1996 OLDSMOBILE SILHOUETTE Owners Manual

Courtesy Transportation
I
We’re here to help. That’s why whenever your
Oldsmobile is undergoing any Bumper to Bumper
Warranty service, we’ll make sure you don’t end up
stranded at
the retail facility. It’s called Courtesy
Transportation and it’s our way to make sure you’re able to
get out even when your car is in. For same-day
service, we’ll give you a one-way shuttle ride
of up to
10 miles. If your vehicle requires overnight warranty
repairs, we’ll provide a loaner car
or reimburse you up
to
$30 a day for the cost of alternate transportation -- a
cab, a bus or even a rental car
if necessary. Having your
car serviced is rarely convenient, but with Courtesy
Transportation, at least you’ll be able to get where you
need to go, whether it’s here, or there.
Some state insurance regulations make it impractical to
rent vehicles to people under
21 years of age. If you are
under
21 and have difficulty renting a vehicle,
Oldsmobile will reimburse up to $30/day for
documented transporation you receive. Please consult
your retailer
for details.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
retailer for details.
The Roadside Assistance program is
available only in the United States and Canada.
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GM Participation in BBB AUTO
LINE -- Alternative Dispute
Resolution
Program*
"This program may not be available in all states,
depending on state law. Canadian owners refer
to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right
to change eligibility
limitations and/or to discontinue its participation
in
this program.
Both Oldsmobile and your Oldsmobile retailer are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that, if a
situation
arises where you feel your concern has not been
adequately addressed,
the Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
-
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreem.ents, Oldsmobile voluntarily participates
in
BBB AUTO LINE. BBB
AUTO
LINE is an out-of-court program
administered by the Better Business Bureau system
to
settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact
the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between
you and Oldsmobile. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Oldsmobile Customer
Assistance Network
at 1-800-442-6537.
REPORTING SAFETY DEFECTS TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash
or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and
if it finds that a safety defect exists in
a group of vehicles,
it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your retailer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0 123 in
the Washington,
D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C.
20590
You can also obtain other information about motor
vehicle safety from the Hotline.
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REPORTING SAFETY DEFECTS
TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has
a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope
you’ll notify
us. Please call us at 1-800-442-6537 or write:
Oldsmobile Customer Assistance Network
P.O. Box 30095
Lansing, MI 48909
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French).
Or, write:
General Motors
of Canada Limited
Customer Communication Centre
1908 Colonel
Sam Drive
Oshawa, Ontario L1H 8P7
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Service and Owner Publications
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all
current and many past model General Motors vehicles.
Toll-free telephone numbers for ordering information:
United States
......... 1-800-55 1-4 123
Canada .............. 1-800-668-5539
Service Manuals
Service manuals contain diagnostic and repair
information for all chassis and body systems. They
may be useful for owners who wish to get a greater
understanding of their vehicle. They are also useful for
owners with
the appropriate skill level or training who
wish
to perform “do-it-yourself” service. These are
authentic General Motors service manuals meant for
professional, qualified technicians.
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Service Bulletins
Service bulletins covering various subjects are regularly
sent to all General Motors retail facilities.
GM monitors
product performance in the field. When service methods
are found which promote better service
on GM vehicles,
bulletins are created to help the technician perform
better service. Service bulletins may involve any
number of vehicles. Some will describe inexpensive
service; others will describe expensive service. Some
will advise of new or unexpected conditions, and others
may help avoid future costly repairs. Service bulletins
are meant for qualified technicians. In some cases
bulletins refer to service manuals, specialized tools,
equipment and safety procedures necessary to service
the vehicle. Since these bulletins are issued throughout
the model year and beyond, an index is required and
published quarterly
to help identify specific bulletins.
Subscriptions are available. You can order an index at
the toll-free numbers listed previously, or
ask a GM
retailer to see an index or individual bulletin.
Owner Publications
Owner’s manuals, warranty folders and various owner
assistance booklets provide owners with general
operation and maintenance information.
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I Section 9 Index
I ..
Accessory Power Outlet ......................... 2-66
Adjusting Rear Seats
............................ 1-10
How Does it Restrain .......................... 1-28
How it Works
................................ 1-27
Location
.................................... 1-27
Readiness Light
......................... 1.26. 2.73
Servicing
................................... 1-30
What Makes it Inflate
........................... 1-28
What Will
You See After it Inflates ............... 1-29
When Should it Inflate
.... : .................... 1-28
Aircleaner
.................................... 6-14
Air Cleaner. Checking or Replacing
................ 6- 15
Air Conditioning
................................ 3-3
Air Conditioning Refrigerants
..................... 6-59
Airhflator
.................................... 2-66
Alignment and Balance. Tire
...................... 6-40
Aluminum Wheels. Cleaning
...................... 6-48
AMAX ....................................... 3-17
Antenna. Integrated Roof
......................... 3-25
Antifreeze
..................................... 6-18
AirBag
....................................... 1-25
I
.
Anti-Lock
Brake System Warning Light
................ 2.75. 4.6
Brakes
...................................... 4-6
Appearance Care
............................... 6-42
Appearance Care Materials
....................... 6-50
Ashtrays ................................. 2.58. 2.59
Audio Equipment. Adding
........................ 3-23
Audio Systems
.................................. '3-9
Automatic
Door Locks ............................ 2-6
Customizing
.................................. 2-6
Overriding Lock Delay ......................... 2-6
Automatic Overdrive
............................ 2-29
Automatic Transaxle Check
....................... 7-35
Automatic Transaxle Fluid
........................ 6-15
Checking the Level
........................... 6-16
Howtocheck
................................. 6-16
Automatic Transaxle Operation
.................... 2-27
Automatic Transaxle Park Mechanism Check
......... 7-37
Anti-Lock Brake System Block Fuse
................ 657
Audio Controls. Steering Wheel Touch Control
....... 3-22
HowtoAdd
................................. 6-18
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