1996 OLDSMOBILE SILHOUETTE Owners Manual

Part D: Recommended Fluids and
Lubricants
NOTE: Fluids and lubricants identified below by name,
part number or specification may be obtained from your
GM retailer.
USAGE
Engine Oil
Engine Coolant
FLUIDLUBRICANT
Engine oil with the American
Petroleum Institute Certified For
Gasoline Engines “Starburst”
symbol of the proper viscosity.
To
determine the preferred viscosity
for your vehicle’s engine, see
“Engine Oil” in the Index.
50/50 mixture of clean wateL
(preferably distilled) and GM
Goodwrench@ DEX-COOL
TM or
Havoline@ DEX-COOL’”
(orange-colored, silicate-free)
antifreeze conforming
to GM
Specification 6277M. See “Engine
Coolant” in the Index.
USAGE
Coolant
Supplement
Sealer
Hydraulic Brake
System
Parking Brake
Cable Guides
Power Steering
System
Automatic
Transaxle
Key Lock
Cylinders GM
Part No. 3634621 or
equivalent with a complete flush
and refill.
(GM Part No.
1052535 or
Chassis lubricant (GM Part
No. 1052497 or equivalent) or
lubricant meeting requirements
of NLGI Grade 2, Category LB
or GC-LB.
GM Power Steering Fluid
(GM Part
No. 1052884 - 1 pt.,
1050017
- l qt., or equivalent).
DEXRON@-I11 Automatic
Transmission Fluid.
Multi-Purpose Lubricant, Superlube@ (GM Part No. 12346241
or equivalent).
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USAGE
Chassis
Lubrication
Windshield
Washer Solvent
Hood Latch
Assembly, Pivots, Spring Anchor
and Release Pawl
FLUIDLUBRICANT
Chassis lubricant (GM Part
No. 1052497 or equivalent) or
lubricant meeting requirements
of NLGI Grade 2, Category LB
or GC-LB.
GM Optikleen@ Washer Solvent
(GM Part
No. 1051515)
or equivalent.
Lubriplate lubricant aerosol (GM
Part No. 12346293 or equivalent)
or lubricant meeting requirements
of NLGI Grade 2, Category LB
or GC-LB.
~
USAGE
Hood and Door
Hinges, Rear
Folding Seat,
Fuel Door
Hinge, Rear Compartment
Lid Hinges
Sliding Door
Track
Weatherstrip Conditioning:
FLUIDLUBRICANT
Multi-purpose lubricant, Superlube@
(GM Part No. 12346241
or equivalent).
Lubriplate lubricant aerosol
(GM
Part No. 12346293 or equivalent)
or lubricant meeting requirements
of NLGI Grade 2, Category LB
or GC-LB.
Dielectric Silicone Grease
(GM
Part No. 12345579 or equivalent).
See “Replacement Parts”
in the Index for recommended
replacement filters and spark plugs.
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Part E: Maintenance Record
After the scheduled services are performed, record the
Services” or “Periodic Maintenance’’ can be added on
date, odometer reading and who performed the service
the following record pages. Also, you should retain all
in the
boxes provided after the maintenance interval.
maintenance receipts. Your owner information portfolio
Any additional information from “Owner Checks and
is a convenient place to store them.
Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED SERVICED
BY READING
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Maintenance Record
ODOMETER SERVICED
BY MAINTENANCE PERFORMED
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Section 8 Customer Assistance Information
Here you will find out how to contact Oldsmobile if you
need assistance. This section also tells you
how to obtain
service publications and
how to report any safety defects.
This section includes information
on:
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The Customer Satisfaction Procedure
Customer Assistance for Text
Telephone (TTY) Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
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Your satisfaction and goodwill are important to your
retailer and Oldsmobile. Normally, any concern
you
may have with your vehicle can be handled by your
selling or servicing retailer. Your retailer has the facility,
trained technicians, special tools and up-to-date
information to promptly address any issue which may
arise. Oldsmobile has empowered its retailers to make
decisions and repair vehicles, and they are eager to
resolve your concern to your complete satisfaction.
If
your concern has not been resolved to your satisfaction,
take the following steps:
STEP ONE -- Discuss your concern with a member of
retailer management. Normally, concerns can be quickly
resolved at that level.
If the matter has already been
reviewed with the Sales, Service or Parts Manager,
contact the owner
of the retail facility or the
General Manager.
STEP TWO -- If after contacting a member of
retail facility management, it appears your concern
cannot be resolved by the retail facility without further
help, contact the Oldsmobile Customer Assistance
Network by calling 1-800-442-6537. In Canada,
contact
GM of Canada Communication Centre
in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French). For help outside
of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the US. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4 136 (Spanish)
In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0122
0 In all other Caribbean countries: 1-809-763- 13 15
0 In other overseas locations, call GM North American
Export Sales in Canada at: 1-905-644-4 112.
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For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
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Your name, address, home and business
telephone numbers
Vehicle Identification Number (This
is available
from the vehicle registration or title, or the plate at
the top left
of the instrument panel and visible
through the windshield.)
Retail facility name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call
us so we can give your inquiry
prompt attention. However,
if you wish to write
Oldsmobile, write to:
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend Street
P.O. Box 30095
Lansing, MI 48909
Refer to your Warranty and Owner Assistance
Information booklet for addresses of Canadian and
GM Overseas offices.
When contacting Oldsmobile, please remember that
your concern will likely be resolved in the retail facility,
using the retailer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first if you
have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Oldsmobile has TTY equipment available at its
Customer Assistance Center. Any TTY user
can communicate with Oldsmobile by dialing:
1 -800-833-OLDS. (TTY users in Canada can dial
1-800-263-3830.)
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Oldsmobile Roadside Assistance
Program Features and Benefits
The Oldsmobile Roadside Assistance program means
help is just a toll-free call away
-- 24 hours a day,
365 days a year.
Courteous and capable Customer Assistance Advisors
are on-call to provide you with prompt assistance.
24-Hour Oldsmobile Roadside Assistance
Telephone Number
1-800-442-OLDS (6537) is the one number to call
for assistance
in the United States. Trained Customer
Assistance Advisors, on-call to render assistance to
Oldsrnobile drivers, can dispatch roadside assistance
and towing service, locate the nearest Oldsmobile
retail facility, take your request for an Oldsmobile
computerized trip routing or simply answer any
questions
the Oldsmobile driver may have about the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number is fully staffed and operational
24 hours a day, 365 days a year.
Who Is Covered?
Oldsrnobile Roadside Assistance covers all
1996 Oldsmobile vehicles.
Coverage is for
the Oldsmobile vehicle, regardless of
the driver, and is concurrent with the Bumper to Bumper
warranty period.
Oldsmobile reserves the right
to limit services or
reimbursement to an owner or driver when in
Oldsmobile’s judgement the claims become excessive
in
frequency or type of occurrence.
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