1996 CHEVROLET TAHOE Owners Manual

Downloaded from www.Manualslib.com manuals search engine I USAGE T
Hood and Door
Hinges
Body
Door
Hinge Pins,
Tailgate Hinge
and Linkage,
Folding Seat,
Fuel Door Hinge
FLUIDLUBRICANT
Multi-pu ose lubricant,
Superlube (GM Part
No. 1234624 1 or equivalent).
Multl-pu ose lubricant,
,
Superlube (GM Part
No. 1234624 1 or equivalent).
%
%
Outer Tailgate
Handle Pivot
Points Multi-pu ose lubricant
Superlube (GM Part
No. 1234624 1 or equivalent).
%
I
Weatherstrip
Conditioning Dielectric
Silicone Grease (GM
Part
No. 12345579 or equivalent). Squeaks
Multi-pu
ose lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
%
Gas Line Gas Line De-Icer (GM Part
No.
105 15 16).
See “Replacement Parts”
in the Index‘ for recommended
replacement filters, valves and spark plugs.
7-50

Downloaded from www.Manualslib.com manuals search engine Part E: Maintenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed
the service
in the boxes provided after the maintenance interval.
Any additional information from “Owner Checks and Services” or
“Periodic Maintenance” can be added on
the following record pages. Also, you should retain all
maintenance receipts. Your owner information portfolio
is a convenient place to store them.
Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
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Downloaded from www.Manualslib.com manuals search engine Maintenance Record
ODOMETER
DATE MAINTENANCE PERFORMED
SERVICED
BY READING
7-52

Downloaded from www.Manualslib.com manuals search engine Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if
you need assistance. This section also tells
you how
to obtain service publications and how to report any
safety defects.
This section includes information on:
a
0
a
0
0
0
0
The Customer Satisfaction Procedure Customer Assistance for Text
Telephone (TTY) Users
Roadside Assistance
Courtesy Transportation
BBB Auto Line -- Alternative Dispute
Resolution Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
8-1

Downloaded from www.Manualslib.com manuals search engine Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern you may
have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Chevrolet
has empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern
to
your complete satisfaction. If your concern has not been
resolved
to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of dealer management. Normally, concerns can
be quickly resolved at that level. If the matter has
already
been reviewed with the Sales, Service or Parts
Manager, contact the owner of the dealership or the
STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot
be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling 1-800-222- 1020. In Canada,
contact GM of Canada Customer Assistance Center
in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
~, General Manager. For help
outside
of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the US. Virgin Islands: 1-800-496-9994
0 , In the Dominican Republic: 1-800-75 1-41 35
(English) or 1-800-751-4136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
0 In all other Caribbean countries: 1-809-763-13 15
0 In other overseas locations, call GM North American
Export Sales in Canada at: 1-905-644-4112.

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available
to give the Customer
Assistance Representative:
Your name, address, home and business
0 Vehicle Identification Number (This 'is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
telephone
numbers
0 Dealership name and location
0 Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However, if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047 Refer
to your Warranty and Owner
Assistance
Information booklet for addresses of Canadian and
GM Overseas offices.
When contacting Chevrolet, please remember that
your concern will likely be resolved in the dealership,
using the dealer's facilities, equipment and personnel.
That is why we suggest
you follow Step One first if
you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Chevrolet by dialing: I-800-833-CHEV. (TTY users in
Canada can dial
1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited
to announce the
establishment of the Chevrolet/Geo Roadside Assistance
Center. As the owner of a 1996 Chevrolet/Geo,
membership in Roadside Assistance is free. Roadside
Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a
nationwide network of dealer recommended service
providers. Roadside membership is free, however some
services may incur costs.
Roadside offers two levels of service
to the customer,
Basic Care and Courtesy" Care:
0 Toll-free number, 1 -800-CHEV-USA
Free towing for warranty repairs
Basic over-the-phone technical advice
0 Available dealer services at reasonable costs (ie.,
wrecker services, locksmithkey service, glass
repair, etc.)
ROADSIDE
Courtesy " Care PROVIDES:
Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
8-4

Downloaded from www.Manualslib.com manuals search engine FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
FREE Flat Tire Service (spare installed on the road)
FREE Jump Start (at home or on the road)
FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chs;vrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with
the coverage provided by the Bumper to Bumper
New Vehicle Limited Warranty to eligible purchasers
of 1996 Chevrolet/Geo passenger car and light duty
trucks. (Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating 1996 and newer Chevrolet/Geo
vehicles for a period of 36 monlfis/36,000 miles,
whichever occurs first. All
Courtesy Care services
must be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Care and Courtesy Cure are not part of or
included in the coverage provided
by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic Care and Courtesy Care
at any time. For
complete program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide
you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
Vehicle Identification Number (VIN)
License plate number
Vehicle color
0 Vehicle location
Telephone number where you can be reached
Vehicle mileage
Description of problem
Please refer to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.