
Quick Summary To utilize your vehicle's assistance request
feature, YOUR CELLULAR PHONE MUST BE
ACTIVATED. Roadside or emergency assistance can be
requested whenever your key is in the
RUN/START position and for two minutes after
the vehicle is turned off. An assistance request is initiated by pressing
either the tow truck or ambulance button located
in the overhead console. When a button is pressed, a warning lamp located
in the overhead console begins to flash and status
messages are displayed on the vehicle's message
center. (Messages are only displayed when your
key is in the RUN/START position.) The vehicle's cellular phone automatically
places a call to a 24 hour emergency
response center. When contact is made, the vehicle sends an
electronic data message to the response center's
computer. This data message includes latitude
and longitude coordinates obtained from the
vehicle's positioning system. Once the data transmission is complete, the
call is forwarded to a response center
operator who confirms your location using a
computerized map. The vehicle's cellular handset is locked-out,
the phone is automatically placed in "hands
free" mode and voice communication is
established with the operator through the
"hands free" microphone. Typically, voice communication with an
operator is established within one minute
after an assistance button is pressed.
145

when appropriate, stay in direct phone contact
with you until emergency help arrives notify pre-designated family contacts or friends
of the emergency situation, if requested, or if no
response is received from the vehicle.
NOTE: If You are certain of your location, a direct
phone call to 911 or other emergency services may
provide a faster response.
Activation and Deactivation
When either of the two Lincoln RESCU buttons is
pressed, a warning light, located in the overhead
console, will begin to flash and status messages will
be displayed on the vehicle's message center,
confirming an assistance request has been made.
The warning light will continue to flash throughout
the activation.The RESCU Warning light
The system can be activated whenever your
ignition key is in the RUN/START Position and
for two Minutes after your vehicle is turned off.
In most situations, the assistance request can
ONLY be terminated and the system reset when
a special tone is sent to the vehicle by the
Lincoln Security Response Center. (See
Automatic Redial later in this chapter for
exceptions.) Operation will continue even if the
vehicle is turned off during an activation
(although visual feedback via the Message
Center will not be available in this situation).
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Cellular Phone Interface
During an activation, Lincoln RESCU takes control
of the vehicle's cellular phone. If the phone is in
use, THE CALL WILL BE TERMINATED and the
Lincoln Security Response Center will automatically
be dialed. The cellular handset becomes inoperative
and all voice communication with the operator is
accomplished via the cellular phone's "hands-free"
microphone.
NOTE: When an activation is terminated, your
phone is left unlocked, in the "ON" state and may
not return to its previous system selection setting. It
can be reprogrammed to your previous setting as
desired.
Message Center Interface
During an activation, Lincoln RESCU
communicates with the vehicle's Message Center.
Status messages describing the sequence of steps
being executed are displayed, allowing you to
visually follow the activation process. The
following messages are
150typical of those displayed during an assistance
request. They are shown in the order in which
they would appear: ROADSIDE REQUEST or EMERGNCY
REQUEST CALL IN PROGRESS RINGING RESPONSE CENTER SENDING LOCATION DATA DATA RECEIVED WAITING FOR OPERATOR
Once an assistance request is made, it will
typically take less than one minute until contact
is made with an operator. During voice
communication the following messages will
alternately toggle on the display: CID XXXXXXXXXX LAT XXXXXXXXXX

LON HDG XX
These messages respectively are the customer
identification number, vehicle latitude, vehicle
longitude and heading. Under special
circumstances, the operator may ask you to read the
information being displayed on the Message Center.
If vehicle messages are being displayed on the
Message Center (low washer fluid, low oil, door
ajar, etc.), they must be cleared in order to view the
LINCOLN RESCU messages. To clear the vehicle
messages, press the Message Center RESET button,
which is located to the right of the display.
Continue pressing the button until all vehicle
messages are cleared.
Automatic Redial
As described previously, when an assistance request
is made, the vehicle's cellular phone automatically
dials the Lincoln Security Response Center's central
computer and attempts to send an electronic datamessage. Occasionally, it can be difficult for the
computer to recognize the message if the
cellular connection is weak or noisy. If the
transmission of the message is unsuccessful, the
data call will be terminated and the message
"REDIAL IN PROGRESS" will be displayed on
the Message Center. A second call will
automatically be placed which bypasses the
response center's computer and is forwarded
directly to an operator.
Similarly, if the cellular call is disconnected by the
network prior to receipt of the termination tone,
another call to the response center will also
automatically be dialed. The message "REDIAL
IN PROGRESS" will be displayed on the Message
Center and voice communication with an operator
will be restored.
NOTE: During redial calls, full control of the
cellular phone is returned to you. Pressing
either the "PWR" or "END" button on the
cellular handset will terminate the assistance
request and reset the system.
151

Location Data Retransmit Capability
During an activation, the Lincoln Security Response
Center operator has the capability to initiate a
retransmission of the electronic data message. This
may be necessary to ensure a more precise
determination of vehicle location or to track a
vehicle that is moving. To accomplish the
retransmit, a special tone is sent to the vehicle by the
response center. In this situation you will
temporarily lose voice contact with the operator and
the messages "SENDING LOCATION DATA" and
"DATA RECEIVED" will respectively be displayed
on the Message Center. After the data
retransmission is complete, voice communication
will be restored and the CID, LAT, LON and HDG
message will again alternately toggle on the
Message Center display.
152Global Positioning System
Vehicle location is continuously updated via
Global Positioning System (GPS) technology.
GPS was developed by the U.S. Department of
Defense for worldwide navigational and
positioning purposes. It utilizes a constellation
of 24 orbiting satellites located more than 20
thousand kilometers above the earth. At any
given time, several of the 24 satellites should be
visible to the vehicle's GPS receiver. Based on
the time for signals emitted by these satellites to
reach the receiver, an on-board computer will
determine the vehicle's location, typically within
100 feet. In addition to latitude and longitude,
the system also determines heading and speed.
Vehicle positioning information is relayed to the
Lincoln Security Response Center ONLY
during roadside or emergency requests. The
response center will not be able to track your
location while in an inactive state.

Positioning capability temporarily degraded after
battery reconnect
When your vehicle is started, the Lincoln RESCU
GPS receiver begins the process of determining
vehicle location. The receiver will search the sky
and attempt to acquire signals from all visible
satellites. A real-time clock and an almanac
containing detailed information about the satellite
constellation are stored in the on-board computer's
memory and are used to expedite the search. If the
vehicle's battery is disconnected, the clock memory
is erased and time and date are lost. Once the
battery is reconnected, it could take approximately
15 minutes to reacquire the clock and for
positioning capability to be restored. During this
time, the system will operate but the response center
will not be able to identify your location. In this
situation, the operator will depend on you to
provide verbal information regarding vehicle
location.
154Inoperative if cellular signal marginal or
unavailable
Since the Lincoln RESCU System utilizes the
vehicle's cellular phone, it can only be operated
in geographical areas with cellular coverage.
Although approximately 90 percent of the U.S.
population lives and works in cellular coverage
areas, there are various rural or mountainous
areas where coverage is marginal or does not
exist. If an activation occurs in this situation,
the messages "NO CELLULAR SIGNAL" and
"WAITING TO ACQUIRE" will alternately be
displayed on the Message Center. If after
several attempts cellular service cannot be
acquired, the message "UNABLE TO PLACE
CALL" will be displayed, the assistance request
wfll be terminated and the phone will return to
its normal operating mode.

Inoperative if cellular system busy
In a particular area, the local cellular system can
only handle a limited number of cellular calls at one
time. Once volume has reached the maximum limit,
additional callers are denied access. If an activation
occurs in this situation, the messages "CELLULAR
SYSTEM BUSY" and "PLEASE WAIT" will
alternately be displayed on the message center. If
after several attempts a cellular channel cannot be
acquired, the message "UNABLE TO PLACE
CALL" will be displayed, the assistance request will
be terminated and the phone will return to its normal
operating mode.
Incompatible with cellular PIN feature
Some cellular carriers offer custom phone numbers
that are assigned a personal identification number
(PIN). In this situation, the user is required to enter
the pin with any phone calls made over the network.
The Lincoln RESCU System is not compatible with
the pin feature. At the time your phone is activated,
ask your carrier to assign you aphone number that does not require a personal
identification number entry. If you have difficulty
obtaining a non-PIN number, contact your dealer
or call the Ford Cellular System Clearinghouse at
1-800-367-3357 for assistance.
Incompatible or performance limited with
certain cellular provider features.
Some cellular carriers offer customers various
optional features with their cellular service.
Several of these features are not compatible or
could potentially limit the performance of your
Lincoln RESCU System. The cellular features
that should be avoided to ensure maximum
system performance include: no outgoing calls,
hotline, call forwarding, no incoming calls, npa
restrictions, busy/no answer transfer, and call
waiting. Because carriers are regularly making
new features available to the customer, this list
may not be complete. Contact your dealer for
assistance if you are unsure if a particular cellular
feature is compatible with your Lincoln RESCU
System.
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Electronic Sound SystemsVolume on Treble Bass AM Display Tape FM1/FM2 Balance DSP Blank skip
Fade Seek Autoset Scan Eject Fast forward BASS TREB Tune Compact discs Tape Dolby/
Compression Shuffle Rewind Memory preset buttons
Luxury Audio System (Digital)159