1996 PONTIAC PONTIAC Owners Manual

USAGE
GM Optikleen’. Washer Solvent
Windshield
FLUIDLUBRICANT
or equivalent.
(GM
P.art No. 1051515)
Washer Solvent
Hood Latch Lubriplate lubricant aerosol
Assembly
Pivots, (GM Part No. 12346293 or
Spring Anchor
, equivalent) or lubricant meeting
and Release requirements
of ,NLCI
Grade 2,
Pawl Category’LB or GC-LB..
Hood and Door Multi-purpose lubricant, Superlube@
,Hinges (GM Part NO. 12346241
l or euuivalent).
USAGE
Fuel Door Hinge
and Trunk
Access
Panel
Hinges
Weatherstrip Conditioning
FLUDLLUBRICANT ~~~
Engine oil or Lubriplate Lubricant
(GM Part
No. 1050109).
Dielectric Silicone Grease
(GM
Part No. 12345579 or equivalent).
See “Replacement
Parts” in the Index for recommended
replacement filters and
spark plugs.
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Part E: Maintenance Record
After the scheduled services are performed, record the Services” or
“Periodic Maintenance” can be added on
date, odometer reading and who performed the service the
following record pages. Also, you should retain all
in the boxes provided after the maintenance interval.
, maintenance receipts. Your owner information portfolio
Any additional information from “Owner Checks and is a convenient
place to store them.
I Maintenance Record
‘ODOMETER
DATE
MAINTENANCE PERFORMED SERVICED BY READING
I
,
4-
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Customer Assistance Information
Here yau will find out how to contact Pontiac if you need
assistance.
This section also tells you how to obtain service
publications and how to report any safety defects.
This section includes information on:
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The Pontiac Cares Program
The Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Pontiac Cares
1’
With the PONTIAC CARES program, you are never
more than a phone call away from having your concern
taken care
of.
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The PONTIAC CARES 'philosophy and elements are
designed
to make you realize that Pontiac recognizes
you as
a valuable customer, appreciates your purchase
decision,
and is dedicated to taking care of the most
important person
... YOU! PONTIAC CARES is: A
valuable feature that comes with every Pontiac, a feature
that offers
a multitude of benefits that can give you
safety, security, comfort and convenience.
What makes up Pontiac Cares?
A 3 year/36,000 mile Bumper to Bumper Warranty
e Roadside Assistance
,
Courtesy Transportation
All
of these elements combine to make your driving
experience an enjoyable one, and are discussed in
greater detail further in your owner's manual. Pontiac
is
focusing on the changing needs of our customers and
is committed in giving you an exceptional level of
customer care throughout the ownership experience.
Our goal is to create total customer enthusiasm in our
product and our services, and make you the most
satisfied customer in the world.
Customer Satisfaction Procedure
i
Your satisfaction and goodwill are important to your
dealer and Pontiac. Normally, any concern you may
have with
your vehicle can be handed by your selling
or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly addkss my issue which may- arise. Pontiac has
empowered its dealers tp make any decisions and repair
vehicles,
and they are eager to resolve your concern to
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your complete satisfaction. If YOUr concern has not been In the Bahamas: 1-800-389-0009
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member Virgin Islands: 1-800-534-0122
In Bermuda, Barbados, Antigua and the British
of dealership management. Normally, concerns can be
quickly resolved at that level.
If the matter has already been
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0 In all other Caribbean countries: 1-809-763-13 15
reviewed with the Sales, Service, or
Parts Manager, contact In other overseas locations, call GM North American
the owner of the dealership or the General Manager. Export Sales in Canada at 1-905-644-41 12.
STEP TWO -- If after contacting a member of For prompt assistance, please have the following
-dealership -management, it appears your concern cannot information available to give the Customer
,'
be resolved by the dealership without further help, Assistance Representative:
contact the Pontiac Customer Assistance Center by
0 Your name, address, home and business
calling 1-800-PM-CARES.
In Canada, contact GM
of Canada Customer Assistance Center in Oshawa by '
calling '1-800-263-3777 (English) or 1-800-263-7854 Vehicle Identification Number (This is available
(French). from the vehicle registration or title, or the plate
at
telephone numbers
the top left of the instrument panel and visible For help outside of the United States and Canada, call +;:? .. t::. '
the following numbers as amrotxiate: I . .( through the windshield.)
Y II I
In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993, (Spanish)
In the. U.S. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
English) or 1-800-75 1.-4136 (Spanish)
0 Dealership name and location
0 Vehicle delivery date and present mileage
0 Nature of concern
..
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We encourage you to call us so we can give your inquiry
prompt attention. However,
if you wish to write Pontiac,
write
to:
Pwtiac Division
One Pontiac Plaza
' Customer Assistance Center
' Pontiac, MI 48340-2952
Refer
t~ your Warranty and Owner Assistawe
Information booklet for addresses of Canadian and
GM Overseas offices.
When contacting Pontiac, please remember that
your
concern will likely be resolved in the dealership, using
the dealer's facilities, equipment'and personnel,. That
is why we suggest you follow Step One first -if you
have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment 'available at its Customer .
Assistance Center. Any TTY user can communicate with
Pontiac
by dialing: 1-800-833-PONT. (TTY users in
Canada can dial 1-800-263-3830.)
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Pontiac Roadside Assistance Program
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Security While You Travel
I-800-ROADSIE (I -800-762-3743)
Pontiac's Roadside Assistance toll-free number is
staffed by a team of technically trained advisors, who
are available
24 hours a day, 365 days a year.
We
take anxiety out of uncertain situations by providing
minor repair information over the phone or making
arrangements to tow your vehicle to the nearest
Pontiac dealer.
We will provide the following services for
3 year/36,000 miles, at no expense to you:
Vehicle .out of fuel
Keys locked in vehicle
Tow to nearest dealership for warranty service
Change a flat tire
Jump starts
Courtesy Transportation -- See Pontiac Courtesy
Transportation section for details
As the proud owner of a new Pontiac vehicle, you are
automatically enrolled in the Pontiac Roadside
Assistance program. This value-added service is
intended
to provide you with peace of mihd as you
drive in the city, or travel the open road.
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