1996 PONTIAC GRAND-AM Owners Manual

Pontiac Courtesy Transportation
Pontiac strives to give you a worry free ownership of
your vehicle, and we realize the inconvenience of being
without
a car. So Pontiac has come up with a way to
eliminate any frustrations you might have when trying
to get 'a ride
to work, or wondering how you will get
home. Well, your worries are over. Pontiac provides no-cost transportation when you bring your
1996 Pontiac in for warranty service. It applies
to any repair covered under
the
36 month/36,000 mile limited warranty, and to
any
1996 Pontiac requiring repair as a result of product
recall or special policy situations. For same day service,
you
are ehtitled to one-way shuttle service of up to
10 miles. If the repairs require an overnight stay for
the car, you're entitled to either a Pontiac loaner or
reimbursement for
a rental car, up to $3O/day, for up
to five days.
Some state insurance regulations make
it impractical to
rent vehicles to people under
21 years of age. If you are
under
21 and have difficulty renting a vehicle, Pontiac
will reimburse you, up
to $3O/day, for any documented
transportation
you receive.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer
for details. The Roadside Assistance program is
available only in the United States or Canada.
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GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to
YOW
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations 'and/or
to discontinue its participation in this
pr0gra.m.
Both Pontiac and your Pontiac dealer
are committed to
making sure you are completely satisfied with your new
vehicle. Qur experience has shown that, if a situation
arises where
you feel your concern has not been
adequately addressed,
the Customer Satisfaction 5):. 9.t
Procedure described earlier in this section is very successful.
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There may be instances where an impartial third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs
or interpretation of the New
Vehide Limited Warranty. To assist in resolving these
disagreements, Pontiac voluntarily participates
in
BBB AUTO LINE.
BBB AUTO LINE is .an out-of-court program
administered by the Better Business Bureau system
to
settle disputes between customers and automobile
manufacturers. This program
is available free of charge
to customers who currently own or lease a GM vehicle.
If
you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the
BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number
(VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age
and mileage, and
other factors.
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We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO
LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Pontiac.
If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator
will make a decision which you may
i accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until a decision
is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or
in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Pontiac Customer
Assistance Center at
1-800-PM-CARES.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT '
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should
immediately inform, the National Highway TrafYic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between 'you, your dealer, or
General Motors.
To contact NHTSA, you may either call
the Auto Safety
Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington,
D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington,
D.C. 20590
Yo,u can also obtain other information about motor
vehicle safety from the Hotline.
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REPORTING SAFETY DEFECTS REPORTING SAFETY DEFECTS
TO THE CANADIAN TOGENERALMOTORS
GOVERNMENT In addition to notifying NHTSA (or Transport Canada)
IT you live in Canada, and you believe that your vehicle in a situation like this, we certainly hope you'll notify
has a safety defect, you should immediately notify us. Please call us at 1-800-PM-CMS or write:
Transport Canada, in addition to notifying General 'Pontiac Division
Motors of Canada Limited.
You may write' to: . l Customer Assistance Center
'Transport Canada
Box 8880
Ottawa, Ontario K1G 352 In Canada, please call us at 1-800-263-3777 (English)
. - . . , One Pontiac Plaza
:?,.. ,? : ,). * P' '. Pontiac, MI 48340-2952 . ,. .I
or 1-800-263-7854 (French). Or, write:
General
Motors of Canada Limited
Customer
Assistance Center
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
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Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current
and many past model General Motors vehicles.
Toll-free telephone numbers
for ordering information:
United States
. . . . . . . 1-800-551-4123
Service Manuals
Service manuals contain diagnostic and repair
information for
all chassis and body systems. They may
be useful for owners who wish to get a greater
understanding
of their vehicle. They are also useful for
owners with the appropriate skill level or training who
wish to perform “do-it-yourself” service. These are
authentic General Motors service manuals me
professional, qualified technicians.
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Service Bulletins
Service bulletins covering various subjects are regularly sent to
all General Motors dealerships. GM monitors
product performance
in the field. When service methods
are found which promote better service on GM vekplcles,
bulletins
are created to help the technician perform
better service. Service bulletins may involve
any
number of vehicles. Some will describe inexpensive
service; others
will describe expensive service. Some
will advise
of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians. In some cases
bulletins refer to service manuals, specialized tools,
equipment
and safety procedures necessary to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly
to help identify specific bulletins.
Subscriptions are available. You
can order an index at
the toll-free numbers listed previously, or ask a GM
dealer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation
and maintenance information.
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0
Section 9 Index
I
I
Adapter Kit. Compact Disc .................. 3- 13. 3. 16
Air Bag ....................................... 1-20
How Does it Restrain
.......................... 1-24
How it
Works ................................ 1-22
Location
................,..,................ l-22
Readiness Light ......................... 1-21. 2-55
Servicing ................................ .. 1-25
What Will You See After it Inflates
............... 1-24
When Should it Inflate
......................... 1-23
Air Cleaner ...................................... 6-16 Air Conditioning ................................ 3-4
Air Conditioning Refrigerants ..................... 6-62
Alignment and Balance, Tire
...................... 6-42
Aluminum Wheels. Cleaning ...................... 6-50
Antenna, Fixed ................................. 3-24
Antifreeze ................................ 5-16, 6-22
Anti-Lock
Brake System Warning Light ................ 2-57, 4-6
Anti-Theft, Radio
.............................. 3-21
Appearance Care Materials ....................... 6-52
Arbitration
Program .............................. 8-8
Ashtrays ...................................... 2-47
What Makes it Inflate
.......................... 1-23
Brakes
...................................... 4-6
Appearancecare
............................... 6-45 Audio Controls. Steering Wheel Touch Control
....... 3-23
Audio Equipment. Adding
........................ 3-24
Audio Systems
................................... 3-8
Auto-Down Window ............................ 2-30
Automatic Door Locks
............................ 2-4
Automatic Overdrive
............................ 2-20
Automatic Transaxle
............................. 2-18
Fluid
....................................... 6-17
Operation
.................................... 2-18
Park Mechanism Check ........................ 7-40
Starting Your Engine .......................... 2-13
Check
...................................... 7-38
Shifting ..................................... 2-18
Battery
...................................... 6-32
Charging System Indicator Light
................. 2-56
Jump Starting ................................. 5-2
Replacement. Keyless Entry
..................... 2-7
Saver ...................................... 2-43
Warnings .................................... 5-2
BBB Auto Line ................................. 8-8
Better Business Bureau Mediation ................... 8-8
.
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Brake Adjustment
................................... 6-31
Fluid .................... '. .................. 6-28
Master
Cylinder ............................... 6-28
Pedal Travel
................................. 6-31
Replacing System Parts ........................ 6-31
System Warning Light .................... 2-56, 6-29
Trailer ...................................... 4-37
Transaxle Shift Interlock Check .. ............... 7-39
Wear ....................................... 6-30
Brakes, Anti-Lock ............................... 4-6
Braking ......................................... 4-5
Braking in Emergencies .......................... 4-10
Break-In. New Vehicle ........................... 2-1 1
Brightness Control .............................. 2-41
BTSI Check ................................... 7-39
Bulb Replacement ......................... 6-33. 6-59
Canadian Roadside Assistance ........................ 8-6
Capacities and Specifications ...................... 6-60
Carbon Monoxide ..................... 2-28.4-28. 4-37
Cassette Deck Service ........................... 7-37
Cassette Tape Player ............................ 3- 10
Cassette Tape Player Care ........................ 3-25
Cassette Tape Player Errors ....................... 3-1 1
Cassette Tape Player. Remote ...................... 3-19
CD Adapter Kits .......................... 3-13. 3-16
CD Player Theft-Deterrent Feature ................. 3-2 1
Center Console Storage Area ...................... 2-46
Center Rear Passenger Position .................... 1-33
CertificatiorQTire Label ........................... 4-32
Parking ..................................... 2-24 Chains. Sagety
................................. 4-37 .
Chains. Tire ................................... 6-44
Changing a Flat Tire .............................. 5-21
Check Engine Light ............................. 2-60
Check Oil Light ................................ 2-64
Checking
Your Restraint Systems .................. 1-47
Chemical Paint Spotting .......................... 6-51
Child Restraints ................................ 1-36
Securing in a Rear Outside Seat Position ........... 1-37
Securing in the Center Rear Seat Position .......... 1-39
Securing in the Passenger Seat Position ........... 1-41
Securing in the Right Front Seat Position .......... 1-41
Top
Strap ................................... 1-37
Wheretoput ................................ 1-36
Cigarette Lighter ............................... 2-47
Circuit Breakers and Fuses ........................ 6-55
Cleaner. Air ................................... 6-16
Cl. eaning ...................................... 6-45
Aluminum Wheels ............................ 6-50
Fabric ...................................... 6-46
Glass ....................................... 6-48
Inside of Yon Pontiac ......................... 6-45
Instrument Panel .............................. 6-48
Leather ..................................... 6-47
Outside of Your Pontiac ........................ 6-49
Spelcial Problems ............................. 6-46
Stains ...................................... 6-46
Tires ....................................... 6-50
Vinyl ....................................... 6-47
Wheels ..................................... 6-50
Windshield and Wiper Blades .................... 6-48
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