant speedAccelerationDeceleration
A/C switch ON/OFF
Other
Condition of MILRemains on Sometimes light up Does not light up
NormalMalfunction code(s) (code )
Freezed frame data ( )
NormalMalfunction code(s) (code )
Freezed frame data ( )
Normal mode
(Precheck)
Check Mode
DTC Inspection Inspector’s
Name
DI−2
−
DIAGNOSTICS ENGINE
1996 LAND CRUISER (RM451U)
CUSTOMER PROBLEM ANALYSIS CHECK
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DI5K6−01
Transmission Control
System Check SheetInspector ’s
Name
:
Customer ’s Name
Registration No.
Registration Year
Frame No.
Date Vehicle
Brought In Odometer Reading
km
mile
/ /
/ /
Date Problem
Occurred
How Often Does
Problem Occur? / /
Continuous Intermittent ( times a day)
Symptoms
Vehicle does not move ( Any position Particular position )
No up−shift ( 1st → 2nd 2nd → 3rd 3rd → O/D )
No down−shift ( O/D → 3rd 3rd → 2nd 2nd → 1st )
Lock−up malfunction
Shift point too high or too low
Harsh engagement ( N → D Lock −up Any drive position )
Slip or shudder
No kick− down
Others
Check Item Malfunction
Indicator Lamp
DTC Check1st Time
2nd Time
Normal code Malfunction code (Code )
Normal
Remains ON
Normal code Malfunction code (Code )
DI−130
−
DIAGNOSTICS AUTOMATIC TRANSMISSION
1996 LAND CRUISER (RM451U)
CUSTOMER PROBLEM ANALYSIS CHECK
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DI5LU−01
ABS Check SheetInspector ’sName :
Customer ’s Name Date Vehicle
Brought In Registration Year
Registration No.
Frame No.
Odometer Reading / /
/ /
Date Problem First Occurred
Frequency Problem Occurs / /
ContinuousIntermittent ( times a day)
ABS does not operate.
ABS does not operate efficiently.
ABS Warning Light
Abnormal
Remains ONDoes not Light Up
DTC Check1st Time
2nd Time Normal Code
Malfunction Code (Code )
Normal CodeMalfunction Code (Code )
Symptoms km
miles
−
DIAGNOSTICS ANTI−LOCK BRAKE SYSTEM
DI−189
1996 LAND CRUISER (RM451U)
CUSTOMER PROBLEM ANALYSIS CHECK
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DI5Q1−01
Supplemental Restraint System Check Sheet
Date Problem Dist Occurred
Customer ’s Name
Registration No.
Registration Year
Frame No.
Odometer Reading
Weather
Temperature
Vehicle Operation
Road Conditions
Details Of Problem
Vehicle Inspection, Repair Histo-
ry
Prior to Occurrence of Mal-
function(Including Supplemental
Restraint System)
Diagnosis System Inspection
SRS Warning Light
Inspection
DTC Inspection 1st Time
2nd Time
1st Time
2nd Time Inspector ’s
Name
Fine Cloudy Rainy Snowy Other
Approx.
Starting Idling
Driving [ Constant speed Acceleration Deceleration Other ]
Remains ON Sometimes Light Up Does Not Light Up
Remains ON Sometimes Light Up
Does Not Light Up
Normal Code Malfunction Code
Normal Code Malfunction Code [ Code.
]
[ Code. ]
km
Miles
//
// //
Date V
ehicle Brought In
−
DIAGNOSTICS SUPPLEMENTAL RESTRAINT SYSTEM
DI−239
1996 LAND CRUISER (RM451U)
CUSTOMER PROBLEM ANALYSIS CHECK
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DI5O5−01
CRUISE CONTROL SYSTEM Check SheetInspector ’s name:
Customer ’s Name
Date of VehicleRegistration No.
Registration Year
Frame No.
Odometer Reading
/ / km
Mile
Condition of
Problem Occurrence
Date of Problem
How Often does
Occurrence
Problem Occur?
Vehicle Speed when
Problem Occurred / /
Continuous Intermittent ( Times a day)
km
Mile
Brought in
Auto cancel
occurs Driving condition City driving Freeway Up hill Down hill
After cancel occurred, did the driver activate cruise control again?
Yes No
Cancel does not
occur
With brake ON
Except D position shift At 40 km/h (25 mph) or less
When control SW turns to CANCEL position
Cruise control
malfunction
Slip to acceleration side
Slip to deceleration side
Hunting occurs
O/D cut off does not occur
O/D does not return
Switch
malfunction
SET ACCEL COAST RESUME CANCEL
Remains ON Does not light up Blinking
Symptoms
DTC Check
1st Time2nd Time
Normal Code Malfunction Code (Code )
Normal Code Malfunction Code (Code )
Cruise MAIN
indicator light
−
DIAGNOSTICS CRUISE CONTROL SYSTEM
DI−285
1996 LAND CRUISER (RM451U)
CUSTOMER PROBLEM ANALYSIS CHECK
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Version 1.11 - 03/16/2010
DI5O5−01
CRUISE CONTROL SYSTEM Check SheetInspector ’s name:
Customer ’s Name
Date of VehicleRegistration No.
Registration Year
Frame No.
Odometer Reading
/ / km
Mile
Condition of
Problem Occurrence
Date of Problem
How Often does
Occurrence
Problem Occur?
Vehicle Speed when
Problem Occurred / /
Continuous Intermittent ( Times a day)
km
Mile
Brought in
Auto cancel
occurs Driving condition City driving Freeway Up hill Down hill
After cancel occurred, did the driver activate cruise control again?
Yes No
Cancel does not
occur
With brake ON
Except D position shift At 40 km/h (25 mph) or less
When control SW turns to CANCEL position
Cruise control
malfunction
Slip to acceleration side
Slip to deceleration side
Hunting occurs
O/D cut off does not occur
O/D does not return
Switch
malfunction
SET ACCEL COAST RESUME CANCEL
Remains ON Does not light up Blinking
Symptoms
DTC Check
1st Time2nd Time
Normal Code Malfunction Code (Code )
Normal Code Malfunction Code (Code )
Cruise MAIN
indicator light
−
DIAGNOSTICS CRUISE CONTROL SYSTEM
DI−285
1996 LAND CRUISER (RM451U)
CUSTOMER PROBLEM ANALYSIS CHECK
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